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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

Verified Customer
Simi Valley, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
When negotiating the price of my car, sales person was not pushy. I felt good about price of my car. Very happy with performance and overall features my car has. Purchased a 2021 Palisade.
Recommended
Employees worked with
JB
JHORDAN B BORLA
DV
DONNIE VO
AC
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Amber C.
La Habra, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department has awesome customer service
Always worth the drive coming out to this maintenance department for my car. The customer service is always great. I recommend Christina Pettigrew! First time being taken care of by her and I will always request my appointments with her now. Very professional and awesome! She needs a raise because I’m recommending all my friends to get a Hyundai serviced from Puente Hills.
Thanks Christina!
Recommended
Employees worked with
DV
DONNIE VO
VC
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Vickie C.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai Vehicle Routine Maintenance A+
No one looks forward to having to take time out of one's busy day to bring a vehicle into the dealership for regular maintenance but Service Dept Assist Manager Javer E. is always both professional and friendly and always makes my visits bearable:-) I am able to work while waiting for my vehicle, which makes the time pass by quickly.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Puente, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service department was thorough with explaining all procedures. It was completed in a timely manner.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
FAST SERVICE
Very Professional
Great Customer service
Clean facitity
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
DV
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Daniel V.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NA
NA
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JG
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Joseph G.
Upland, CA
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
came for an oil change, Christina had me in and out in a timely manner and was great to work with.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2021 04:02 PM

We are so glad your experience here turned out to be a positive one.
I mean, after all....  We will do our best to get you going even quicker next time.  Christina's gonna love this review.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and attentive staff with great service!
I had an exceptional experience at this location. I received such great service. Everyone was friendly, helpful, and thorough. This location isn’t the closest to home but I plan on returning to this location exclusively for future services! Loved the experience and I am so grateful for it!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2021 10:50 AM

Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customerVerified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2021
Service Type: Repair
Category: Service
Service team did great, WiFi useless
The service was good and smooth but I had a 3 hour service so I brought my laptop to get work done. Could not even connect to basic level of internet. Did not get to make use of my wait time. The service is still good but with COVID you don’t have options to go offsite to get work done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2021 01:31 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service appointment
Overall pretty good customer service
Recommended
Employees worked with
DV
DONNIE VO
HC
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Habib C.
La Habra, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the staff
great service, friendly staff
Recommended
Employees worked with
DV
DONNIE VO
Verified Customer
Montebello, CA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Time
Took longer than what was told
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2020 08:32 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
West Covina, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
❤️
Excellent service!
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
KK
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Kyung K.
Placentia, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
kind
It is great service in terms of kindness and fast management.
Recommended
Employees worked with
DV
DONNIE VO
Verified Customer
Whittier, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
The service quality you can expect from a dealer who values good car care.
Recommended
Employees worked with
DV
DONNIE VO
Verified Customer
Stanton, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SC
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Susie C.
Monterey Park, CA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time inspection
Everything was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:03 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:04 PM

I meant to say NEXT time we will work harder to get 5 stars from you. ^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Stanton, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2020
Service Type: Maintenance
Category: Service
helpful, nice, good service, good price and good deal.
Every service is good except the automate car cleaning is not satisfied , it's still dirty and not completely finished job.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/17/2020 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
Javer will contact you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:02 PM

We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused...
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MG
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Malida G.
Covina, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
QUICK AND EZ
quick service and very professional.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
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