JC

JAIME CHEVEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Verified Customer
Flower Mound, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Decent Service
Service was fine but they put a chrome sticker on my vehicle without my permission.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2017 03:34 PM

Thresa,
  If you would like us to remove it I will be more than happy to.
I am unaware of anyone doing this and they will be terminated upon doing so I do not disagree with you. Please come by I will personally remove it.


Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Decatur, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff were professional.
Service staff were professional. Surrounding construction was a hassle. Seating area was uncomfortable and TV was annoying with daytime talk.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/16/2017 09:36 AM

i am sorry about the tv, we usually have it on tbs, however the remote is in the lounge for the customers to change it at will. I will look into seeing if we can lock some of those channels.

Don Wheeler

Fixed Operation Manager
940-243-6208

MM
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Michael M.
Lewisville, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good dealer service reps.
Wait time longer then expected. Might have been they over booked this day and time.
Would be nice if they updated their broken furniture in the waiting room. Also if they had up to date reading material and the daily news paper to help pass the time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/20/2017 05:27 AM

I am sorry sir, i will address those issues.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DG
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Don G.
Keller, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Replace steering coupling
The service done did solve the steering clunking problem but in do doing my steering wheel is now off center when i am running straight ahead.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:54 PM

Thank you, for the great survey, the vehicle may need an alignment now that everything is new in steering now, if it was aligned somewhere previously.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Lewisville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Need a Loaner Car
Overall pleasant Employees but for over three hours wait, a loaner car should be available or a more comfortable waiting area with more work space opportunities.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/19/2019 01:22 PM

Thank you we are adding vehicles.

Don Wheeler
Fixed Operation Manager
940-243-6208

LA
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Leonard A.
Haltom City, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Made Appt for Major Service, apparently an Engine Air Filter and Cabin Air Filter needed replacement, was NOT done.
Got a snail mail card saying my vehicle needed an Engine Air Filter and a Cabin Air Filter within a day of my service appointment. WHY WAS THIS NOT DONE AT MY SERVICE APPT?
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:28 AM

Mr. Asbury, 

 I apologize for the confusion, the manufacture sets things by time and miles, We actually look at said parts and replace them if needed. There is no way to know a filter is dirty without seeing it and on your report they are both good. That is why we didn't replace something you didn't need sir.

Don Wheeler
Fixed Operation Manager
940-243-6208

RC
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Robert C.
Flower Mound, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Basic services
Quick service. Nice incentive plan (free oil change after 5 qualifying visits).
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 04:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Flower Mound, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good communication from
Service advisor
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2018 08:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Roanoke, TX
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
None
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2018 05:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

KR
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Kim R.
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly
Fast and friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2018 12:05 AM

I am sorry we missed that as well, it will be addressed. Thank you for the great survey 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Like making appointment
Like making appointment
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/13/2018 07:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Gainesville, TX
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional and fast service !
Timely , professional and speedy !
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/23/2017 12:55 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

SG
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Stephan G.
Richardson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly service. Jimmy is especially responsive.
Again, I do need to apologize to Billy as he was the recipient of my frustration venting with the starting problem.
He took it in stride though, and appreciated that.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/22/2017 03:46 PM

Thank you,

Please come by so we can look at the light sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CG
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Charise G.
Aubrey, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place but keep me updated next time
Jimmy is a great service associate. Always friendly and a smile.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2017 02:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2017 02:57 PM

i will check into the communication issue.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always, fantastic service.
The guys in the garage are welcoming and engaging. Never a problem with a person or the end result, I just don't think that when I am the first car in the shop at 7am that it should take nearly 2 hours to do a safety inspection and replace 2 tires.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/26/2017 11:39 AM

I understand Mr. Overlander, I will address your concerns at our weekly meeting.

Don Wheeler
Fixed Operation Manager
940-243-6208

JD
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Jarrett D.
Lewisville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Work completed in timely manner
Great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/12/2017 01:17 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Gainesville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car repair
Good friendly service but one of my problems came back.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2017 04:02 PM

I am sorry please call so we can look at it.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

NM
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and timely service
My recent visit for a service was done in a timely manner. I was in and out in a short period of time. I'm just a little bit disappointed that my car wasn't washed after it was serviced. Every Hyundai service center I have visited always washed my car after it was serviced. Other than that, I'm happy with the timely and profesional service that I received from Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2017 06:01 AM

Thank you

To your point, we do wash cars upon your request.

please on your next visit just let the advisor know and we will make it happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CC
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Charles C.
Coppell, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/18/2017 06:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MS
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Mary S.
Highland Village, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My long-term good relationship built on excellent service.
Excllent work, but this visit involved a longer than usual wait time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/08/2017 08:56 AM

Thank you Mary

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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