Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

CB
gravatar
Carol B.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
The only thing that is aggravating is having to do these reviews… And being pestered about them… Otherwise I love the dealership… I suppose each dealership doesn’t have much control over this.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RK
gravatar
Roger K.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people! Very efficient
Good service and very fast and fixed an unknown recall!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JW
gravatar
Jonathan W.
Lakeland, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast and easy
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/13/2020 04:53 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
FE
gravatar
Flora E.
Lakeland, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/05/2020 07:05 AM

Flora

Thank you for your rating and review. WE truly appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
RC
gravatar
Rickey C.
Lakeland, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Real people caring for real cars
Smiles are great, but following through on the details is harder. Lakeland Hyundai service folks do a consistent job with both.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:13 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
NL
gravatar
Nancy L.
Lakeland, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All around goodness
I can't say enough good things about their customer service!
Definitely always accommodating and friendly!
Dalton was my service rep and he went above and beyond my expectations!
??????
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:09 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ML
gravatar
Marie L.
Mulberry, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
The place is clean and the staff are friendly and helpful!! The
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 10:08 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EW
gravatar
Eddie W.
Haines City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your staff
The entire staff are always so helpful and friendly.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:41 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
BM
gravatar
Betsy M.
Plant City, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Agent
The Service Agent & Jessica was very polite & courteous as always. I have had all of vehicle maintenance & service completed since I purchased the car at this dealership. With the great work & customer service, is why he rating is the best.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/31/2020 09:40 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MB
gravatar
Michael B.
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire Repair
In and out quickly. gotta like !!!!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:53 AM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
gravatar
John R.
Mulberry, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service nice peo0le
very well run service department
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:20 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
gravatar
Regina C.
Auburndale, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Mr. Dalton Friedel was very helpful in what had to be done.. Thanks
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:39 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
None
Good service

Took longer than last time
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:35 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LS
gravatar
Lonnie S.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Visit 10/01/2020
Done right and on time. No problems
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:10 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I know going to Lakeland Hyundai for my car’s service, I will get great customer service from Jessica and now Samantha.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:05 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EL
gravatar
Edward L.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice personnel
I have been going to this dealership for five years, and there haven't been to many times that I have been disappointed.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/14/2020 05:11 AM

Thank you for the great review. If there is anything more we can do don't hestiate we are here to help. Have a great day and see you next service.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
LK
gravatar
Loretta K.
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They always do their job
They always take care of my needs.. thank you
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/25/2020 07:11 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
gravatar
Carlos S.
Lakeland, FL
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2020
Service Type: Maintenance
Category: Service
car wash
Hyundai washes car better by hand and detailed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/24/2020 03:30 PM

I would like to apologize for your recent experience. Thank you for taking the time to speak me and the opportunity to resolve your service issues. I look forward to seeing you next service, if you need anything in the future please feel free to contact me directly 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star
service very good and Dalton was excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/18/2020 05:55 AM

Thank you for your rating and review. We're so glad Dalton could make your experience positive and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Mulberry, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
If you’re looking for a new Hyundai go check out Lakeland Hyundai. The sales reps and service department have all been really friendly and made the whole process of buying and maintaining a new vehicle easy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2020 09:50 AM

Thank you so much for your rating and review. We truly appreciate the kind words about our sales and service departments and we will continue to work to earn every customers' business every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.