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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

JP
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Jj P.
Troy, MI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant Experience
Eric was very helpful every time I came in and made my experience a pleasant one!
Employees worked with
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ERIC COPPOLA
Service Advisor
MS
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Mandy S.
Troy, MI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Super friendly!
Will absolutely be back! Amazing customer service and turn around time with getting my vehicle back!
Employees worked with
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ERIC COPPOLA
Service Advisor
YC
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Yong-Kwon C.
Troy, MI
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
I still need to go and fix the issue. Due to the service team's expertise and Eric's hard work, the issue was found finally and waiting for final maintenance. Will recommend Hyundai Suburban to my friends, and like to give them 5 stars.
Employees worked with
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ERIC COPPOLA
Service Advisor
CS
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Christopher S.
Auburn Hills, MI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service visit
The whole experience was perfect. Setting up the appointment online was very simple. The drop off was quick & my car was ready in a few hours. No complaints at all.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Clawson, MI
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Place
Friendly staff, easy purchase, timely, no pressure. Overall wonderful stress free transaction!
Employees worked with
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ERIC COPPOLA
Service Advisor
EN
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Ernest N.
Detroit, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Service
Great service consultant very informative
My service consultant Eric was very helpful and did everything he could to supply me with the information that I requested about my vehicle . The technician Jillian was very nice and performed the service in a timely manor. I am impressed with the attention Eric displayed to ensure that I was completely satisfied with the service provided.
Employees worked with
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ERIC COPPOLA
Service Advisor
LW
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Lakeeshi W.
Warren, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
I appreciate the one on one service! Taking time to listen to my concerns and make sure my vehicle is safe.
Employees worked with
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ERIC COPPOLA
Service Advisor
DP
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Dale P.
Keego Harbor, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
excellent
Eric took control of everything I needed & was honest. Thank you Eric for your great service.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Pontiac, MI
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
For Eric great service.
Eric really took care of everything I needed & made sure my car was running well. Thank you Eric for your great service. Eric made me feel like I was the only customer that day.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Waterford Township, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
8
Category: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Employees worked with
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ERIC COPPOLA
Service Advisor
SA
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Shireaka A.
Detroit, MI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Fair
Need more courtesy cars available. And appointment schedules faster.
Employees worked with
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ERIC COPPOLA
Service Advisor
AB
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Abraham B.
Huntington Woods, MI
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
verified customerVerified Customer
10
Category: Service
Service dept.
Eric was very accommodating to me and was able to wedge me for an oil change into an already busy schedule.
Employees worked with
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ERIC COPPOLA
Service Advisor
RS
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Reda S.
Warren, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
FLYGIRL
Everyone is always very professional and they will answer all your questions. They have a nice waiting area, for you if you want to wait for your auto. I had a fantastic experience.
Employees worked with
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ERIC COPPOLA
Service Advisor
WM
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William M.
Detroit, MI
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Service
Very well
Had a very good experience with the service rep,very knowledgeable
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Detroit, MI
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Erik is exceptional
Erik helped me with both of my Hyndai Elantra cars. He was very knowledgeable and gave me great advice and guidance on what car care was needed
Thanks!
Employees worked with
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ERIC COPPOLA
Service Advisor
GR
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Gretchen R.
Troy, MI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
everything was much better than I expected
Part was replaced and I was able to get in while I was in the area to have it done.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Grosse Pointe Woods, MI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great staff
I was greeted and checked in promptly. Eric spent time with me explaining the service schedule and answered all of my questions. Jillian helped me with cleaning a film on the windshield that I was unable to remove.
Employees worked with
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ERIC COPPOLA
Service Advisor
DD
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Diogenes D.
Lake Orion, MI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Service
Suburban Hyundai of Troy is a great place to service your car
I've been loyal to Suburban Hyundai of Troy for over 10 years because they always delivered good services with professionalism and friendliness.
Employees worked with
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ERIC COPPOLA
Service Advisor
LW
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Latrice W.
Detroit, MI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Eric in the Service Shop was excellent. Great Customer Service and gave great tips about tires.
Employees worked with
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ERIC COPPOLA
Service Advisor
MB
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Mst B.
Hamtramck, MI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing customer service
I’m so satisfied with the Hyundai service
Employees worked with
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ERIC COPPOLA
Service Advisor
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