GD

GARY DESROSIERS

Overall Rating

4.8

(981 reviews)

62

Reviews of GARY DESROSIERS

CG

Carmen G.

Hialeah, FL

2014 Hyundai Elantra

08/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Awesome super happy

Loved the service

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/26/2016 05:19 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

GC

Graciela C.

Miami, FL

2014 Hyundai Santa Fe S

08/21/2016

Service Type: Maintenance

Verified Customer

Category: Service

The Manager, the rest excellent

am so dissappointed took me to contact the Manager 2 days that he can take my phone call.
Graciela C.

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 08/22/2016 07:17 AM

Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs. Please let me know if the thursday appointment that I personlly set for you is still is conconvenient for you.

Thank you

Luis Matos

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

DH

Denny H.

Miami, FL

2015 Hyundai Veloster

08/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

Just the over all friendliness of the employees

Definitely will come back, ten out of ten experience.

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/22/2016 07:11 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

AP

Ariela P.

Miami, FL

2014 Hyundai Elantra

08/18/2016

Service Type: Repair

Verified Customer

Category: Service

Horrible service

They told me a certain time limit and exceeded over it, then if I didn't acknowledge the sales rep my battery change would've not been done. And they stole $20 from my car!

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 08/18/2016 02:28 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

MD

Maritza D.

Miami, FL

2015 Hyundai Sonata

08/17/2016

Service Type: Maintenance

Verified Customer

Category: Service

Staff

Yes

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/17/2016 01:36 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

EM

EZEQUIEL M.

2015 Hyundai Genesis Co

08/16/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Smooth

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/16/2016 02:20 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

North Bay Village, FL

2016 Hyundai Accent

08/15/2016

Service Type: Maintenance

Verified Customer

Category: Service

Amazing!

I had a damaged rim, and the turn over was in less then a hour. Amazing experience!

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/16/2016 06:56 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

XM

XENIA M.

2014 Hyundai Elantra Gt

08/15/2016

Service Type: Repair

Verified Customer

Category: Service

Great Service

Went in for car battery replacement, was out in less than two hours with complimentary car wash and everything.

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/15/2016 10:26 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

RC

Roshawnna C.

Miami, FL

2010 Hyundai Sonata

08/11/2016

Service Type: Maintenance

Verified Customer

Category: Service

a few employees was not friendly

I received horrible service that day

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 08/12/2016 09:15 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

IM

Indira M.

Miami, FL

2016 Hyundai Elantra

08/10/2016

Service Type: Repair

Verified Customer

Category: Service

Always great service!

Never had any issues taking my car to Braman. Service write up is quick and fast. My car is always fixed the first time around and clean when I pick up.

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/11/2016 05:02 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2013 Hyundai Elantra

08/07/2016

Service Type: Maintenance

Verified Customer

Category: Service

Poor interdepartmental communication, great front staff

The day that I had my car serviced was very busy and there was only one attendant, Gary, who handled all the Hyundai and Kia cases for that day. Gary was very patient, understanding, and attentive to the needs of the clients. There was a back up in terms of serviced cars and though my estimated that it would take 1.5 hours for my car to be serviced, it took over two hours, and Gary was not notified that my car was finished. As a result, I had to wait another hour as my car was sitting in the lot.

Gary should be commended for his work. Communication needs to improve between departments to facilitate the process.

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/08/2016 05:04 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

RA

RAY A.

2015 Hyundai Sonata

08/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

hope next time it's better

excessive wait for an oil change and fix a flat. specially when you have an appoitment. it seem the service advisor was overwhelm with the customers

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/08/2016 05:05 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Hialeah, FL

2015 Hyundai Elantra

08/05/2016

Service Type: Maintenance

Verified Customer

Category: Service

Bad experience since I got there until I left

Bad

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 08/06/2016 06:05 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

LW

Lisa W.

Miami Beach, FL

2013 Hyundai Sonata

08/04/2016

Service Type: Maintenance

Verified Customer

Category: Service

Repair caused additional damage

?

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/06/2016 06:03 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

EG

Elizabeth G.

Miami, FL

2015 Hyundai Elantra

08/02/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Thank you si much for ask your help and for always giving updates on the status of my vehicle.

Recommended

LUIS M., service manager from Braman Hyundai responded on 08/03/2016 04:31 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

KA

Kalvin A.

Miami, FL

2014 Hyundai Genesis Co

07/28/2016

Service Type: Repair

Verified Customer

Category: Service

Gary in service is the best

Received great customer service from Gary.

