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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

MD
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Marianne D.
Chino Hills, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place again and again
Back for service always friendly and courteous.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/03/2018 08:00 AM

Hi Marianne,
Thank you for 5 star survey with being loyal customer with us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
West Covina, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Went in for an oil change and a safety recall. Sean Kim was very helpful and courteous, even though he was very busy he still took the time to make sure I was taken care of.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/01/2018 01:19 PM

Hi,
Thank you for 5 star rating with nice comment about Sean.
We are looking forward to seeing you again .

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
MR
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Matthew R.
La Puente, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Grate job
Got everything i need to get done to my car with the payment plan..everything work out for me
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/01/2018 01:12 PM

Hi Matthew,
Thank you for 5 star survey.
We are happy to hear that you received great service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No pressure
Didnt feel pressured to have to purchase services that were not immediately necessary.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/01/2018 01:14 PM

Hi,
Thank you for 5 star survey with kind words to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
EVERYTHING WAS AWESOME
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/27/2018 08:18 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that you received awesome service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
GC
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Griselda C.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Great customer service very polite everything was explain to me with the cost
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/23/2018 05:24 PM

Hi Griselda,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
RH
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Renate H.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and good service!
Very satisfied!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:16 AM

Hi Renate,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received good service at Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
PT
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Paula T.
Chino, CA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Javer Esquivel always goes above and beyond when assisting us in keeping our Hyundai Vera Cruz in shape. He has tremendous knowledge of the products he sells and the types of service that our vehicles need at the time we see him. He communicates with us very well and explains clearly our options.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:18 AM

Hi Paula,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RL
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Ralph L.
Chino Hills, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Repairs
I thought my transmission was going out while I was driving in the freeway and a big semibwas behind me. I was lucky to get off the freeway and I was able to drive stalraightbtonthe dealer. Corina was my service advisor. She understood my situation and even provided me with a loaner vehicle. They fixed my car and I was lucky it wasn't the transmission. Corina keep me up to date with the repair.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:42 AM

Hi Ralph,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Employees worked with
DV
DONNIE VO
RP
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Ronald P.
La Puente, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Nice atmosphere while waiting and service rep kept me informed while waiting
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/03/2018 11:08 PM

Hi Ronald,
Thank you for your 5 star survey.
We are happy to hear that Alex provided you greart service with kept you updating while you waiting.
We are looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
Verified Customer
La Mirada, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service is prompt, respectful, prompt and timely. Staff are professional and kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/02/2018 09:35 AM

Hi,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SL
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Sandra L.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly service
Very friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 11:00 AM

Hi Sandra,
Thank you for your 5 star survey.
We are happy to hear that Corina provided friendly service to you.
We are looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
EP
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Emilio P.
Los Angeles, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding and Laudable Service
From the moment you arrive, you always find a spot to leave your car. Almost immediately you are welcomed (very nice welcome; with a smile and exemplary kindness); then, you enter to a room when immediately your presence is noticed by the maintenance specialists. An employee whose name is Javer Esquivel, does an excellent work when in no time, asks you for the motive of your visit. He immediately takes control of your situation and gives you detailed and full information of the process, your car's needs and the time expected to get it back. I've hardly found an laudable service like his!! Then, the time he estimated was less that we both expected since my car received the service what was needed. It was a very nice surprise to get it back clean and ready to go. I want to express my gratitude for having a staff that is highly trained and is goal oriented. Congratulations! The experience was pleasant and is an example of the impact that creates a job well done. Congratulations!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 11:02 AM

Hi Emilio,
Thank you for your 5 star survey.
We are happy to hear that Javer provided outstanding service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
GW
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Gary W.
La Puente, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
See previous page.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 07:39 AM

Hi Gary,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LR
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Lisa R.
Walnut, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Service was done in a timely manner. Employees were helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/20/2018 08:05 AM

Hi Lisa,
Thank you for the 5-star review.
We are happy to hear that our emploees provided great customer service to you.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Northridge, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Service writer and technical were professional and communicated well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 04:39 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide 5 star service to our customers.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
ER
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Erin R.
Crestline, CA
2008 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Folks
Overall, I am very pleased with the service at Puente Hills Hyundai.
My only problem was from my last service call. The service department fixed my alternator, but said I needed to go elsewhere for a new battery. I eventually came back to the dealership for the battery, but it should have been handled in one service call, not two.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 11:47 AM

Hi Erin,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
TL
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Tsung L.
Arcadia, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car care
Good service attitude
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 11:17 AM

Hi Tsung,
Thank you for the 5-star review.
We are happy to hear that our service department provided good service.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SB
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Sally B.
Covina, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
This place is awesome!! I had Corina as my service advisor and she was so helpful and friendly I highly recommend this place
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:14 AM

Hi Sally,
Thank you for the 5-star review.
We are so happy to hear that Corina provided great customer service to you.
Happy New Year!

Employees worked with
DV
DONNIE VO
JY
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Jeffrey Y.
Montebello, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall letter
Performed recall upgrade on the computer software.
Excellent service.
Car wash
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/17/2018 08:12 AM

Hi Jeffrey,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
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