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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I received the car as promised and it was even washed. Joseph went out of his way to change the battery on my key fob. Only complaint is that it took about 20 minutes to get my car brought up front which is rare. I’ve never had that happen before.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/24/2022 11:30 AM

Dear customer,
 I am so sorry that you had to wait that long to get your car back..... When the pressure washer and air blower was going off, sometimes they cannot hear the radio.  Thank you for understanding.  It will not happen again.  We appreciate the generous 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JO
JOSEPH OWEN
DV
DONNIE VO
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
100% reliable, personal service
I have purchased and serviced 3 cars at your dealership over the past 10 years. I can depend on quality service and working with Javer Esquivel has been a wonderful experience. I trust him completely.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/25/2022 10:40 AM

Dear customer,
Thank you so much for the great review.
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
EO
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Emilio O.
Hacienda Heights, CA
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Phone need to check
Re - verify what was written phone number in the work order. Sometimes phone in the work order is more accurate than the phone when it was buy.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 01:50 PM

Dear customer,
  Thank you for filling out the survey.  Saturday is always busy and chaotic.....We apologize for the inconvenience . We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Whittier, CA
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Usual maintenance visit
Friendly service.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/12/2021 03:14 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JG
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Joseph G.
Upland, CA
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
came for an oil change, Christina had me in and out in a timely manner and was great to work with.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2021 04:02 PM

We are so glad your experience here turned out to be a positive one.
I mean, after all....  We will do our best to get you going even quicker next time.  Christina's gonna love this review.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and attentive staff with great service!
I had an exceptional experience at this location. I received such great service. Everyone was friendly, helpful, and thorough. This location isn’t the closest to home but I plan on returning to this location exclusively for future services! Loved the experience and I am so grateful for it!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2021 10:50 AM

Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
RS
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Rukmuddin S.
Placentia, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
verified customer Verified Customer
Category: Service
Service team was excellent
The service team explained all service work clearly and the work was done in the time they said. It would be fine. The only issue I had was with the WiFi being terrible, I recommend dropping off the car instead of waiting. The WiFi is not in the service teams control.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2021
Service Type: Repair
Category: Service
Service team did great, WiFi useless
The service was good and smooth but I had a 3 hour service so I brought my laptop to get work done. Could not even connect to basic level of internet. Did not get to make use of my wait time. The service is still good but with COVID you don’t have options to go offsite to get work done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/29/2021 01:31 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Montebello, CA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time
Took longer than what was told
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2020 08:32 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
SC
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Susie C.
Monterey Park, CA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First time inspection
Everything was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:03 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:04 PM

I meant to say NEXT time we will work harder to get 5 stars from you. ^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Stanton, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customer Verified Customer
Category: Service
helpful, nice, good service, good price and good deal.
HELPFUL, NICE , GOOD SERVICE, GOOD PRICE. TODAY THE AUTOMATE CLEANING IS GOOD
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2020
Service Type: Maintenance
Category: Service
helpful, nice, good service, good price and good deal.
Every service is good except the automate car cleaning is not satisfied , it's still dirty and not completely finished job.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/17/2020 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
Javer will contact you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:02 PM

We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused...
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Servicr
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:00 AM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
WW
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Wei W.
Rowland Heights, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CA
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Carlos A.
Baldwin Park, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great, friendly, efficient service
No hassles, knowledgeable service agents. It's fast, friendly and I've never had any negative issues. Keep up the good work.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:42 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Rowland Hghts, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No pressure
I appreciated the fact that my car was serviced and I wasn't pushed into another service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:54 PM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Rosemead, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Everyone was very nice and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/20/2020 01:21 PM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JT
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Joseph T.
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Visit
Friendly and great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 12:45 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MJ
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Monti J.
Walnut, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
I went to the dealership to get a oil change on my Tucson on a Wednesday. I was in and out within an hours, and that included a car wash.
The young man behind the counter that help me was wonderful. I truly recommended Puente Hills Hyundai
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:40 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
RH
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Richard H.
Montebello, CA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
I’m always greeted and informed anything new that my car need to get done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:41 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
PA
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Peter A.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Brea, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Always friendly, try to get maintenance done in timely manner, but update me with any changes along the way, I like that.
My mom used to work for Hyundai many years ago, for many years in corporate, one of the best experiences of her life. Seeing her happy, made me happy. Before she passed away from lung cancer in 2016, one of her wishes was to know that I was taken care of in a safe & dependable car, so she helped me build, find, & buy my perfect car. So EVERY time I'm at the dealer (& I go back to the same one EVERY time, PH Hyundai), I think of her, & feel I have her with me, & that makes me feel at peace.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:06 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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