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SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
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DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

WP
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William P.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
We've been using their serice since 2008 on our two Santa Fe's. Won't go anywhere else.
Employees worked with
RB
RICK BERTILLO
DM
DON MCELREA
Verified Customer
O'Fallon, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast responsive service
Quick responsive service once backordered part (5weeks) arrived at dealership
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
JG
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Jeff G.
Lake Saint Louis, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled Maintenance
Brought our Pallisade in for it's first 7,500 mile scheduled maintenance. Service, including car wash, took two hours as promised by service advisor when I dropped it off first thing in the morning. Best part...no surprises on the bill! Tire rotation and oil change were complimentary, coming with the purchase of our vehicle, but I didn't know if there were going to be any tack on charges for cabin air filter or other stuff. Turns out nothing else was needed and we went on our merry way with a nice freshly washed SUV.
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
KW
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Kevin W.
Fenton, MO
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customer Verified Customer
Category: Service
Service with Tyler
Tyler was extremely professional and my previous review was not intended for him but for the way I was handled before I was scheduled with Tyler. He was very friendly and assisted me with the utmost care. I am very sorry that the first review was directed to his service as it was not intended to only for the way I was scheduled for service. This dealership has always been family orientated and that is why I have purchase 6 cars from them in the past years.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
Verified Customer
O Fallon, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I Will Stay With Them
I’m always treated special!
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
BH
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Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
From start to finish they make getting an appointment to getting the information you need they make it easy and are throughly professional.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for taking the time to fill out the survey, it is important that we provide all of our customers with 5 star service on every visit.  I hope that we can continue to provide you with a 5 star service on future visit.  If there is anything we can ever improve on just let us know.

Thank you,
Josh Higginbotham
Service Manager 
(636)244-5147 

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
O'Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
POLITE FAIR PRICING AND GREAT COMMUNICATION WHILE VEHICLE IS SERVICE
SEE ABOVE
Recommended
Employees worked with
BR
BOB RECK
DM
DON MCELREA
LS
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Larry S.
Lake Saint Louis, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service at St Charles Hyundai!
I take my car in for oil changes and tire rotation. The staff is always friendly, professional and willing to answer my questions. The time spent waiting for my car is always as they predict—sometimes sooner!
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AD
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Abraham D.
Saint Ann, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
?
?
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
VP
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Vijay P.
Saint Louis, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the Best team
service person is really good and he explain me very clearly whats he is going do and whats the time line as well
im very much happy
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
MW
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Marlene W.
Chesterfield, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Don't have to return because the work was not completed/
Have never had a problem with working with the dealership.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Brad listen to any concerns I may have and always provide great customer service.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
'17 Santa Fe maintainance
Great friendly service!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Fast and friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 10/25/2019 10:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see  you soon for your next routine service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SR
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Suzanne R.
Saint Peters, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
Excellent!
Recommended
Brad D. from St. Charles Hyundai responded on 10/21/2019 05:49 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
KV
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Kent V.
Winfield, MO
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service advisors and service technicians provide great service.
I want to thank Bob Reck (service advisor) and the service technicians for solving an ongoing problem with my TPMS light on. It took a couple of days, but now the light is off and has not come back at all. The problem is fixed. They are a 5 STAR service for sure!
Recommended
Bob R. from St. Charles Hyundai responded on 10/21/2019 04:52 AM

Thanks for your great review ! and thanks for giving us extra time to resolve this concern ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
NM
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Nancy M.
Wentzville, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Radio repair
Quick service, polite service persons.
Recommended
Bob R. from St. Charles Hyundai responded on 10/21/2019 04:52 AM

Thanks for the great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
positives
Clean, friendly, great customer service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/11/2019 10:14 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
JH
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John H.
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean and reliable
Friendly people and good service
Recommended
Bob R. from St. Charles Hyundai responded on 08/05/2019 04:59 AM

Thank you for the great review ,we greatly appreciate your business.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
O Fallon, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and friendly service
Comfortable place to hang out while waiting for new brakes.
Recommended
Brad D. from St. Charles Hyundai responded on 06/18/2019 08:21 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
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