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SureCritic / Hyundai Dealer / St. Charles Hyundai / DUSTIN A HELLER
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DUSTIN A HELLER

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(56 reviews)
0

Reviews of DUSTIN A HELLER

SW
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Steven W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
no coment
NOT TOO GREAT AT THE SERVICE PERFORMANCE
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/29/2021 03:45 PM

Mr. Williams,
Thank you for taking the time out of your day to do this for us. Chris told me you were having some rough times right now and I totally understand and can emphathize with that. I hope you know your 100% satisfaction is always our #1 goal. 
Please reach out to me with any further concerns you may have. 
Thank you again for your consideration and I honestly wish you the best.
Respectfully,
Ed Troutman 
Fixed Operations Director
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customer Verified Customer
Category: Service
Great Response to service
Very quick response to a problem with service time. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2020
Service Type: Maintenance
Category: Service
Poor service
Way too long of a wait!
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2020 12:57 PM

Thank you for the survey on your recent service. Glad we could talk and resolve the issue with the recent service, We look forward to your future services with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
We purchased two new vehicles from this dealership on the same day, the cars have been good. This morning my wife gets in her car to go to work and it clicks for a few minutes but finally starts. She calls the dealership and they say they have no appointments until next Wednesday. That kind of sucks but is understandable. This afternoon she gets off of work and this time it takes about 10 minutes to get it to start. She calls back and they say there is nothing they can do for her. I finally get someone on the phone and they say that they can help her only if she hurries in, but they can only check for simple things like the battery, which is okay I guess. She gets there and they tell her there is nothing they can do for her and that she will have to leave the car. She explains she has no car to get to work and they say sorry there is nothing they can do. I can't believe this service from a dealership that we purchased cars from. Do you think we would ever purchase another car from this dealership again? There are plenty of others around. Once we get our car back we will never be back.
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
update review
Thanks for follow up
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2021
Service Type: Maintenance
Category: Service
Oil change & check headlight
My appt took 90 min, in the past when I could come in for express service it was usually closer to 1 hour total.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/09/2021 02:41 PM

Thank you for taking the time on the phone with me today and thank you for filling out the survey.  We look forward to doing more business with you in the future.

Thank you 
Chris Lipe
Service Advisor 
St Charles Hyundai
(636)441-4481

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
MF
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Mark F.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/24/2021 07:59 AM

My name is Josh and I am the new service manager here at St Charles Hyundai.  I would like to talk with you about your last service visit.  I took a look and it looked like you were overcharged on your last visit.  I would like to talk with you and find a way to make it right.  You do mention in your review that you spoke with the service manager regarding this but I don't believe it was me.  If you could give me a call at your earliest convenience so we can make this right.

thanks
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Peters, MO
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
Service review
Once the exact terms and conditions were explained to me, I understood the initial reluctance of the service writer to have the service performed. I understand it now. I would recommend St. Charles Hyundai.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
Category: Service
Service review
overall I have had a positive experience with St. Charles Hyundai. Most staff is friendly and helpful.
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 11:32 AM

Ms. Clough,
Thank you for speaking with Chris on the phone. He was very concerned when he saw the score on the survey you returned. I am very happy that he was able to resolve your concern. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
employees in customer waiting area should be wearing facemasks
employees in customer waiting area should be wearing facemasks
Not Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
O Fallon, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Excellent customer service
I appreciate the attention to great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Oil change
1.5 hour oil change.
Recommended
Ed T. from St. Charles Hyundai responded on 12/31/2020 09:48 AM

Ms. Branson,

Thank you for taking my call today. I appreciate your time and consideration.
Please reach out to me personally if you have any further concerns.

Respectfully,

Ed Troutman
Fixed Operations Director 
St. Charles Auto Group 

Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
MH
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Michael H.
Saint Peters, MO
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled maintenance
Staff was very courteous and friendly. Scheduling was easy and check in was prompt. Service was completed quickly. Facilty is clean and inviting. Disappointed that vehicle was returned without being vacuumed.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment
When you have an appointment you should be in and out what happened to express oil change
Recommended
Robert R R. from St. Charles Hyundai responded on 08/03/2020 05:23 AM

Thank you for taking time out of your busy day to take our survey and give us some feedback. We apprciate the 4 star rating and will work on our timeliness in regards to meeting your expectatoins on all of your future visits. Thank you again, please stay safe during these uneasy and trying times, and we will see you on your next visit.

Employees worked with
DH
DUSTIN A HELLER
ND
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Nancy D.
Chesterfield, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nancy Douglass
Please see my comments in scheduling an appointment.
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021 12:18 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Top notch service Dept and personnel.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Swansea, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tyler is Awesome!
Tyler very professional and took care of my tire situation.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/23/2021 02:47 PM

Very thankful for the survey! Thank you for coming to St. Charles Hyundai for service!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JM
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John M.
O Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, friendly, timely
I was checked in early and given immediate attention. Wait time was minimal. Well done!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
SK
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Stephen K.
Saint Peters, MO
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Since 2012 these folks provide quick friendly service and turnaround time is great. Reasonable pricing and never regretted any visit.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021 12:43 PM

Thank you for the five stars and the completion of the survey!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
update review
Thanks for follow up
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
JY
gravatar
Joann Y.
Wentzville, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, thorough, friendly service!
I get quick service, even when I haven't scheduled an appointment ahead of time. Never in the 8 years I've been coming here have I had any issues with my service. Always friendly and courteous. Come out when vehicle is done to explain if there are any issues going on or any future recommendations. Also, a really nice perk, having free oil changes for like the first year or so. A very satisfied customer!
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and good service.
Everyone in the service area is friendly and helpful. Never feel pressure to have additional work done.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
Always efficient and professional. Honest
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
CK
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Cindy K.
Wentzville, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellence
When I called to make a appointment for a oil change reservations got me in the same day I called.
Brad was my service advisor, he is so polite and explains everything that they have done.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
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