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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

DP
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David P.
Maryland Heights, MO
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
St. Charles Hyundai has been very attentive to our needs up until this last service visit. This is why my family has bought 6 cars from this dealership
Overall, I give this dealership a good rating. This last service encounter however was very poor.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/07/2016 03:25 PM

We appologize that we could not find any further problems than the broken shifter that was replaced. When rechecked the shifter for you it was functioning normally. We very thourghoghly checked the shifter and the related systems and found no faults. If you have any trouble with the shifter please let us know. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
FE
FRANK ELLIS
Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
Friendly and no there stuff
Recommended
Brad D. from St. Charles Hyundai responded on 09/30/2016 01:43 PM

thank you for the positive 5 star review. we hope to see you soon for routine maintenance

thank you, Hyundai service

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
PW
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Patricia W.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
The service department is always fast and efficient
The service department is always fast and efficient
Recommended
Bob R. from St. Charles Hyundai responded on 09/26/2016 06:39 AM

Thank you for your continued service with us,your business is greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KH
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Kenneth H.
O Fallon, MO
2015 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Owber
Overall very poor
Not Recommended
Bob R. from St. Charles Hyundai responded on 09/12/2016 10:27 AM

Thank you for your business !it is very much appreciated ! thanks also for your time to resolve your concerns on your prior servive and please know i am here to make your service experience the best possible .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Now that's a real warranty!
Still "waiting for the other shoe to fall" - Can't believe that the entire engine & etc was completely replaced at n/c! So glad I bought a Hyundai - If it were any other car after 3 years I'm sure the end result would be much different.
I have noticed that I get a strange odor (almost asphyxiating odor) from the A/C when it's on - not sure what that is & need to have the dealer check it out.
Recommended
Bob R. from St. Charles Hyundai responded on 09/06/2016 08:32 PM

Thank you for your businees and we are very happy to exceed your expectations.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Moscow Mills, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great & Friendly
Extremely friendly and efficient, did not waste my time
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2016 06:06 AM

Thank you for the positive survey and your business is always
appreciated !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2010 Hyundai Veracruz
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car not fixed, rude dealer staff
My car was supposedly fixed, so I picked it up, but I knew something wasn't right within 5 miles. I headed back, and barely coasted up to the outer road in front of the dealer, the dashboard lit up like 4th of July, the car literally died, and I couldn't even put the gearshift into park. This was 20 feet from the dealer/service parking lot.

I walked in and the guys in the lobby said "What do you want us to do? Service department is closed." One of them looked up my car in their computer system and said "oh too bad, you're out of warranty so you can't call Hyundai roadside assistance." So I had to call AAA *again*, and when the towtruck guy showed up, he couldn't believe that the dealer wouldn't even call a towtruck at their expense since it was their fault.

The guys at St. Charles Hyundai didn't even ask if my daughter and I were okay, didn't offer to stand with us until the towtruck got there, didn't ask if my daughter wanted water or anything (it was a really hot day), just went back in their offices and ignored me.
Not Recommended
Bob R. from St. Charles Hyundai responded on 07/06/2016 02:44 PM

Nancy I am very sorry for your inconvience at that time and I was not here to help,but I am very pleased we have you back on the road safe again.Your business is very much appreciated. And thanks again for the time to resolve concern.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JW
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John W.
Saint Louis, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
St. Charles Hyundai Always Take Care Of Us!
St. Charles Hyundai always treats us great. Their service department is the best. I always ask for Bob Reck, and have been doing so for almost 10 years. We have never been disappointed. They always make sure I have a free current-year loaner car, and my cars always are returned cleaner than I brought them in! I have bought two brand new Hyundais from St. Charles Hyundai myself, and have recommended them to several friends who have also bought there. One of my wife's friends stupidly bought her Elantra from Suntrup Hyundai in St. Louis, and had an absolutely horrible experience. But we warned her!
Recommended
Bob R. from St. Charles Hyundai responded on 06/30/2016 10:40 AM

Thank you again for your business John ! very much apreciated.i am happy to have kept your vehicles serviced and safe for both you and your family for so long. see you next time !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JD
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Jedidiah D.
Saint Charles, MO
2014 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Failed to identify and fix obvious warranty issues
Car has a whining turbo due to failing seals. I was told it's normal operation sounding. Even tried to show them multiple YouTube video of similar results. Also denied to fix my peeling paint on the bumper. My car only has 23k miles so it is well within warranty. No to mention sloppy work they left various hoses and clamps undone (as another dealer pointed out)
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2016 02:46 PM