Recommended

LUIS M., service manager from Braman Hyundai responded on 07/29/2016 05:14 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2012 Hyundai Sonata

07/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

Customer care

Amazing and informative service advisor

Recommended

LUIS M., service manager from Braman Hyundai responded on 07/26/2016 08:22 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2013 Hyundai Sonata

07/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

Worst Customer Service

This dealer has the worst customer service; from the girls that answer the phones, that sometimes they may even hung up on you or just not care and sent you straight to someone's voicemail without listening to what you need. To the worst service advisers. Got to my appointment time to find that my assigned adviser had left to lunch. I had to wait to see who could see me, meanwhile no one asks what a customer needs help on, you can stand there for a whole hour and no one even asks if you have been helped. When the car is done they don't call you; when you call to ask for a status, the receptionist says it is ready, the adviser has no clue what is going on and what was done to the car. HORRIBLE SERVICE! I have given Braman many opportunities to see if these situations improve; however, every time it is a different horrible experience with their staff. ONLY convenience is the location, everything else is a disaster.

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 07/26/2016 07:00 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2011 Hyundai Elantra

07/25/2016

Service Type: Repair

Verified Customer

Category: Service

Dissapointing last visit

Hello I took my 2011 Hyundai Elantra in for an oil change, tire rotation and recall repairs on Tuesday,July 12, 2016. I dropped my car off in the afternoon and planned on returning the following afternoon to pick it up. On Wednesday, July 13th, at 2:30p.m. I received a call from my service representative letting me know that my car was totally ready for pick up. I arrived to Braman Miami Hyundai ( 20th st) at 5:15 p.m. to pick up my car. I was told to go the cashiers window to pay. After waiting in line for about 10 minutes I was told that my car wasn't ready, at which moment my service representative Gary was called over to figure out the issue. I was told to take a seat and that he would figure out what was going on. A few minutes later Gary thankfully returned with some paperwork as escorted me to the front of the cashier line to facilitate my payment. At that time I received my payment receipt and was instructed to take my receipt to the valet guys and they would bring my car around. I proceeded to go outside and give one of the valet guys my payment receipt and waited for my car to be brought around. After about ten minutes I went outside again to inquire what was going on. The valet guy told me that my car was not ready and that it was in the body shop. At that moment I felt confused being that my car had only had the oil changed and the tires rotated, so proceeded to go and speak to Gary once again to figure out what was going on. I waited for 15 minutes in the customer waiting area lounge. I then approached Gary once again to figure out what was going on and what was taking so long. He then went outside once again to see what was going on while I continued to wait. About 15 minutes later my car was brought around fresh from the car wash and my keys were handed over. Although I arrived to the service center at 5:15, I waited for over an hour for my car to be delivered back to my care. Upon entering my vehicle and to my dismay I realized that the sticker indicating when I should get my next oil change had not been replaced and the old sticker was still in place. At this point I parked my car near the front door of the service entrance and told Gary that I was disappointed with the customer service I'd received that day at Braman. He then proceeded to printout a new oil change indicator sticker after having someone unjam the machine. Gary was very helpful in trying to expedite the return of my vehicle, however I felt that I passed around to too many people and I didn't feel like I was a priority. Gary himself said that over an hour was a bit much to be waiting for my car. About an hour later I called the service center to ask about the reimbursement of my Lyft rides to and from the dealership while my car was being serviced. I'd previously been told by me service rep that I just needed to screen shot the receipts and they would reimburse me. Upon calling, the young girl that answered the phone told me that she wasn't sure how it worked and that if that's what the rep told me then that's what I should do. I then asked her if she could find out due to the fact that she simply wasn't sure and she said " well I'm pretty sure that if that's what the rep told you to do then that's probably the way to get reimbursed." She then asked me the name of my rep and gave me his email address based on the usual format of the Braman emails ( garyd@bramanmiami.com). I sent an email on 7/13/2016 and have yet to hear back.

My boyfriend and I have been bringing our cars to Braman for the past six years combined ( my boyfriend four and two for me) and we have never had a problem. In fact, Diana has always been our representative and has given us 5 star service each and every single time we have ever stepped foot in there, even during business rush hours where she was swamped and dealing with several different customers. I was disappointed this time around, and hope not be disappointed next time.

Not Recommended

LUIS M., service manager from Braman Hyundai responded on 07/25/2016 02:55 PM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

AR

Angela R.

Miami, FL

2016 Hyundai Veloster

07/24/2016

Service Type: Repair

Verified Customer

Category: Service

Great service

Handled my issue with care. Explained the problem and offered a solution. Kept me updated through out the process.

Recommended

LUIS M., service manager from Braman Hyundai responded on 07/25/2016 05:45 AM

Thank you for servicing your vehicle with BRAMAN Hyundai.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

Employees worked with

GARY DESROSIERS

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