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GARY DESROSIERS

Braman Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(981 reviews)
62

Reviews of GARY DESROSIERS

Verified Customer
Miami, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and customer service
Great service, great people
Recommended
LUIS M., service manager from Braman Hyundai responded on 10/10/2016 05:05 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
EB
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Ed B.
Coral Gables, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean,, good information
Gary Derose is excellent as a service advisor
Recommended
LUIS M., service manager from Braman Hyundai responded on 10/05/2016 05:24 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
HR
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Henry R.
Miami, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
LUIS M., service manager from Braman Hyundai responded on 10/04/2016 03:46 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
HR
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Haydee R.
Miami Shores, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
the attention you receive.
Absolutely!!
Recommended
LUIS M., service manager from Braman Hyundai responded on 10/03/2016 12:37 PM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
AC
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ALISON C.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Gary did a great job taking care of my car before and after the oil change.
Recommended
LUIS M., service manager from Braman Hyundai responded on 10/01/2016 08:11 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
North Miami Beach, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Shuttle Service
Dropped off my car at dealership, got a shuttle ride to work, car was washed and ready to go when i came back in th afternoon.
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/30/2016 05:52 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RR
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Robert R.
Miami, FL
2007 HYUNDAI TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Great customer service
I always have had a good experience at this facility.
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/30/2016 05:52 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
SS
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Sharon S.
Aventura, FL
2014 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow and inefficient service
I would not recommend anyone who needs a quick and efficient repair. I went to pick up my car today and they tried giving it to me with half of the scratches my car received from when lightning hit my car. On top of that they tried to say that it was not because of the lightning. Of course it was! I have pictures for proof. Now i have to remain without a car for another week or two. Probably two because everything seems to take way too long at this service. I'm very disappointed.
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/28/2016 09:12 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
RG
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Roman G.
Miami, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
It was quick and professional
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/28/2016 12:25 PM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
JH
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Jorge H.
Miami Beach, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excelent service clise to my house
100 points
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/26/2016 05:22 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Aventura, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
nothing
aok
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/23/2016 06:32 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
MB
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Manuel B.
Miami, FL
2013 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unsatisfactory service
I made an appointment prior to my vehicle service, but other people without appointment were helped before me because they arrived first, so the appointment system does not work. The free courtesy service given to me as a customer was not satisfactory. They took almost 4 hours to do an oil change.
Not Recommended
LUIS M., service manager from Braman Hyundai responded on 09/19/2016 06:09 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
BR
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Bernardo R.
Miami, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/17/2016 05:21 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
JB
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Johnny B.
Miami, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
good servicer
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/14/2016 04:37 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
EM
gravatar
Eric M.
Miami Beach, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast in and out 5000 mile maintenance
I had an appointment and was registered quickly. I was out in 15 minutes and returned in a few hours to pickup the car. That also took 15 minutes. One star removed for the price of oil change, tire balance/rotation and engine air filter.
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/13/2016 04:58 PM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2016
verified customerVerified Customer
Category: Service
Deserves zero stars, but there is no option for that
This dealership is not concerned about the customer experience. If they were concerned, they would have read my review and the response from the service manager would have been appropriately tailored to the problems I have had for over a year. Instead, they just prompt a generic email response as shown. Extremely disappointed, but considering their bad reputation in the business, I guess I expected too much. Pitiful. Take your business to a company that cares about their customers...this place isn't it.
Not Recommended
Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smooth sailing car service
I would recommend anyone having a Hyundai to get their car service at Braman Hyundai. I love my car and the customer service I received.
Recommended
LUIS M., service manager from Braman Hyundai responded on 09/12/2016 04:38 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2016
verified customerVerified Customer
Category: Service
Deserves zero stars, but there is no option for that
This dealership is not concerned about the customer experience. If they were concerned, they would have read my review and the response from the service manager would have been appropriately tailored to the problems I have had for over a year. Instead, they just prompt a generic email response as shown. Extremely disappointed, but considering their bad reputation in the business, I guess I expected too much. Pitiful. Take your business to a company that cares about their customers...this place isn't it.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2016
Service Type: Maintenance
Category: Service
Not good. Prepare to wait 3 hours for an oil change and bring leather cleaner to clean off stained seats from dirty pants
I had a terrible experience the first time I was here for my first oil change 7 months ago with an appointment. I decided to give it another try for my recent oil change, thinking maybe they were having a bad day the first time. Turns out, they are just horrible. Having an appointment makes no difference. My oil change took 3 hours. I will never pre-pay maintenance again. I will definitely be taking my business to another dealer. I had asked for the dealership manager to call me after the first oil change and stained seats, but they do not care, no one ever called. I will also never buy a car from this dealer again. They have a terrible reputation and now I know why and all the people that told me not to go there are saying " I told you so". So...lesson learned.
Not Recommended
LUIS M., service manager from Braman Hyundai responded on 09/12/2016 04:37 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealer!
Busy dealer but great service!
Recommended
LUIS M., service manager from Braman Hyundai responded on 08/30/2016 08:22 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Verified Customer
Miami, FL
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good!!
The service was great, the customer service too!
Recommended
LUIS M., service manager from Braman Hyundai responded on 08/26/2016 05:20 AM


Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with
GD
GARY DESROSIERS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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