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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

KB
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Kenneth B.
Lakeland, FL
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service as Expected
The service Department is a high point of Lakeland Hyundai; it has continued to improved over the years. I experienced no problems.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/17/2021 07:11 AM

Thank you for speaking with us and if you need anything please do not hesitate we are here to help. 

Employees worked with
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DALTON FRIEDEL
RG
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Robert G.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service appointment
Service appointment
As usual we were taken care of by Jessica she always does an excellent job and takes care of all our needs
Employees worked with
DF
DALTON FRIEDEL
JD
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Jennifer D.
Mulberry, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Dalton is awesome
Employees worked with
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DALTON FRIEDEL
Verified Customer
Lakeland, FL
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customer Verified Customer
10
Category: Service
2nd Review
Thank you for following up on my first review. I was offered to have my car picked up and given the complimentary car wash. I was surprised about the call and really appreciated the offer.
Again thank you so much for caring about your customers.
Employees worked with
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DALTON FRIEDEL
Verified Customer
Lakeland, FL
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customer Verified Customer
10
Category: Service
2nd Review
Thank you for following up on my first review. I was offered to have my car picked up and given the complimentary car wash. I was surprised about the call and really appreciated the offer.
Again thank you so much for caring about your customers.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2021
Service Type: Maintenance
9
Category: Service
Service
Was told it would take longer than expected, 2.5 hrs despite appointment. Guess they were short handed. Staff very friendly.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/13/2021 08:02 AM

Thank you for speaking with me and if you need anything at all please do not hesitate we are here to help. 

Employees worked with
DF
DALTON FRIEDEL
DT
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David T.
Lakeland, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome
Awesome service. Great staff. Being going for years and have bought 5 vehicles from there.
Employees worked with
DF
DALTON FRIEDEL
WM
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William M.
Lakeland, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good
Overall a great experience but it has been taking longer than usual to complete the work.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
No fuss no muss
Service was great.
Employees worked with
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DALTON FRIEDEL
JD
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Jerry D.
Lakeland, FL
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Unsure of their honesty
This was my first time here and I only came here because Wesley Chapel Hyundai was booked until February, not that their any better as well. When I walk in to the service desk area there was a level of bothered indifference from the attendee and a general unpleasant vibe from the other staff. I dropped off my vehicle, which I’ll never do again. I recommend you wait for your car.
I received a phone call that the car was ready with no explanation as to what was done whether the issue I came in for was resolved.The attendee didn’t seem to know what I was talking about. After hearing her shuffling around for a bit she tells me that the issue I came in for cannot be duplicated that the technician drove the vehicle for 6 miles and didn’t hear any thumping noise coming from the rear passenger wheel well area of my vehicle. The next day I go to pick up my car. I began to inspect the tires and I come to find out the tires were not rotated even though it specifically says in the receipt that it’s part of the 45,000 mile service. I know they were not rotated because when I turned in the car all 4 tires had a even coat of brake dust all over the rim and no signs of any of that brake dust being disturbed or distressed as you can usually tell when the tire has been removed. My front passenger tire has a slow leak which shows the psi difference when you check the tire pressure monitor. That same tire was still in the same spot. So now that leads me to believe that possibly the 45k mile service was not actually done. So I’m a little unsure of Lakeland Hyundai’s commitment to responsibility towards the customer. Suffice it to say the extra miles I drove to go to this service station was not worth the time or money. I’ll just stick to the devil I know and continue going to Wesley Chapel Hyundai.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/27/2021 05:52 AM

Thank you for taking the time complete a review. We will be reaching out soon to find resolution and get this corrected. Have a great rest of your day and we look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JH
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Jimmy H.
Lithia, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Experience
We are new customers to Lakeland Hyundai, but so far we have been pleased. Between the buying process (Jon in Sales & Abu in Finance) and our first visit to the Service Department (Sami - Service Advisor), we couldn’t be happier with our decision to purchase!
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lithia, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Follow Up
I appreciate being contacted.
Employees worked with
DF
DALTON FRIEDEL
AG
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Alfred G.
Lakeland, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The best service.
They did a very good job, have been going here for almost six years, will be back.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lithia, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Follow Up
I appreciate being contacted.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2021
Service Type: Repair
9
Category: Service
Recent Service
Ok service dept.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/12/2021 07:50 AM

Thank you for speaking with us and if we can help at all please let me know. 

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customer Verified Customer
10
Category: Service
Customer Service
I sent a survey over and Jessica quickly reach out to me and address my concerns. I am truly grateful ?. I love Lakeland Hyundai!!!!
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customer Verified Customer
10
Category: Service
Customer Service
I sent a survey over and Jessica quickly reach out to me and address my concerns. I am truly grateful ?. I love Lakeland Hyundai!!!!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2021
Service Type: Maintenance
10
Category: Service
No Comment
No Comment
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/04/2021 02:36 PM

Thank you for speaking with me. we will see you saturday 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service with a smile
Always a pleasant experience while serving my vehicle.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Excellent service
Had a great us experience at Hyundai, they are really good at making sure their customers as satisfied and taken care of in a timely manner.
Employees worked with
DF
DALTON FRIEDEL
DA
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Daniel A.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Service was professional
We were unaware that appointments are recommended even for an oil change. I made the appt. and all went well. I understand everyone is short staffed right now.The sticker recommends the next oil change after 7000 miles. I will be be bringing it in sooner because my husband was it so at around 3000.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Wales, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Resolved
My concerns were addressed, and I'm satisfied with their remedy.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Wales, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Resolved
My concerns were addressed, and I'm satisfied with their remedy.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/27/2021
Service Type: Maintenance
5
Category: Service
Work was not completed
I showed up at my appointment time of 9:45 a.m. it took over 2 hours to get my car back. I asked the cashier person if the tire rotation was performed, she said yes, because if it wasn't they would have notated that it wasn't. I told her that I would know in a couple days because 1 tire has a slow leak. Well unfortunately my suspicions came true. The tires were never rotated. It's pretty sad to wait over 2 hours for an oil change and tire rotation, then find out the tire rotation was never done. The service writer was Dalton. Can you forward this complaint to the appropriate person. Thank you.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/28/2021 06:27 AM

thank you for taking the time to speak with us and if we can do anything more in the future please do not hesitate we are here to help. we look forward to seeing you soon. 

Employees worked with
DF
DALTON FRIEDEL
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