Jed,
We are very sorry that we could not get the damage to your paint covered under the vehicles warranty per Hyundai’s policy. When you brought your Genesis Coupe in for service, the turbocharger was functioning normally so there was not anything that needed to be replaced. We even contacted Hyundai's tech support to confirm this. Your car is under warranty for a great deal longer if a failure does occur we would be more than happy to facilitate any repairs needed under that warranty.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
FE
FRANK ELLIS
JC
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John C.
Saint Charles, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
The staff are pros.
Excellent.
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2016 08:54 AM

Thank you again John for your business ! look forward to helping you on your next service visit !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick response
Staff was very professional and responsive to my needs.
Recommended
Bob R. from St. Charles Hyundai responded on 06/22/2016 09:13 AM

Thank you for your business !and i apppreciate the possitive review,look forward to your next service with us ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JF
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Janice F.
Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Got the work done for me instead of passing me off and letting me leave dissatisfied (as Suntrup did).
Love this dealership! Couldn't be happier with the service!!! I only wish you were located closer to where I live but the commute and satisfaction are well worth the time!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/17/2016 05:48 AM

Thank you for the positive review! I am glad that we could get your issue resovled. If there is anyting else I can do for you please let me know.

Thanks again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
MB
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Mark B.
Saint Peters, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car repair
Take pride in fixing the problem which sometimes is very hard to do when it is a intermittent problem took a week or so but they were always keeping me up to date very nice thank you
Recommended
Bob R. from St. Charles Hyundai responded on 06/15/2016 10:39 AM

Mark thanks again for your business,and feel free to call me anytime,we appreciate it !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JS
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Jeanne S.
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Santa Fe
Keeps my Santa Fe in tip top condition
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/09/2016 05:48 AM

Thank you for the fantastic review! It's our pleasure to provide you with an enjoyable service visit.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
RS
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Rosalyn S.
O'Fallon, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+++ Service
Good service, clean dealership and everyone goes out of their way to help.
Recommended
Brad D. from St. Charles Hyundai responded on 06/08/2016 02:06 PM

thank you for the kind review! Always here to help, hope to see you soon for continued maintenance
  thanks Brad  

Employees worked with
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2014 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I have been deceived on more than one occasion; told one thing and another has happened.
1) The car is great. 2) The MPG's are overrated. 3) I should not have agreed to the lease price; I still feel I was overcharged in an underhanded way. 4) It took 24 months to get my service plan in writing. 5) I was charged for a service that I did not know was not part of my service plan. 6) I had checked with the attendant to confirm that there would be no charge for the service that day; yet, I was charged more than $50.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/03/2016 04:44 PM

We appologize for the misunderstanding regarding the coverage on your air filter. We will in the future be more clear about which services are covered by your service contracts. Let us know what we can do to make it right.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
FE
FRANK ELLIS
WD
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WILLIAM D.
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Writer seemed not to care
Service writer was just in a hurry and didn't seem like he cared about what I had to sa .
Recommended
Brad D. from St. Charles Hyundai responded on 06/03/2016 04:40 PM

THANK YOU  FOR THE BUSINESS, GLAD WE GOT TO TALK AND GET EVERYTHING SQUARED AWAY ON YOUR LAST VISIT. HOPE TO SEE YOU SOON FOR FUTURE MAINTENANCE.


THANK YOU, BRAD  

Employees worked with
FE
FRANK ELLIS
SM
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Scott M.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Plesant experience
The wait time was exactly as I was told, I left feeling good about the whole experience.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 06:58 AM

Thank you for the great review! It's our pleasure to provide you with great service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
DB
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DENNIS B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front Brakes were replace quickly and at a reasonable price
Thus far I am pleased with the work of St. Charles Hyundai on both my Tucon and my Elantra
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 07:05 AM

Thank you very much for the great review! We are pleased to provide you with great service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
DG
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Darren G.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding Service
Awesome service and knowledgable technicians
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/11/2016 09:30 AM

Darren,

Thank you for the positive feed back. If there is anything else I can do for you please let me know.


Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
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