EV

EDDY VELLEGA

McGrath City Hyundai

Overall Rating

4.7

(723 reviews)

73

Reviews of EDDY VELLEGA

SG

Steven G.

Norridge, IL

2009 Hyundai Santa Fe

12/13/2016

Service Type: Maintenance

Verified Customer

Category: Service

routine maintenance

just went in for oil change and headlight bulb replacement. ed vellega was my service advisor .... he was great ... was in and out in under an hour and it was extremely busy....it was also nice to see chris tonelli's smiling face

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/15/2016 06:48 AM

Hello Steven,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays to you!!!!!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

HR

Herman R.

Elmwood Park, IL

2008 Hyundai Accent

12/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great job!

Service did what was expected and notified me of a recall and that my brakes need to be serviced soon. They always do a great job.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/15/2016 06:44 AM

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LB

Lavenia B.

Chicago, IL

2013 Hyundai Tucson

12/10/2016

Service Type: Maintenance

Verified Customer

Category: Service

5 minutes from my house

Yes I would

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/12/2016 07:58 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

EM

Erin M.

Oak Park, IL

2003 Hyundai Tiburon

12/08/2016

Service Type: Maintenance

Verified Customer

Category: Service

Not as good as I'd prefer.

I don't appreciate spending $1700 and change to find two more issues that could are remarkably noticeable when driving. Likely a new emergency break cable and a tie rod.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/09/2016 09:35 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with

SN

Sergio N.

Franklin Park, IL

2011 Hyundai Sonata

12/06/2016

Service Type: Repair

Verified Customer

Category: Service

Friendly service advisors

I like coming to this dealer for service because it is conveniently located, service advisors provide excellent support and rates are very competitive.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/07/2016 07:13 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TJ

Tanika J.

Chicago, IL

2011 Hyundai Sonata

12/05/2016

Service Type: Repair

Verified Customer

Category: Service

Customer service

My service rep Ed Velega is awesome.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/06/2016 12:37 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

YB

Yvette B.

Berwyn, IL

2013 Hyundai Sonata

12/01/2016

Service Type: Repair

Verified Customer

Category: Service

5 star

Things were great in a timely manner

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/02/2016 07:55 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

BC

Bobbie C.

Chicago, IL

2007 Hyundai Sonata

11/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

good

Greats

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/21/2016 06:59 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@gmail.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2015 Hyundai Sonata

11/18/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Good

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/19/2016 09:38 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CM

Charles M.

Chicago, IL

2006 Hyundai Tucson

11/15/2016

Service Type: Maintenance

Verified Customer

Category: Service

Answered all my questions & were very polite,

Very satisfied with the service

Recommended

ERIN L F. from McGrath City Hyundai responded on 11/16/2016 07:55 AM

Hello Charles,

Thank you for choosing McGrath City for all of your Hyundai service needs. We respect the time you have taken to share your experience. We take your decision to allow us to service your vehicle very seriously. You're a valuable customer and we're looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

Verified Customer

Cicero, IL

2009 Hyundai Santa Fe

ReScore Review™

11/09/2016

Verified Customer

Category: Service

McGrath good service with their personnel.

My car had maintenance done on it in a timely manner and they left it sparkling clean and shining inside and outside.

Recommended

Employees worked with

Verified Customer

Cicero, IL

2009 Hyundai Santa Fe

ReScore Review™

11/09/2016

Verified Customer

Category: Service

McGrath good service with their personnel.

My car had maintenance done on it in a timely manner and they left it sparkling clean and shining inside and outside.

Recommended

Original Review

11/08/2016

Service Type: Maintenance

Category: Service

N/A

N/A

Not Recommended

ERIN L F. from McGrath City Hyundai responded on 11/09/2016 08:07 AM

Hello Valued Customer,

Thank you for choosing McGrath for your Hyundai service needs. We appreciate you taking the time to share your experience. Your decision to allow us to service your vehicle is important. Customer satisfaction is major key to McGrath's reputation. If you could please give me a call or email, at your earliest convenience. I would like to discuss why this visit wasn't a five star visit

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016
McGrath City Hyundai

Employees worked with

Verified Customer

Chicago, IL

2013 Hyundai Elantra

11/08/2016

Service Type: Maintenance

Verified Customer

Category: Service

Friendly service

Always feel welcome

Recommended

ERIN L F. from McGrath City Hyundai responded on 11/09/2016 07:50 AM

Hello Valued Customer,

Thank you for choosing McGrath City for all of your Hyundai service needs. We respect the time you have taken to share your experience. We take your decision to allow us to service your vehicle very seriously. You're a valuable customer and we're looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

JR

Juan R.

Chicago, IL

2012 Hyundai Sonata

11/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

They did everything they said needed to be done at a timely manner very respectful people

I left satisfied

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/07/2016 01:04 PM

Hello Juan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JB

JENNIFER B.

Chicago, IL

2007 Hyundai Elantra

11/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

Friendly and Caring Staff!

Just love it there

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/07/2016 01:00 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2004 Hyundai Santa Fe

11/03/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great service at Hyundai.

Quick service with a complimentary car wash!

Recommended

ERIN L F. from McGrath City Hyundai responded on 11/05/2016 09:29 AM

Hello Valued Customer,

Thank you for choosing McGrath City for all of your Hyundai service needs. We respect the time you have taken to share your experience. We take your decision to allow us to service your vehicle very seriously. You're a valuable customer and we're looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

RG

Roger G.

Elmwood Park, IL

2009 Hyundai Tucson

11/03/2016

Service Type: Maintenance

Verified Customer

Category: Service

Friendly service.

Good team of service associates.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/03/2016 12:43 PM

Hello Roger,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

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