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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / EFREN Y PALMA
EP

EFREN Y PALMA

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(41 reviews)
63

Reviews of EFREN Y PALMA

WK
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Wanda K.
Plano, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Department
They have obviously changed staff since I last went there as they were very nice and very caring about my issues. Would recommend to others
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 01:57 PM

Wanda, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2021 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
8
Category: Service
Services
Excellent overall ?
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing
Did amazing job! Left with a good impression
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/04/2021 07:41 AM

 thank you for your feedback. We appreciate you choosing Huffines!

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
LE
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Lori E.
Terrell, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
recall visit
We brought out 2019 Tuscon in for a warranty recall and the staff at the dealership was very friendly and helpful, they got our car back in a timely matter and everything was to our satisfaction, thanks to the great staff at Huffins of Plano.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/01/2021 05:14 AM

Lori, thank you for taking the time to share this feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Aubrey, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Kona Service
No openings for service for my Kona as all of November was fully booked but I logged in one evening and saw an opening for 5:30 pm Friday evening. Booked it on line received a follow up call confirming. The stressful part was driving to the Dealership. Once there, the service was quick and friendly. Nice way to end my Friday and start my weekend
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/24/2021 05:36 AM

Thank you for your support! We value your business! Glad we got your Friday ended on a good note. 

Craig Ellis Service Manager 972-202-2168

Employees worked with
EP
EFREN Y PALMA
Verified Customer
Dallas, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
It was a great experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/02/2021 01:06 PM

Thank you for your support! We appreciate your business!

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Frisco, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Quick courteous service
Service personnel great
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/20/2021 01:04 PM

Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate  you!

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
DY
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David Y.
Plano, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Great Service!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 07:32 AM

Your commitment as a customer is much appreciated! We look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
TJ
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Tommy J.
Plano, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer for years!
Great service and friendly people!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 08:34 AM

Thank you for your valued business! We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Garland, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tire change service
Wonderful service. Efran was really profesional and knowledgeable.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/05/2021 01:53 PM

Thank you so much for taking the time to provide the excellent marks. We really appreciate the feedback. 

Brandon Henson Service Director 972-867-5000
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Dallas, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Tucson
Bumper to bumper service warranty is great. They get you in and out fast for service calls. Love my Hyundai Tucson SUV. It’s compact zippy but roomy.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021 07:03 AM

Thank you for your business! We really appreciate it and look forward to taking care of you in the future.

Brandon Henson Service Director 972-867-5000
Employees worked with
EP
EFREN Y PALMA
CM
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Christopher M.
Frisco, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
No more feedbacks.
Bruh stop sending me feedback reminders.

You guys are a car company not a restaurant

It’s ridiculous
Employees worked with
EP
EFREN Y PALMA
BB
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Bernardo B.
Carrollton, TX
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Courtesy
Na
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/17/2022 11:12 AM

Efren left you a voicemail. Please call us back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Fast and friendly
Straight forward and very friendly people!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 05:14 AM

Thank you for your feedback. I will be reaching out to you later today. 

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 01:34 PM

Left a voicemail for you would like to talk with oyu on your service visit. Thanks Craig
Craig Ellis Service Manager 972-202-2168

Employees worked with
EP
EFREN Y PALMA
Verified Customer
Plano, TX
2021 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
8
Category: Service
Services
Excellent overall ?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2021
Service Type: Maintenance
8
Category: Service
Service for the first time
No comments
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/15/2021 12:52 PM

This survey is for the service department and is Efren's survey for the service experience. I will be calling shortly.  

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
DS
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Deborah S.
Dallas, TX
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Experience was good
I had to find someone to talk to after waiting upon arrival. The advisor didn’t really ask me anything about the car. Appeared the oil was changed and the outside was washed. The tires we not checked.
I just assumed everything was fine and checked out.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/11/2021 08:20 AM

Deborah, thank you for your feedback and business.  Efren will reach out with you to go over the multipoint on your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168

Employees worked with
EP
EFREN Y PALMA
AS
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Alan S.
Frisco, TX
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Efficient and professional service. I try and get synthetic oil and this service has it and provides it on request.
Very pleased with Huffines Hyundai service. It’s one reason o purchased my latest Hyundai from Huffines.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/30/2021 11:42 AM

Thank you for taking the time to share your experience. We really appreciate it. 

Employees worked with
EP
EFREN Y PALMA
CM
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Carolina M.
Plano, TX
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good service but booking way too many cars compared to before
Everything was fine but had to wait a while to get my car received and also had a long wait time for an oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/21/2022 01:40 PM

Caroilina,  left a voicemail and I would like to talk to you on your service visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
VR
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Vijayakumar R.
Plano, TX
2016 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
9
Category: Service
Service Manager called and he has sorted out the issues with me
Earlier I left a feedback that the online price is not matching with the price service technician quoting and long wait time before any one attended me in the car.
Service Manager called me personally and told the online price mismatch has been fixed and better service could be expected next time,
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
Service Type: Repair
5
Category: Service
Service was good..but cost is unreliable
The staffs are giving different service cost when compared to the online. They are reducing and matching to the online cost only if we show them the online cost. Otherwise they will bill you high.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/10/2022 08:53 AM

Thank you for taking my car. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
NK
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Norman K.
Plano, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Your quality of craftsmanship could be better
Your attention to craftsmen-ship is deteriorating.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/07/2022 02:09 PM

Norman, left a voicemail please call me back at 972-202-2168 to resolve service opportunities. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
EP
EFREN Y PALMA
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