Business Solutions
SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

Verified Customer
Chicago, IL
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always prompt and courteous.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:28 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TF
gravatar
TYAWASHA F.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Great customer service and fast car service with a wash on a Saturday cannot be beat.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:29 PM

Hello Tyawasha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
GW
gravatar
Geraldine W.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundia sonata
none
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:34 PM

Hello Geraldine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SW
gravatar
Synessia W.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Loved this place
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:30 PM

Hello Synessia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PF
gravatar
Patricia F.
Chicago, IL
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Close to home.
Nice people, timely and good service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:31 PM

Hello Patricia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great
great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/10/2017 06:50 AM

Hello,

Thank you for taking the time to post a wonderful review! Hope all is well. See you on the next service visit!!! 

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Staff
Everything was fine except for the car wash I know is complimentary but if you're going to do it just do it right.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/09/2017 01:37 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JG
gravatar
Jose G.
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Superior
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/03/2017 07:05 AM

Hello Jose, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
verified customerVerified Customer
Category: Service
Problem fixed
I had a bad experience last Friday and customer service at Mc Garth called me a couple of days later to apologize and find a solution. They take care of their customers and always want them to be happy with the service they receive.
Recommended
Employees worked with
EV
EDDY VELLEGA
JA
gravatar
Jesus A.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not a dealership fan... but..
Great experience, car was done way before the time said, very courteous staff.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/01/2017 07:02 AM

Hello Jesus,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
verified customerVerified Customer
Category: Service
Problem fixed
I had a bad experience last Friday and customer service at Mc Garth called me a couple of days later to apologize and find a solution. They take care of their customers and always want them to be happy with the service they receive.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2017
Service Type: Maintenance
Category: Service
It used to be great...
But I can't say the same anymore
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/28/2017 12:51 PM

Hello Raquel,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DM
gravatar
David M.
Forest Park, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Ed in service does a fantastic job
Service is key to deerships. Ed in service provides exceptional care.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/01/2017 07:03 AM

Hello David,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DT
gravatar
Dragan T.
Brookfield, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional,friendly,attentive employees !
Since 2011 when I've bought my new Sonata from McGrath City Hyundai they take care of it and I am 100% satisfied.Thank you !
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/27/2017 08:05 AM

Hello Dragan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
GT
gravatar
Genesis T.
Norridge, IL
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Precise!
Happy, will bring my cars back.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/27/2017 08:00 AM

Hello Genesis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
BR
gravatar
Belna R.
Chicago, IL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I got help from the service person ( Eddie ) very profecional and frendly did the job in 1 day insted of 2 like he told me
Yes I do like the services the attention and kindness that they give you Thank you for having a wonderful and understandable staff
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/24/2017 10:08 AM

Hello Belna, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LC
gravatar
Leticia C.
Elmwood Park, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
GreatCustomer Service!?
My vehicle was ready in less the time it was promised! Excellent Service!! Thank you, Eddie!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2017 12:08 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MG
gravatar
Mary G.
Cicero, IL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager
Kindness
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2017 12:07 PM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RZ
gravatar
ROBERT Z.
Chicago, IL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good people do great work and nice to get the car washed, too.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2017 06:48 AM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2008 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Profesionales
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2017 06:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RG
gravatar
Rene G.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Everybody was very nice.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2017 06:48 AM

Hello Rene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.