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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(865 reviews)
85

Reviews of Eric Roberts

Verified Customer
Marysville, WA
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Questionable Service
Questionable service due to 1 hour waiting period while vehicle was being worked on. The fact that service,repair was partially done and upon return cars
Exterior was dirty.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 11/22/2021 02:04 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
MS
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Monica S.
Mukilteo, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Eric in the service department is amazing! He was able to replace our engine with an extended warranty.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 11/22/2021 07:12 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
JG
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Joanne G.
Marysville, WA
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fit me in when I got appointment time wrong.
I showed up a day early and was really grateful for the courteous and professional way the service staff managed to get my Ionic in anyway for much needed regular maintenance. Always efficient and patient with my many questions about my hybrid vehicle. Also, a free car wash bonus! This is one of four Hyundai vehicles my family owns- we will always come back to Everett Hyundai.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 11/15/2021 06:03 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
CS
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Catherine S.
Everett, WA
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
9
Category: Service
Quick response to concerns
I had previously submitted a review outlining my concerns from a recent visit to the service department. The service department manager was quick to respond to my concerns and offered a more detailed explanation of the problem I was having. I am encouraged by the quick response and feel better about returning to have my car serviced in the future.
Employees worked with
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Eric Roberts
Service Advisor
CS
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Catherine S.
Everett, WA
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
9
Category: Service
Quick response to concerns
I had previously submitted a review outlining my concerns from a recent visit to the service department. The service department manager was quick to respond to my concerns and offered a more detailed explanation of the problem I was having. I am encouraged by the quick response and feel better about returning to have my car serviced in the future.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2021
Service Type: Repair
7
Category: Service
Service Department hit or miss
I have had good experiences with the services department /staff in the past but this time was a big disappointment. The service check in person dismissed my concerns about the TPM system, saying it was a very sensitive system. He offered no help in how to get the tire pressures within 1/2 pound of each other as most gauges are not that sensitive. My alarms were going off for three days, without any clue as to what tire was low or what pressure the sensor was reading.

It will be a very disappointing event if I have to go to the dealership every time the sensor goes off because I can not get the correct amount of pressure in each tire, not to mention having to check all 4 tires
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 10/27/2021 04:13 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 10/27/2021 04:14 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 10/28/2021 06:58 AM

Thank you Catherine.. It was nice talking to you.

Employees worked with
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Eric Roberts
Service Advisor
SS
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Serik S.
Mukilteo, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
oilc hangge / tire rotation
excellent job
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 10/21/2021 12:24 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
MC
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Merilyn C.
Snohomish, WA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Personable, knowledgeable employees
ALWAYS top notch customer service - no surprises - if something does comes up - always discuss with me before moving forward -- have been going to Hyundai of Everett for over 18 years
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 09/27/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
DS
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Diane S.
Gold Bar, WA
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
I appreciate each and every one that has worked on my car over the years, I have had excellent service and I haven't had to worry concerning my car. Thank you
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 09/10/2021 08:06 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Give Eric a raise
Eric helped me so much with my car repair. I thought it was going to be over $3,000 to fix, but he was able to get it covered under my 10 year 100,000 mile warranty. The car is up and running as good as new thanks to the Hyundai of Everett team!
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/24/2021 04:28 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
KC
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Keith C.
Mukilteo, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Always a excellent experience. Friendly and professional staff. I have owned 2 Hyundai. It's been great dealing with Hyundai of Everett.
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 08/23/2021 05:50 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Bothell, WA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent work and crew
Great crew and team in back of the house customer service is ourstanding
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 07/19/2021 08:33 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

 

Employees worked with
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Eric Roberts
Service Advisor
KH
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Kevin H.
Lake Stevens, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Thanks
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 07/02/2021 01:45 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
avatar
Eric Roberts
Service Advisor
Verified Customer
Lynnwood, WA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Exceptional
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 06/30/2021 01:31 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
DS
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Deborah S.
Monroe, WA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2017 accent
bought my first Hyundai in 2017 and never regretted it great service. exceptional value on tires i purchased this year. my next car will be a Hyundai.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 06/22/2021 04:16 PM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
SW
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Sarah W.
Marysville, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly customer service!!
Been taking my new/used car here since 8 purchased and will continue!!
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 06/02/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
avatar
Eric Roberts
Service Advisor
JB
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Jeanine B.
Bothell, WA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review of Lee Johnson Hyundai of Everett
The folks here are very professional and friendly. The waiting area is comfortable, clean, drinks are provided. It was my 7500 mile service and it took less than an hour.??
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/27/2021 11:32 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
IH
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Inger H.
Lake Stevens, WA
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Lee Johnson Hyundai of Everett
Friendly staff and great customer service.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 05/19/2021 09:33 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
EK
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Elizabeth K.
Everett, WA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service, oil change
Helpful. They serviced my Tucson and called when it was ready to go. Explained what was completed and answered all of my questions. It was a nice bonus to get a free car wash voucher.
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/19/2021 07:11 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service better than Mitsubishi
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/12/2021 09:14 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employees worked with
avatar
Eric Roberts
Service Advisor
JM
gravatar
John M.
Tulalip Bay, WA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job!
Great place to economically change oil for hyundai, staff is courteous and responsive. Waiting room is stocked with drinks (even during covid times) and seating is spaced safely. Dual seating tables even have plexiglass to separate parties. Only place I'll change my oil
Recommended
CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 04/09/2021 07:10 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with
avatar
Eric Roberts
Service Advisor
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