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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
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DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
STC Hyundai always does a great job!
So, to start this off on the best foot...Over the last 10 years, I've bought/traded (2) Sonata's (2) Azera's and (2) Genesis, all from STC Hyundai. So, I think that sums up how I feel about STCHyundai! I keep coming back for a reason. They always treat me the right way. I'll give you this latest example:

I had an issue with my sunroof/moonroof on my 2015 Genesis not retracting the whole way. The roof seemed to be 'racking' or something that would keep the sunroof from fully retracting without manual help.
I took it in, and they 'fixed' it, to the tune of $855!! I then took it home, drove it for a few days, and the issue started...again. I called and scheduled another appointment and they took the car in again. This time, they ordered and installed a whole new system....and, at no cost! However, I'm still trying to get my original $855 back, as that should never have been spent to begin with.

Another great thing about STCHyundai, is that they have a great deal on their oil changes!! $39! I couldn't get in one day, so I took it to a Valvoline-Lube Xpress...they charged me $150!! for a freaking oil change!! they said because it took synthetic, 5 quarts, AND because the car had a protective shield underneath that had to be taken off!! Nonetheless...I've been going back to STC Hyundai for my oil changes! Best service EVER!

The sales team is also very nice. I always deal with Nathan Nazzari. He's always been very good to work with.

So, overall, I have always been a very happy customer! That's why I return to STC Hyundai for my sales and service.

Thank you!!
Rick Myers
Recommended
Bob R. from St. Charles Hyundai responded on 10/30/2019 05:08 AM

Thanks for the great review ! also we appreciate your continued service with us ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
competent fast
Excellent
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/18/2019 11:36 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nancy
Quick service
Recommended
Brad D. from St. Charles Hyundai responded on 10/14/2019 07:04 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JG
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Joan G.
O Fallon, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is great as will as the car service
Everyone is friendly. The go out of their way to make you comfortable.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/10/2019 04:51 AM

Thank you for the positive 5 star review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Always helpful. Quick service
Recommended
Bob R. from St. Charles Hyundai responded on 10/08/2019 04:51 AM

Thank you for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
St. Peters, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent services
Excellent services
Recommended
Brad D. from St. Charles Hyundai responded on 09/25/2019 04:52 AM

Thank you for the great survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic
Great service. Quick and friendly.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/24/2019 01:41 PM

Thank you for the 5 star review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
WH
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Walt H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
the service people
the service people
Recommended
Bob R. from St. Charles Hyundai responded on 09/17/2019 11:28 AM

Thanks for the great review ! and as always your business is greatly appreciated ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
RU
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Rebecca U.
Florissant, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer care
Kelly Sullivan was so helpful in getting the service scheduled before we left town.
Recommended
Brad D. from St. Charles Hyundai responded on 09/17/2019 06:40 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast servive
In and out for a recall item
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2019 01:16 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
St. Louis, MO
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Not too bad
Overall service was good! My expectation were meet. I would return to this location for additional services.
Recommended
Bob R. from St. Charles Hyundai responded on 09/10/2019 05:33 AM

Thank you for the great survey and we appreciate all your business done with us ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
PG
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Phyllis G.
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintainance on Car
They say how long it will be and pretty much meet that time.
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2019 05:42 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Customer service and the lady at the service desk is always very friendly and they make me feel like part of the family.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/10/2019 05:34 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
RC
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Renita C.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Emissions
Easy to make appt. Service done quickly
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2019 05:06 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service as usual
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/05/2019 05:00 AM

Thanks for the five star survey we hope to see you soon for your next service appointment.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
SJ
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Sandra J.
Wright City, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
clean, friendly and fast
I am very pleased with my 2016 Sonata that I purchased just 2 months ago.
I have only one very small complaint.
the one tire had a very small leak when I purchased the car.
I paid for my 1st oil change and told them about the leak. they repaired it.
I left a couple of days later for a 4000 mile trip to see my son in Tucson Arizona.
I had to refill the tire on every fill up.
on the next oil change after the trip, I told them about the tire. I have now spent enough now on repairs to the same tire, that I could have bought a new tire.
the good news is , I do believe this time it has no small leaks.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/23/2019 12:21 PM

Thank you for the survey and glad the tire is holding air from the repair!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
PB
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Paul B.
St. Peters, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Completely satisfied
The problem with my last appointment was completely resolved
Recommended
Bob R. from St. Charles Hyundai responded on 07/08/2019 04:52 AM

Thank you for your patience while getting this resolved ! we greatly appreciate your business,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
MG
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Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
All Good
No Complaints.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/02/2019 05:18 AM

Thank you for the positive feedback. We hope to make your next service visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
RH
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Ronald H.
Lake Saint Louis, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to buy and service your Hyundai/Genesis
From sales to service, St. Charles Hyundai has been nothing less than stellar. As someone who was brand agnostic, I've been sold on Hyundai/Genesis since I bought my Genesis sedan. Since then, we've bought a Santa Fe Sport and even have an '07 Sonata with 230k miles on it that still runs like a top. For the price, you can't beat the features and that includes the fantastic infotainment system with Bluelink. Without reserve, we recommend Hyundai vehicles to our friends and family. Our next purchase will be a Hyundai without question, and it'll be bought at St. Charles Hyundai.
Recommended
Bob R. from St. Charles Hyundai responded on 06/04/2019 07:49 AM

Thank you for the great review ,we appreciate your business.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great services
Great services! Friendly staff!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/04/2019 07:53 AM

Thanks for the great review, we appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
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