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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
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JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

JA
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Joy A.
Carrollton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough and Thoughtful
We purchased our car at Eckert and have taken it there for all of our service needs. They are always polite, professional and do a great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/18/2017 09:18 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Carrollton, TX
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What more can you ask for?
Timely, Good Quality, Fair Price - can't ask for much more that that!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/11/2017 02:09 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BR
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Barbara R.
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/11/2017 09:36 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
PC
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Patricia C.
Denton, TX
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert hyundai service review
Comfortable waiting room, friendly employees, excellent service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/11/2017 05:37 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
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Diana M.
Corinth, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service-routine maintenance
friendly, fast service group.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/09/2017 01:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always friendly
Great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/04/2017 05:20 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Corinth, TX
2010 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't come here
Took 2 hours for an oil change. Hyundai in general is a garbage company. DON'T BUY HYUNDAI.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2017 07:26 PM

Mr.Alexander  Wagner, 

I don't know  what happened on your visit sir.
Please feel free to call me.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/03/2017 05:40 AM

Mr. Alexander Wagner,

I have pulled your invoice sir and yes i would agree a oil change taking 2 hours would be long. You also requested us to rotate your tires and balance then as well and to perform a multipoint on your vehicle. These additional services take more time sir.

If you no longer wish to come here we understand

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
EF
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Edward F.
Denton, TX
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People outstanding
People were great. Pricing was insane. That was likely not a local decision.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/27/2016 07:02 AM

Thank you sir,

Yes, we have a labor time guide we are to follow.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
SE
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Stanley E.
Denton, TX
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
very friendly and great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/21/2016 10:01 AM

Thank You


Don Wheeler
Fixed Operation Manager
940-243-6208

Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JW
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Juliann W.
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service!
The staff was extremely friendly and took extra care to tell me everything going on with my car. They were very supportive in finding the best solutions for me and my car
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/20/2016 05:39 AM

Amazing customer, Thank you, have a great Christmas and Happy New Year!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
LL
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Lori L.
Denton, TX
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department Team
knowledgeable staff, price and convenience
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2016 12:59 PM

Thanks Lori

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RT
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Rodney T.
Keller, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
This company clearly cares about the customer and their car.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2016 08:31 AM

Mr. Torrence,

 Thank you for the kind words. Happy holidays to you and your family.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Keller, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
X
Y
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/09/2016 04:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Regular service is done timely and efficiently
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/07/2016 12:44 PM

Thank you Mr. Lyons

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TC
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Terri C.
Haslet, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Uncomplicated, and friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/26/2016 06:59 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
TH
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Terry H.
Argyle, TX
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
timely, attentive, and reasonably priced
36000 mile check up... not pressured into services. I only drive about 9000 miles a year, so some services were not needed at this time. even though recommended on the maintenance schedule. Comfortable waiting area and quick turnaround
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2016 07:13 AM

Mr. Haefele,

 I apologize, we wash and vacuum vehicles upon request, you may certainty come by and get that done. The reason is most of our customers are so busy they don't want to spend the extra time. We hand wash and vacuum takes around 30 additional minutes. We need to do a better job of informing customers, again i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
MM
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Marti M.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keeps my Hyundai in sound working order.
Friendly staff and they keep my Hyundai in running well!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/15/2016 07:18 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
HH
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Howard H.
Lake Dallas, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Reviewed
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/11/2016 10:34 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Roanoke, TX
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2016
verified customerVerified Customer
Category: Service
Fixed
The people at Eckert service were really great. Replaced the hub and bearings and everything under warranty. The Hyundai warranty is amazing. I wish they had better tires to purchase but I had to go with the "factory" ones. Only good 30k and they don't offer an insurance like Discount & NTB. Still, got me back on the road and we're very nice. Also didn't have a loaner car available but that's understandable b/c I didn't have an appointment and there was no way they could have foreseen me coming.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/07/2016
Service Type: Repair
Category: Service
Ugh - have to take it back.. again
The dealership service department just replaced the front right wheel bearings. A week later NTB is saying that the whole hub assembly needs to be replaced and whatever the dealership did basically broke it. Nice. And the other Hyundai dealership on 820 is booked past New Years so I have to go back to Denton.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/08/2016 07:01 AM

Ms. Lippe, (Paula)

 Please bring your vehicle back, i don't know what concerns you had, however if your experiencing an issue with your vehicle and we just worked on it , please bring it in so it can be corrected. The hub is a fixed piece of metal, i will be more than happy to show you what happened and if we (my technicians damaged something) i will fix it.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/10/2016 08:35 AM

Thank You Paula

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Would recommend to everyone
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/07/2016 04:53 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
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