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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

LM
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Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Center - Oil Change
The individuals behind the desk at the service center were extremely helpful and kind. I walked up, they asked me what I needed, and then they provided the service. It was quick and painless.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DT
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David T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My service rep have me professional and courteous atention
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
WY
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Woon Y.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great services
Service manager named Sean Kim provided a great service to us.
He got a proficient knowledge on car service.
He knows what customer satisfaction is.
In addition, his team members did great job!
They all were very kind and considerate.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Everyone is amazing
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
JL
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Juan L.
La Puente, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a great experience
The staff is always incredibly helpful and keep you updated throughout your cars process.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Michael
Overall staff and service
Recommended
Employees worked with
DV
DONNIE VO
MT
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Michael T.
Cty Of Cmmrce, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
The Customer Service Is great. Wendy Calderon was an amazing help at the service drive. Everyone was really friendly and polite. Great atmosphere at Puente Hills.
Puente Hills Hyundai is a great facility with amazing and helpful people and I will definitely go back.
I don't think I would recommend the Vehicle I got to any of my family or friends though,
as it is very unsafe. The car hesitates on take off as well as sputters like it wants to turn off. I have almost been
in a couple accidents because of that. If I would have known the car was going to do that I would of never
purchased it. I am very disappointed and fearful for my family in this vehicle. I almost want to contact Hyundai to see what can be done.
On the upside Puente Hills Hyundai is trying everything they can to help me out.
I like Hyundai's I just wouldn't recommend the Elantra Sport Turbo very unsafe.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:32 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here at service was a positive one. Wendy will love this review.

I feel bad that you are not completely happy with your Elantra....  Please let me know if there is anything I can do for you to like your car again.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
CL
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Carmen L.
Rowland Hghts, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great customer service
Javer is awesome he is always so polite and friendly I love the fact I am always called by my name and not just another number. I look forward to my next visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:36 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JR
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Jesus R.
Pasadena, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's all about customer care
The level of customer services at Puente Hills Hyundai is excellent, I always feel that my car is in the right hands.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Pasadena, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you
Thank you for getting me in and out quickly
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
RS
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Richard S.
Whittier, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Solid Visit
Hyundai,
Javier and all your service reps have been very professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:07 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                                                        

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JM
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Jenny M.
Pomona, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
One very satisfied customer! ???
Jay Lee was awesome!! He was very helpful and went above and beyond to address all the concerns I had about my car. I will definitely will be bring my 2011 Hybrid Sonata for service again to Puente Hills Hyundai. So relieved that I finally found a reliable shop that I can trust. ???
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 12:13 PM

Thank you for the beautiful wording! Jae will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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Joanne H.
Buena Park, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Representative
I went to Puente Hills Hyundai on last 3/27/19 for my 2017 Hyundai Sonata oil changes and Service representative /Wendy was so nice and polite with manner. Even though, I was waiting over 2hours, she always feed back to me. It was my pleasure to visit Puente Hills Hyundai.

Thank you,
Recommended
Employees worked with
DV
DONNIE VO
VV
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Vincent V.
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Excellent
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Routine maintenance
Great service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Chino, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Thanks hyundai
Wendy is so nice and kind quickly job finished.
Recommended
Employees worked with
DV
DONNIE VO
SO
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Silviano O.
Hacienda Heights, CA
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient friendly , like family
Always good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:03 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DS
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Daniel S.
Baldwin Park, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very detailed and friendly
Wendy was very cheerful and pleased to help me. She was very informative and accommodating. I am definitely going to be using her as my advisor for future service
Recommended
Employees worked with
DV
DONNIE VO
MC
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Marian C.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Department
I appreciate the convenience of being able to schedule appointments for my car maintenance services. Always on schedule, no waiting and services are completed at the promised time. Very friendly and professional staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 09:06 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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