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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

RN
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Rosemary N.
Corinth, TX
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
satisfied customer
Went in thinking I needed more maintenance work than I did. The service rep helped me work out what I really needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/09/2016 05:53 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Family Owned
Always excellent service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/29/2016 05:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Shady Shores, TX
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
efficient & friendly
efficient & friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/28/2016 05:17 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CH
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Colleen H.
Little Elm, TX
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Honesty
I trust this dealer their ethics are A plus
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/27/2016 05:24 AM

Thank You, very kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
NW
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Naomi W.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Price to replace an air filter was ridiculous
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/22/2016 01:10 PM

Thank you for the great survey and i will look into the parts pricing.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
PR
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Paul R.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Excellent Service
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/16/2016 05:42 AM

Thank You Paul

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TG
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Teresa G.
Flower Mound, TX
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy With Eckert's Service Department
Very friendly and knowledgeable employees.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2016 08:03 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
DB
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David B.
Denton, TX
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Always Pleasant and professional. Then going to them for service for 10 years and never disappointed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2016 04:37 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RC
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Rebecca C.
Denton, TX
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service. Usually spot on.
Took car in for an oil change and to check my sun roof. I had hail damage and had taken my car to a paint less dent repair shop. Severe wind noise so I took car back to the paint less dent repai to adjust. I still didn't think the roof was put back correctly so I asked the Hyundai dept to check out the sun roof. They said it was in the proper position. Long story short I ended up having to take the car to a body shop to get the sun roof adjusted. Turned out the headliner wasn't put back correctly. This was not a Hyundai service dept issue, but I expect a lot from them, and usually they out perform my expectations. For this reason I gave them 4 stars instead of the normal 5 stars they usually get.
Would recommend Eckert service dept for anything else. I will be going back for car service and maintenance.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2016 05:00 AM

Thank You Ms. Cantrell, i apologize that we had let you down. I look forward to working with you again as well, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Argyle, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They treat you the correct way, everytime we walk into the dealership. Model store, you should provide more new points to this dealer (ECKERT).
The TEAM at ECKERT always provides top notch care. You are part of their family and it shows. This is a model store. They deserve more points in the future from Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 07:51 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Highland Village, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Fast Service!
They got me in right away, when I discovered I had a nail in my tire. Unfortunately, it could not be patched, and I had to buy a new tire. But, the size tire I needed was in stock and they were able to fix the tire FAST-FAST-FAST!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 07:11 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TW
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Thomas W.
Valley View, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change 2016 Veloster
Fast friendly service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/31/2016 05:29 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
JP
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Jennifer P.
Addison, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick
Great job again
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2016 05:00 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GT
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Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2016
verified customerVerified Customer
Category: Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommended
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GT
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Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2016
verified customerVerified Customer
Category: Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2016
Service Type: Maintenance
Category: Service
Not very happy this time
I went to have a tire rotation and oil change and the vehicle got worse! I'd like them to fix the problems.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/17/2016 03:12 PM

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2016 07:42 AM

Thank you for allowing us the opportunity.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
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Darrel M.
Denton, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealer
I always have great service when I visit this dealer
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/17/2016 01:00 PM

Thank you


Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MW
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Melissa W.
Little Elm, TX
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love, As Always
This service was excellent. From being greeted to getting my car back like 30min later, awesome!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2016 07:53 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
IM
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Irvin M.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Easy to drop off and pick up on my time schedule. Great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2016 07:52 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JP
gravatar
Jerryjoan P.
Roanoke, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff!
Very helpful and out of their way for me!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2016 08:33 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SA
gravatar
SUZANNE A.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personnel and cleanliness of the dealership.
As I live in Dallas proper, it's quite a trip for me to come to Eckert Hyundai, all the way to Denton, to get my new Santa Fe Turbo serviced. I like your personnel and the cleanliness of your dealership.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2016 06:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
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