Business Solutions

DH

DUSTIN A HELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(56 reviews)
0
Send a Message to DUSTIN A

ND
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Nancy D.
Chesterfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nancy Douglass
Please see my comments in scheduling an appointment.
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Top notch service Dept and personnel.
Recommended

Verified Customer
Swansea, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tyler is Awesome!
Tyler very professional and took care of my tire situation.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/23/2021

Very thankful for the survey! Thank you for coming to St. Charles Hyundai for service!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

JM
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John M.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, friendly, timely
I was checked in early and given immediate attention. Wait time was minimal. Well done!
Recommended

SK
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Stephen K.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Since 2012 these folks provide quick friendly service and turnaround time is great. Reasonable pricing and never regretted any visit.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021

Thank you for the five stars and the completion of the survey!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com


Verified Customer
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
update review
Thanks for follow up
Recommended

Verified Customer
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Service
update review
Thanks for follow up
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2021
Service Type: Maintenance
Category: Service
Oil change & check headlight
My appt took 90 min, in the past when I could come in for express service it was usually closer to 1 hour total.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/09/2021

Thank you for taking the time on the phone with me today and thank you for filling out the survey.  We look forward to doing more business with you in the future.

Thank you 
Chris Lipe
Service Advisor 
St Charles Hyundai
(636)441-4481


JY
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Joann Y.
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, thorough, friendly service!
I get quick service, even when I haven't scheduled an appointment ahead of time. Never in the 8 years I've been coming here have I had any issues with my service. Always friendly and courteous. Come out when vehicle is done to explain if there are any issues going on or any future recommendations. Also, a really nice perk, having free oil changes for like the first year or so. A very satisfied customer!
Recommended

Verified Customer
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and good service.
Everyone in the service area is friendly and helpful. Never feel pressure to have additional work done.
Recommended

PR
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Patricia R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
Always efficient and professional. Honest
Recommended

CK
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Cindy K.
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellence
When I called to make a appointment for a oil change reservations got me in the same day I called.
Brad was my service advisor, he is so polite and explains everything that they have done.
Recommended

PH
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Phillip H.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest, Courteous Dealership
The staff is courteous. The staff is honest. They do good work. They charge a little too much, so I only go every other service visit. I don't want to pay the price every time. If another place tells me I need work done I check with St. Charles Hyundai before I get the work done.
Recommended

DB
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Denise B.
Weldon Spring, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service department
The service department is great. They are friendly, courteous and listen when you have a problem or question.
Recommended

BO
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Brian O.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super Service as always
Tyler and Brad always work had to get me the best service deal. Always willing to explain what is involved in a repair and if and when it is needed. Highly recommend. I have three cars that go to this dealership.
Recommended

MF
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Mark F.
O Fallon, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/24/2021

My name is Josh and I am the new service manager here at St Charles Hyundai.  I would like to talk with you about your last service visit.  I took a look and it looked like you were overcharged on your last visit.  I would like to talk with you and find a way to make it right.  You do mention in your review that you spoke with the service manager regarding this but I don't believe it was me.  If you could give me a call at your earliest convenience so we can make this right.

thanks
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147


NO
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Nancy O.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and excellent service
A great service department the personal or very polite and knowledgeable.
Recommended

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service as usual
I have purchased several cars from St. Charles. The service is always exceptional and the staff is always courteous.
Recommended

DP
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Diane P.
Florissant, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another Great Experience
My regularly scheduled vehicle maintenance was top notch. Time in and out was within 1 hour.
Maintenance staff are always professional and courteous.
Recommended

Verified Customer
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
Service review
Once the exact terms and conditions were explained to me, I understood the initial reluctance of the service writer to have the service performed. I understand it now. I would recommend St. Charles Hyundai.
Recommended

SW
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Steven W.
Saint Charles, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
no coment
NOT TOO GREAT AT THE SERVICE PERFORMANCE
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/29/2021

Mr. Williams,
Thank you for taking the time out of your day to do this for us. Chris told me you were having some rough times right now and I totally understand and can emphathize with that. I hope you know your 100% satisfaction is always our #1 goal. 
Please reach out to me with any further concerns you may have. 
Thank you again for your consideration and I honestly wish you the best.
Respectfully,
Ed Troutman 
Fixed Operations Director
St. Charles Auto Group

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