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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
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DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

DJ
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Dennis J.
Saint Charles, MO
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely Service Dept.
We have leased my wife's last 2 cars from you and everything has always went well.
St. Charles Hyundai has a Great Service Dept.

My Tucson I bought from Napleton's Hyundai and I do not like their service dept. so I
will NOT be doing business with them in the future.
Service is always needed on any vehicle so the Service Dept. is very important to me.
I will probably continue to get my oil changes from Napleton since when I bought the Tucson new from there they gave me Ten - $25.00 coupons for oil changes and I have only
used Five of them. But after that St. Charles is my go to Service Dept.
Dennis J.
Recommended
Brad D. from St. Charles Hyundai responded on 05/30/2019 07:27 AM

Thanks for the great review. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
DR
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Donna R.
O Fallon, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful service team!
I am very happy we switched to St Charles Hyundai to service both of our Sonatas. They make it easy to keep the vehicle updated by providing good service in a timely manner. Everyone I have encountered has been pleasant.
Recommended
Bob R. from St. Charles Hyundai responded on 05/22/2019 02:20 PM

Thanks for the great review ! we appreciate your business.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
My service was acceptional, but Chris was flawless. Wonderful and constant communication the whole time so it made everything go so well.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/19/2018 01:33 PM

Thank you for the positive 5 star review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
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Verified Customer
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stacey
Everyone nice and got me in and out on recall on SUV and also provided free rental car
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/15/2018 05:16 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
HR
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Holly R.
O Fallon, MO
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Their honesty and integrity is the reason I always come back. It’s so much appreciated in today’s world.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/05/2018 10:21 AM

Thank you for the positive feedback. We appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
RC
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Randy C.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Incredible service
HYUNDAI IS THE ONLY CAR I WILL PURCHASE. THEY STAND BY THEIR PRODUCT. SERVICE IS BEYOND FAIR. ITS REMARKABLE!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/02/2018 04:58 AM

Thank you for the great feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best customer service.
St. Charles Hyundai is the best Hyundai dealer in St. Louis area.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/04/2018 10:24 AM

Thank you for the Amazing feedback about our Dealership!!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I was able to get my car in very fast. The service advisors and cashiers were kind and made sure I had all questions answered. I did not feel rushed- that’s a good thing!
Recommended
Bob R. from St. Charles Hyundai responded on 08/28/2018 05:10 AM

Thank you for the great 5 star review ! we appreciate your business ! thanks .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
ER
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Elizabeth R.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Speed and efficiency
Speed and efficiency. And courteous
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/28/2018 05:09 AM

Thank you for the positive feedback on the recent visit to our service department.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Emissions Inspection
A little breakdown in communication, but otherwise service was as promised.
Recommended
Bob R. from St. Charles Hyundai responded on 08/07/2018 01:36 PM

Thank you for your time to complete survey! Your time and business is greatly appreciated! As per our conversation you can bring your car back after about 60 miles to have inspection performed, let me know how else I can help, thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
JC
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John C.
Saint Louis, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All employees are helpful.
Always professional run.
Recommended
Bob R. from St. Charles Hyundai responded on 07/13/2018 11:30 AM

Thanks for the positive review ! your continued service with us is greatly appreciated ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
MB
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Mark B.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go
Everything was good except when picking up my car which was after 6pm. I had to go looking for the person in the checkout counter after standing their waiting. Was about 5 minutes before I found her to check me out which wasn't a big deal. But I would have thought she would have said sorry for the delay?
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2018 05:45 AM

Thank you for the response to your recent service with our dealership. we do apologize for the wait time at pick up, we will be sure to correct the problem! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AV
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Amy V.
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are clean, efficient and friendly
Rolled in a little early but was checked in right away. Service requirements determined and performed within expected timeframe.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/02/2018 10:47 AM

Thanks for the fantastic feedback, We look forward to your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
SV
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Place
Very good service, always friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:57 PM

Thank you for the very kind five star review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
Service was completed in a timely manner
Recommended
Bob R. from St. Charles Hyundai responded on 06/07/2018 02:17 PM

Thanks for your time to give us a review on your last service.we are always here to make your service visits as quick as possible and done right in a timely manner ! let me know how we can give you a 5 star experience next time with us ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Troy, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great as usual
Great as usual
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/04/2018 04:58 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
SK
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Shayna K.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
My Tucson was done in a timely matter, it took several days to receive a call back from the service department after leaving a voicemail to try and get my car in.
Recommended
Bob R. from St. Charles Hyundai responded on 05/29/2018 05:42 AM

Thank you for your business, and your time to complete the survey! We greatly appreciate it!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
DV
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Donald V.
Saint Charles, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service in a timely manner
First, the service person I spoke to was very nice and attentive to my needs. Explained very well the service work that would be done and I was very satisfied with the work performed.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 05/30/2018 01:41 PM

Thank you very much for the kind words. We are always trying to make sure every person is satisfied and understands what was done to their vehicle. We really do appreciate the kind feedback and hope to see you again. 
Thank you again. 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Expertise and Convenience
This is my second Hyundai that I purchased from this dealership. I have always been treated well. I appreciate the Service Department's honesty. They are easy to deal with. The service department get's you in and out without any problem. Can't say enough good about my experience with this Service Department.
Recommended
Brad D. from St. Charles Hyundai responded on 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
KM
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Kevin M.
Saint Charles, MO
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Wonderful service
Recommended
Bob R. from St. Charles Hyundai responded on 04/25/2018 05:52 AM

Thanks for the great review! We also appreciate your continued service with us! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
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