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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(865 reviews)
85

Reviews of Eric Roberts

Verified Customer
Marysville, WA
2023 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2024
verified customer Verified Customer
10
Category: Service
Our Lee Johnson Esperience
Lee Johnson service is great. We never had an issue. Regardless of what was going on with my car, we were able to get prompt and excellent service.
Employees worked with
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Eric Roberts
Service Advisor
JN
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JESSICA N.
Lake Stevens, WA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023
verified customer Verified Customer
10
Category: Service
Fantastic Service Experience!
As always, the service team at Lee Johnson Hyundai of Everett did a fantastic job. They are quick and communicate very well. We are very excited to see the completely remodel the next time we come in for service. Thank you again!
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 12/27/2023 09:33 AM

Thank you for your 5 star review and kind words Jessica!! We look forward to your first visit into our newly remodeled showroom and service facility in 2024!
Happy New Year!!

Employees worked with
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Eric Roberts
Service Advisor
TK
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TODD K.
Everett, WA
2014 ACCENT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2023
verified customer Verified Customer
10
Category: Service
Regularly scheduled maintenance
I have had my various Hyundais serviced by the Lee Johnson over the years. They are top notch. I can pop in anytime I feel there may be a problem and they give me immediate attention. They even top off my oil on my older cars, if needed w no charge. The advisory team takes time to inform me of what's ahead and they are great communicators. The quality of the service I recieve is one of the reasons I have continued to buy Hyundais in Everett.
RANDY J., General Manager from Lee Johnson Hyundai of Everett responded on 08/11/2023 10:24 AM

Thank you for your 5 star review and kind words Todd!!  We appreciate your support and continued loyalty as we work hard to navigate our remodel construction project!!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2023 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customer Verified Customer
10
Category: Service
Car broke down and needed repaired
Had it towed to Lee Johnson and they looked at the problem and resolved the issue with a day. Eric was great and very responsive. Will be taking my car there now for continued service.
Employees worked with
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Eric Roberts
Service Advisor
MH
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MELINDA H.
Everett, WA
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2023
verified customer Verified Customer
10
Category: Service
Eric and the team in the service department were great! How quick they were able to help was incredible. I really appreciated Eric keeping me in the loop.
Quick, honest, transparent and ethical describe this team very well. I appreciate Eric and the other service providers for all they did.
Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
verified customer Verified Customer
10
Category: Service
Friendly service
Every time I come in for maintenance appts I get quick, friendly, honest, & professional service.
Employees worked with
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Eric Roberts
Service Advisor
HA
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HANY A.
Mukilteo, WA
2015 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customer Verified Customer
10
Category: Service
Good Experience
IT was a good one, nd enjoyed the stay and can mentainance.
Employees worked with
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Eric Roberts
Service Advisor
SC
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SHERRIE C.
Snohomish, WA
2011 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2023
verified customer Verified Customer
10
Category: Service
Superior Service
Eric is awesome. He always keeps me informed on the repairs. Will continue to bring in the cars for maintance and repairs
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/26/2023 07:16 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to seeing you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2015 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customer Verified Customer
9
Category: Service
Great customer service
Great customer service
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 10/25/2022 08:30 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
NH
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Nancy H.
Marysville, WA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
We going to Hyundai of Everett over 12 years. Purchased 3 cars in the last 12 years I always had a positive experience whatever reason I had to go in service or sales .
ERIC M R. from Lee Johnson Hyundai of Everett responded on 03/29/2022 05:56 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
HB
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Hacer B.
Marysville, WA
2021 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
A pleasant service experience
Though the first service on my new vehicle was delayed, the actual service experience was quite pleasant. Service staff was friendly, helpful, and courteous. I waited at the dealership during the service and was pleasantly surprised that my car was ready faster than I expected. I will be happy to return to this dealership for my next service experience.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 03/27/2022 09:44 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
TF
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Terry F.
Stanwood, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Terry Freeman remarks
LEE Johnson Everett Hyundai
First Class Organization top to botton.
Clifford General Manager if Services and repair Dept.

Sale team is best I have bought two cars and will continue buying there!
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 03/21/2022 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
They changed my oil. All is good.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/28/2022 07:46 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

Employees worked with
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Eric Roberts
Service Advisor
MM
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Michael M.
Snohomish, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service!
Hyundai of Everett always exceeds our expectations. Fast and friendly service.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 02/02/2022 02:18 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
CW
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Caprise W.
Mill Creek, WA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always come thru
The service department always takes their time to answer my questions and they never make me feel rushed or like they have other customers/calls to get to. They truly put forth the courtesy and effort to make a great experience. They earned my business from the first phone call!
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/17/2022 07:35 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
KH
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Kurt H.
Bothell, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change
Did it.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 12/30/2021 01:19 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
JS
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Judith S.
Stanwood, WA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Good
Expect less get more
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 12/17/2021 05:56 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
GW
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Geoffrey W.
Mountlake Terrace, WA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wouldn't take my vehicle anywhere else!
In the 7 years I've been taking my vehicle in for service at HOE, I've never had one bad experience nor doubted anything that has been suggested/done. All service advisors, especially Travis, have taken exceptional care of me and my wife, who is also a Hyundai owner. Will be purchasing my next vehicle (likely a Genesis) through HOE as well and plan on having it serviced there, exclusively.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 12/03/2021 01:00 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Langley, WA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing People and Great Customer Service
I bought my car through Lee Johnson and now own two cars with them. Not only have they always been kind and considerate, but buying with them was a breeze! Their service department has always gone above and beyond including fitting me in when I arrived late for an oil change AND a recall fix! I would and do recommend them to anyone.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 11/30/2021 01:45 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
RH
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Roy H.
Seattle, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
fast and complete
The team at Lee Johnson were extremely helpful.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 11/29/2021 06:56 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
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