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DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

PM
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Patrick M.
Mc Farland, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!!!
I rolled into Hyundai west off the Beltline with a flat tire. Within one hour they had my tire patched and I was on my way.

Thank you to everyone in the Service Department for your help!! You turned what could have been the start of a bad day into a great experience. Keep up the good work it is appreciated!!
Recommended
Employees worked with
DK
DOUG KING
CB
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Caroline B.
Madison, WI
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people who work there
I find the people at the repair shop to be very personable and willing to serve. There service is very timely. The mechanic found some safety problems that my regular mechanic missed on the last check-up. I really appreciated that.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
They were very quick, accommodating, and even washed my car as a bonus! Thanks guys!
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Saved the Day
I had a very stressful incident (car would not start while in a car wash), AAA sent someone to jump my car and Zimbrick worked me in to replace the battery.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/17/2020 11:57 AM

Hopefully the rest of your day was less stressful.  I am happy we were able to get you back on the road.  Thank you for the great review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
TD
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Terri D.
Lodi, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff
Zimbrick Hyundai staff are knowledgeable and great to work with.
Recommended
Employees worked with
DK
DOUG KING
JQ
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James Q.
Mc Farland, WI
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missing lug nuts
Concerned about lack of carefulness; one missing lug nut might be okay but not two
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/31/2019 08:39 AM

Thank you for the feedback from your last service visit.  I apologize that you had to return with the vehicle and have us correct our mistake.  Thankfully there was no damage caused and we were able to get everything corrected.  I have reviewed this with the technician that worked on your vehicle.  We will make sure this does not happen again going forward.  Again I apologize for the inconvenience.
If there is anything else we can do please feel free to let me know.  I will make sure Andy or Doug reach out to you when the new locking lug nuts arrive. 
Thank you again for your feedback.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
MB
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Mary B.
Milton, WI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service!
Recommended
Employees worked with
DK
DOUG KING
MK
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Michael K.
Oxford, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
They are all very nice and informative.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service technicians do a great job.
Recommended
Employees worked with
DK
DOUG KING
LJ
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Lynn J.
Juneau, WI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Competent service
The scheduled service was completed more quickly than estimated.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New Tires with Oil change
Great Service
Recommended
Employees worked with
DK
DOUG KING
LB
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Lucy B.
Spring Green, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Zimbrick has always been so helpful and timely.
I always appreciate anytime I have to deal with Zimbrick, their service is always great and timely. Everyone that I've had to deal with is very professional and kind.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2007 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will visit again...
Will visit again...
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I have been very pleased with the service over the last 3 years. Jeff Winchel is fantastic.
Recommended
Employees worked with
DK
DOUG KING
TJ
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Tadeusz J.
Baraboo, WI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service 1
The job was completed earlier that I assumed. Thanks.
Recommended
Employees worked with
DK
DOUG KING
TM
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Theresa M.
Wisconsin Dells, WI
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty work
Very professional, supplied a loaner vehicle when needed part did not arrive on time. Courteous in all interactions, very timely in getting appointment
Recommended
Employees worked with
DK
DOUG KING
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great facility...but warrantee service could be improved.
Refer to previous comments on service.Hopefully next visit will be a more positive experience.Based on this one visit,I would'nt recommend.
Not Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/14/2021 06:34 AM

Hi Robert,

I'm sorry to read about you experience with us. I will be in office on Tuesday. Would you have time for a discussion in the morning or afternoon?

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
HP
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Hayden P.
Madison, WI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customerVerified Customer
Category: Service
Great Customer Service, Will Fix All Your Concerns
Whenever I bring in my car for maintenance, it always comes out sounding and feeling like a great ride. Although the prices for servicing can be a little steep, Zimbrick helps to provide you ways to make things affordable. I recommend bringing your vehicle here for the best service and care your car needs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Expensive Maintenance Service...
I'm not sure about everyone's experience with maintenance on newer model vehicles, but when I have to bring my car in for a mile marker check up and I realize they are charging me $700-$900 total on certain items (does not include everything they recommended) I start to get suspicious about the market of such service and if this really is the price of car maintenance these days.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 10/05/2020 06:32 AM

I’m sorry to hear about your frustrations with service. I’ll be in touch to do my very best to resolve your issue.

Employees worked with
DK
DOUG KING
Verified Customer
Monona, WI
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Excellent customer service
When I felt an error had been made they made every effort to correct it. I would feel confident going there again knowing that customer satisfaction is their top concern.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2020
Service Type: Maintenance
Category: Service
Disappointed
I felt the pricing was explained to me to lead me to believe my bill would be a different price than what I was presented with when I picked up my car.
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 09/11/2020 02:43 PM

I'm sorry to hear that had happend Kristen. I left you a message please return my call. 

Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor
poor
Not Recommended
KYLE M T. from Zimbrick Hyundai West responded on 07/10/2020 02:17 PM

I'm sorry Dan how can I make this right to you?  

Employees worked with
DK
DOUG KING
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