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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Lakeland, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Service
Heidi was wonderful
This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.
Recommended
Employees worked with
DF
DALTON FRIEDEL
PS
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Paulette S.
Winter Haven, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customerVerified Customer
Category: Service
This is only a review for the customer service agent who helped me. It is not for the service department.
This is just a review for the customer service agent who helped me. It is not for the repair department because my car's repair was not completely done.

He kept me informed and my appointment was on time.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2021
Service Type: Maintenance
Category: Service
Clean
Customer service oriented and clean
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/29/2021 06:24 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy
Pleased
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Service
Heidi was wonderful
This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2021
Service Type: Repair
Category: Service
2 hour wait for a routine oil change?
Nothing really to say. A 2 hour wait for a routine oil change. No communication even attempted ( my fault. I must need to chase the advisor down)
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/21/2021 07:23 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KS
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Ken S.
Davenport, FL
2007 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service by Jessica the Manager and her staff.
I have never been treated better or given better service by anyone. The Manager Jessica Alexander and her staff have created the perfect experience. In fact when it's time to buy another car it will be at Lakeland Hyundai because of the service I get with Jessica.I Salute you and thank you.
Recommended
Employees worked with
DF
DALTON FRIEDEL
WM
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Walter M.
Lakeland, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service is great and the staff is friendly and helpful with the knowledge that help us get the best service
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Kissimmee, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service to vehicle
Have always had excellent service for vehicle.
Recommended
Employees worked with
DF
DALTON FRIEDEL
ML
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Max L.
Bartow, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 stars
No complaints about de customers service
Recommended
Employees worked with
DF
DALTON FRIEDEL
JC
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Joy C.
Lakeland, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/31/2021 07:20 AM

We thank you for your feedback and would like to speak with to see if we can resolve any shorting or concerns. We look forward to speaking with you soon and enjoy your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RM
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Robin M.
Rockmart, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best car service
Love going to my dealership, always sends reminders of service needed along with coupons. Service advisors are the Best! Love that my car is always been washed and vacumed when picking up.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TH
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Toni H.
Lakeland, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair
I don't want this published.
Recommended
Employees worked with
DF
DALTON FRIEDEL
JT
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John T.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
PROFESSIONAL SERVICE
FRIENDLY STAFF
Recommended
Employees worked with
DF
DALTON FRIEDEL
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service department always addresses your concerns about the car.
WAnt to highlight Jessica Alexander and her help in getting my seat belt replaced and customer service could not help me.
Recommended
Employees worked with
DF
DALTON FRIEDEL
RJ
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Rita J.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
Even without an appointment I was helped in a customer service oriented facility. My service writer was friendly and polite. It was a pleasant experience.
Recommended
Employees worked with
DF
DALTON FRIEDEL
AM
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Angela M.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Heidi is an awesome person! She's very friendly and professional. I really felt like I mattered to her and she cared.
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good bbubut ccacan improve
Clean and friendly place quality checks has to improve
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/01/2021 11:02 AM

We would like to speak with about your recent service visit. A team member will be reaching out soon  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
OM
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Olivier M.
Lakeland, FL
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
I've had several Service Campaigns done on my Kona Electric which isn't sold in Florida and they have mechanics trained on the all electric models and have gotten everything done to my full satisfaction..
Recommended
Employees worked with
DF
DALTON FRIEDEL
AV
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Alex V.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Care critique!
Once again, customer service was at an all time high! Thanks Jessica, for the great help and customer care that YOU, your mechanics and techs continue to show at Lakeland Hyundai!!! Great job!
Recommended
Employees worked with
DF
DALTON FRIEDEL
TM
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Timothy M.
Winter Haven, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai Service Department
The Lakeland Hyundai service department did a great job. Thank You.
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fair review
Sales staff (at least the one I got when purchasing the car) was great.
Service are needs improvement in staff, promptness to be greeted when arriving to dealership as well as they take a lot of time to get the service done
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/28/2021 06:05 AM

I would like to apologize for your recent service experience and would like the opportunity to speak with directly. I have attempted to reach out via phone with no luck. At your earliest convenience please contact me directly at 863-577-5122 thank you and have a great day  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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