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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

LK
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Loretta K.
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They always do their job
They always take care of my needs.. thank you
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/25/2020 07:11 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Carlos S.
Lakeland, FL
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2020
Service Type: Maintenance
Category: Service
car wash
Hyundai washes car better by hand and detailed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/24/2020 03:30 PM

I would like to apologize for your recent experience. Thank you for taking the time to speak me and the opportunity to resolve your service issues. I look forward to seeing you next service, if you need anything in the future please feel free to contact me directly 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star
service very good and Dalton was excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/18/2020 05:55 AM

Thank you for your rating and review. We're so glad Dalton could make your experience positive and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Mulberry, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
If you’re looking for a new Hyundai go check out Lakeland Hyundai. The sales reps and service department have all been really friendly and made the whole process of buying and maintaining a new vehicle easy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2020 09:50 AM

Thank you so much for your rating and review. We truly appreciate the kind words about our sales and service departments and we will continue to work to earn every customers' business every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place for an Oil Change
Always fast, efficient and my car gets washed..love that!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/10/2020 01:49 PM

Thank you for your rating and review. We're glad we can meet your service expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Alfred, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complete lack of respect for my time
Consistently sit for over two hours for an oil change and tire rotation. Last time they did not rotate the tires when they said they did, lost the wheel lock and did not contact me to come in for a tire replacement under warranty. I sat and watched the service manager play on his phone and tell stories with the coworker to his left while I sat watching reruns of "Good Bones" for over two hours with no communication at all. When I left, no apology was offered for the wait and I did not receive any papers regarding what was done on the visit. I was told that I would receive a call when a replacement tire could be located and replaced under the road hazard warranty. After two weeks, surprise, no phone call. I had to call the dealership myself, only to be told that the service manager had 'forgotten' and that it had not been ordered. A complete joke of an experience.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/30/2020 12:36 PM

Again I would like to apologize your experience and will try to reach back out again tomorrow to get this resolved. Have a good weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/31/2020 03:00 PM

Thank you for taking the time to speak with me and I look forward to seeing you tomorrow. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CB
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Carol B.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Excellent
Very pleased with my Hyundai Santa Fe limited and with all the sales and service… This is our second Hyundai car… The first one was an Azera. Loved it also… A great car! So far four of my friends have bought new cars from your dealership… Debbie Crocker, Sheldon Blair, Elsie Augenblick, and Pete and Jane Mitchell... Keep up the excellent work!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:10 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
OM
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Oscar M.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Very friendly staff
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:10 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Employees worked with
DF
DALTON FRIEDEL
PB
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Paul B.
Lakeland, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good experience at Lakeland Auto Mall, Hyundai
First, a very large number of Hyundai's to choose from. A salesman met us shortly after we arrived and allowed us to ask questions and look around, I had a good idea of what I wanted but did not know the name of it, but we soon found one.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:15 AM

We truly appreciate your business and thank you for choosing Lakeland Paul. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Always satisfied
They have serviced my cars for years, always satisfied. Now in the time of Covid 19, I feel very safe taking my car in for service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:21 AM

Thank you for the great rating and review. We apprecitate your business and look forward to seeing you next service. If you need anything do not hestitate. Have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2020
Service Type: Repair
Category: Service
Sunroof repair
Poor communication
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/23/2020 02:55 PM

I would like to apologize for your recent experience and will reach out to you tomorrow. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
TH
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Theadore H.
Lakeland, FL
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BISHOP T HALL JR. D.D
Service manager Jessica is simply the best and I've been dealing with Hyundai for 10 years

BISHOP T HALL JR. D.D
THE PRESIDING BISHOP OF BORN AGAIN MINISTRY INC. ( BAM ) JUST LIKE THAT!!! SEE YOU AT THE TOP!!????️‍♂️
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:47 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
PV
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Phyllis V.
Lakeland, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Superior service great personnel A pleasure to use you
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 06:46 AM

Thank you for the great rating and kind words. If you need anything do not hesitate to ask.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
gravatar
John R.
Polk City, FL
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customerVerified Customer
Category: Service
AC
Jessica has gone beyond her way to keeping me advised
Recommended
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Polk City, FL
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customerVerified Customer
Category: Service
AC
Jessica has gone beyond her way to keeping me advised
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2020
Service Type: Maintenance
Category: Service
AC
Not trained mechanics
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/06/2020 03:26 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RJ
gravatar
Richard J.
Brandon, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
They got me in right away service was done quickly and the staff was very nice
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2020 02:03 PM

Richard

Thank you so much for your rating, review and kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
CS
gravatar
Chanda S.
Mulberry, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Customers service call
Customers service reached out after hours to help with my car
Recommended
Employees worked with
DF
DALTON FRIEDEL
CS
gravatar
Chanda S.
Mulberry, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Customers service call
Customers service reached out after hours to help with my car
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2020
Service Type: Maintenance
Category: Service
Car wash always broke
Don't expect them to answer your text in service department. Plan to spend hours for oil change
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/28/2020 04:48 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LM
gravatar
Lydia M.
Lakeland, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai the best
My daughter and me feel good driving the Hyundai It's exceklent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/28/2020 06:33 AM

Lydia

Thank you so much for your rating, review and kind words of support. We're glad you enjoy your Hyundai and we will continue to work to earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
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