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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
DH

DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

Verified Customer
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Emissions Inspection
A little breakdown in communication, but otherwise service was as promised.
Recommended
Bob R. from St. Charles Hyundai responded on 08/07/2018 01:36 PM

Thank you for your time to complete survey! Your time and business is greatly appreciated! As per our conversation you can bring your car back after about 60 miles to have inspection performed, let me know how else I can help, thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
JS
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Jau Jan S.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not satisfied
Not satisfied
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/18/2018 07:40 AM

Thank you for the feedback. I would like to mention the 2 previous times that you came in, only the fuses were needed. We don't charge diagnosis for fuse testing and replacement. But since this time we actually had to pin point and test the electrical system, there is a charge for diagnosis. We did advise you up front of the diagnosis charge both during the phone call to set the appointment up and and during checking in your vehicle. We apologize for any misunderstanding, and if you would like to have your vehicle repaired per our diagnosis please let us know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
JC
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John C.
Saint Louis, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All employees are helpful.
Always professional run.
Recommended
Bob R. from St. Charles Hyundai responded on 07/13/2018 11:30 AM

Thanks for the positive review ! your continued service with us is greatly appreciated ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
MB
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Mark B.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Go
Everything was good except when picking up my car which was after 6pm. I had to go looking for the person in the checkout counter after standing their waiting. Was about 5 minutes before I found her to check me out which wasn't a big deal. But I would have thought she would have said sorry for the delay?
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2018 05:45 AM

Thank you for the response to your recent service with our dealership. we do apologize for the wait time at pick up, we will be sure to correct the problem! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AV
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Amy V.
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are clean, efficient and friendly
Rolled in a little early but was checked in right away. Service requirements determined and performed within expected timeframe.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/02/2018 10:47 AM

Thanks for the fantastic feedback, We look forward to your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
SV
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Place
Very good service, always friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:57 PM

Thank you for the very kind five star review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Timely service
Service was completed in a timely manner
Recommended
Bob R. from St. Charles Hyundai responded on 06/07/2018 02:17 PM

Thanks for your time to give us a review on your last service.we are always here to make your service visits as quick as possible and done right in a timely manner ! let me know how we can give you a 5 star experience next time with us ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Troy, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great as usual
Great as usual
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/04/2018 04:58 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
SK
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Shayna K.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
My Tucson was done in a timely matter, it took several days to receive a call back from the service department after leaving a voicemail to try and get my car in.
Recommended
Bob R. from St. Charles Hyundai responded on 05/29/2018 05:42 AM

Thank you for your business, and your time to complete the survey! We greatly appreciate it!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
DV
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Donald V.
Saint Charles, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service in a timely manner
First, the service person I spoke to was very nice and attentive to my needs. Explained very well the service work that would be done and I was very satisfied with the work performed.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 05/30/2018 01:41 PM

Thank you very much for the kind words. We are always trying to make sure every person is satisfied and understands what was done to their vehicle. We really do appreciate the kind feedback and hope to see you again. 
Thank you again. 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Expertise and Convenience
This is my second Hyundai that I purchased from this dealership. I have always been treated well. I appreciate the Service Department's honesty. They are easy to deal with. The service department get's you in and out without any problem. Can't say enough good about my experience with this Service Department.
Recommended
Brad D. from St. Charles Hyundai responded on 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
KM
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Kevin M.
Saint Charles, MO
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service
Wonderful service
Recommended
Bob R. from St. Charles Hyundai responded on 04/25/2018 05:52 AM

Thanks for the great review! We also appreciate your continued service with us! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience as usual.
They are very courteous, efficient, professional & get you in & out quickly.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/23/2018 02:06 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
JO
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Jan O.
Saint Charles, MO
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept
The people that work there. They go the extra mile. I was there for routine oil change and overall check up on my Sonata. It was taking a bit longer than I had anticipated. I talked with Service Dept because I had another apt that I needed to get to. They gave me a rental car and sent me on my way. No questions asked, just let me know what time they were open to so that I could get the vehicle back to them. It was awesome. I got to the apt, finished, came back and my car was completed. And with a smile from all the people that I had encountered that morning.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/26/2018 05:48 AM

Thanks for the great feedback! We are happy to get your service completed and minimize the disruption in your schedule. Your business is greatly appreciated!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great professional service
St. Charles Hyundai has a staff more trustworthy and customer friendly than other Hyundai dealers in the area to include Ballwin. I can count on the service to be done expeditiously, accurately, as promised in both price and quality. While others have used both misrepresented their product, service, and amenities. While I will probably buy my next vehicle from St. Charles Hyundai, I will not likely have any relationship with others.
Recommended
Bob R. from St. Charles Hyundai responded on 03/26/2018 05:43 AM

Thank you for the great survey ! we are happy to provide this level of service each and every visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Everyone goes above and beyond making sure I’m made aware of what services are being done to my car and if I have any questions or concerns. My last service required a part that needed to be ordered. I was given a loaner car in a timely manner and Chris did a nice job keeping me informed of the parts status and when I could expect to have my car back.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/23/2018 01:07 PM

Thank you for the great feedback! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MK
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Manoaj K.
Saint Peters, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
St.charles Hyundai!!
Very great experience. Very professional and knowledgeable staff!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/13/2018 02:57 PM

Thank you for the great feedback! We appreciate your business and if there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
DT
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Derrick T.
Black Jack, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
My service was fast & my service advisor even kept the word of the of the last service advisor that told me I would great a discount when I'm ready to the the service! Love it!
Recommended
Bob R. from St. Charles Hyundai responded on 03/13/2018 06:02 AM

We appreciate your continued service with us! We look forward to your service with us! Thanks!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
CA
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Christina A.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Thanks again Chris! Great service as usual!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/05/2018 01:05 PM

Thank you for the great feedback! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
DT
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Deborah T.
Wentzville, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!!
Everyone that I have dealt with is wonderful! My salesman Jarrod has been very kind and helpful, he always replies back to me quickly and answers all of my questions!!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/02/2018 01:42 PM

Thank you for the great feedback! PLease let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
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