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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

DM
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Dale M.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I asked several times about my warranty and no one gave me an answer.
Recommended
Employees worked with
DF
DALTON FRIEDEL
BG
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Brenda G.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !!!
Great Service from beginning to end. They even washed my vehicle without me asking. Prices for major work was better that anticipated.
Recommended
Employees worked with
DF
DALTON FRIEDEL
WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/18/2021 02:06 PM

Again I would like to apolgize for your recent service experiance. We look foarward to seeing you tomorrow and hope you have a great evening. 

Employees worked with
DF
DALTON FRIEDEL
DS
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David S.
Davenport, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2021
Service Type: Repair
Category: Service
Nice dealership to buy and have service
We stopped at the dealership for service after making an appointment online. Our car was serviced to our satisfaction and we will return there for future service needs.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/15/2021 10:52 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. We will be reaching out to you. Thank you in advance. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
SA
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Sanfilippo A.
Mulberry, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Repair
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 09:18 AM

We sincerely appreciate your feedback and taking the time to enlighten me on the experience you received from our staff. I personally would like to apologize and if there is anything more, I can do please let me know. We will be using this experience as a training session to make sure our team is respectful of your time and value you as a great customer. Our goal is to exceed your expectations and again please don’t hesitate if there is anything you need or have questions about call or email me directly. Thank you again and have a great weekend.

Jessica Alexander
Lakeland Hyundai Service Manager 
863-577-5122 

Employees worked with
DF
DALTON FRIEDEL
DH
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Donnie H.
Auburndale, FL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
service
did a good job on my car.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TF
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Terry F.
Groveland, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Unexpected Warranty
I expected to pay at least the diagnostic charge but my cruise control repair was covered under an extension to my warranty so I am a happy camper! Didn't cost me a cent and got a car wash and vacuum. Great service!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:58 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!!!
Need to improve just few things for they can be the best dealer company car care....
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/27/2021 03:03 PM

We look forward to seeing soon and thank you  for taking the time to speak with us  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
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Rose C.
Winter Haven, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed the problem
Repaired in a timely manner
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Jessica has all her employees trained to give the best customer service! She is the only reason I go to Lakeland Hyundai!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
survey
Very good service.
Recommended
Employees worked with
DF
DALTON FRIEDEL
MC
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Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
survey
Very good service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/23/2021
Service Type: Maintenance
Category: Service
survey
no comments
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/23/2021 07:38 AM

Thank you for speaking with me and if you need anything please let us know

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly and fast service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:57 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MV
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Marilix V.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
There’s a degree of responsibility and professionalism that every employee has. But these employees outdo their standards. They strive to complete a professional role in making their customers feel like they own a Bentley or some sort of overpriced machine. And at the end of your journey you don’t mind returning because you know you will be treated next time even better.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:56 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MP
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Mary P.
Lakeland, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very happy with the overall.
Its very clean the lady was Constantly cleaning. Everyone very nice and friendly.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:56 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MB
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Marcia B.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Marcia
Excellent service. I have been coming here for 2 years.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:49 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LD
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Lemis D.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service
Friendly staff,nice service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:55 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DB
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Dave B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Thanks to Dalton and team for my first Transmission replacement experience. Not working about transportation because they quickly offer a loaner. In a time when a major repair is need last thing to think about is how to get around. From the updates on to the process of returning my car to me Dalton it was a pleasure. Actually meet him years back at Tire Kingdom and look how we crossed paths again. Great guy, I love my new Trans. Thanks to all involve
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RD
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Rosemary D.
Lakeland, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service has always been above excellent
I have never been disappointed in your service and prompt attention
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Acceptable
Commission commission commission, service is good but too much emphasis on sales
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/21/2021 04:58 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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