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SureCritic / Hyundai Dealer / Interstate Hyundai / DYLAN G PHILLIPS
DP

DYLAN G PHILLIPS

SERVICE ADVISOR
Interstate Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
66

Reviews of DYLAN G PHILLIPS

RM
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Ronald M.
Monroe, LA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Ron L McNabb
Very satisfied with car & dealership.
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Monroe, LA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Service department was great
Dylan in the service department was extremely helpful!
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 03/01/2022 06:06 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
OS
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Olympia S.
Tallulah, LA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
The service is excellent
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/28/2022 03:51 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
AB
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Alana B.
Bastrop, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Fantastic
Dylan was so helpful. Made it a fantastic experience for me.
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/28/2022 05:28 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MP
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Mark P.
West Monroe, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Installed New Engine.
Many thanks to Dylan, Skyler and the Service Dept. @ Interstate Hyundai for completing our Warranty work from starting finish!! They handled everything with courtesy, patience and professionalism! I, highly, recommend Interstate Hyundai Service Dept. for any of your car care needs! I will return! Thanks
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/26/2022 12:11 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
MS
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Melissa S.
West Monroe, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
10
Category: Service
Amazing service
Great service
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/26/2022 11:40 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Oak Grove, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great oil change
great and friendly service
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/24/2022 03:12 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
JH
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Jessica H.
Ruston, LA
2022 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Service needs work
A simple oil change took over three hours!
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/14/2022 05:53 AM

I sincerly appoligize for your service visit as I did the day you came in. Our time managment was unacceptableto say the least. If there is anything I can do, please give me a call or shoot me an email to reslove this.

Dylan Phillips 318-387-2667
dylanphillips549@gmail.com
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 02/25/2022 06:41 AM

Hello Mrs. Haisty I've attempted to reach out via phone and email and have not been able to get ahold of you, please call me to correct this

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
CB
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Carolyn B.
West Monroe, LA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Prompt, friendly service.
Prompt friendly service.
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 01/20/2022 03:51 PM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
BC
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Billie C.
West Monroe, LA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service
Dealership is great but corporate is not
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 01/17/2022 07:37 AM

Thank you for filling out our review, we look forward too seeing you again!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
BC
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Byron C.
Grambling, LA
2016 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Dealership trying to make me pay for something under warranty
I paid for something that was under warranty and dealership said it was my responsibility
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 01/05/2022 05:30 AM

Mr Calton, your repairs were quoted too you before they were preformed, you appoved the oil change, and then the manager agreed to lower the price lower than cost. I'm unclear of where we did wrong from that asspect but i do appoligize about your fuse panle cover being left off. I accept full responisablity as it is my duty to insure every customer's vehicle is returned in a proper maner. If you are avaible today please give me a call or email me so we can discuss this issue further.

Dylan Phillips 318-387-2667
dylanphillips549@gmail.com
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Ruston, LA
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Not satisfied
I expect a timely job done on my car and I am concerned about my time being wasted when I see two or three mechanics sitting in the managers office. In my opinion that’s unacceptable.
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 01/04/2022 02:27 PM

I am sorry for your expirence. I accept full responisablity for your terible service visit, that you had, if there is anything I can do please give me a call at your convenice so I have a oppertunity to correct this issue.

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Monroe, LA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/29/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Undesirable visit.
Issue was not resolved after spending 3 hours waiting. This dealership has had the same mediocre service. I have been going here since I purchased my car 6 years ago.
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 01/04/2022 02:23 PM

I am extremly sorry to hear your vehicle is still having this issue, I attemted to call you and it went straight to voicemail please give me a call so we can try to get this issue resolved.

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
AG
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Adrienne G.
Bonita, LA
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
6 week service call
Unfortunately, I will never refer anyone to Interstate Hyundai to purchase or have repairs done. However, I would like to compliment the new service manager, Dylan. He was extremely nice and polite to me. Thank you Dylan!!
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/30/2021 01:08 PM

I am so sorry that you had so many issues through this process, if you could please give me a call. I tried reaching you on your cell. This grade fully represents me as a service advisor and I appoligize for the service exprience you had.

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
HS
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Hattie S.
Monroe, LA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Service was good
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/26/2021 05:54 AM

Thanks so much for taking the time to fill out our review we look forward to seeing you agian! Happy holidays!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
West Monroe, LA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional and Awesome Service!!!
Great!!!!!
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/12/2021 08:38 AM

Thanks so much for taking the time to fill out our review we look forward to seeing you agian!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Crossett, AR
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful services
Great work and friendly
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 11/08/2021 09:00 AM

Thanks so much for taking the time to fill out our review we look forward to seeing you agian!

Dylan Phillips 318-387-2667
Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
Verified Customer
Ruston, LA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great friendly atmosphere
Recommended
DANNY B. from Interstate Hyundai responded on 01/20/2021 12:44 PM

Thanks so much for the review look forward to seeing you again soon!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
LB
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Logan B.
Marrero, LA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Dealership was quick with repairs was not a long wait time at all.
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 12/28/2020 05:42 AM

Thanks for the review, we look forward too seeing you in the future! Happy New Years!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
TJ
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Teara J.
Monroe, LA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
amazing
.
Recommended
DYLAN G P., SERVICE ADVISOR from Interstate Hyundai responded on 12/22/2020 03:53 PM

Thanks so much for the review, we look forward to seeing you again in the future!

Employees worked with
DP
DYLAN G PHILLIPS
SERVICE ADVISOR
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