Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

NB
gravatar
Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Prompt, curtious,friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/19/2019 12:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
LC
gravatar
Laurie C.
Oak Point, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Genuinely cared of my issue
This was a defect of the 2016 Tucson, I had brought it in 3 times & it couldn’t be corrected, so Hyundai put a new transmission in, so far so good.
Thank you Eckert Hyundai!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2019 02:55 PM

Thank you for your patience through this issue, so happy it is resolved.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DZ
gravatar
Daniel Z.
Aubrey, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Change
Fantastic service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/06/2019 06:40 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DM
gravatar
Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The service is great, I just hated to see Jimmy leave.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/11/2019 08:42 AM

Thank you for the great survey sir.

We as well arent happy Jimmy left as well

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DO
gravatar
Dee O.
Justin, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy
No real wait - was easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:43 PM

Thank you so much for the business and the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CB
gravatar
Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Job and Super Fast!
Came in for my normal oil change for both of our cars. Super fast! 9am appointment on a Saturday and I was there maybe 30 mins at most. Great job again everyone...keep it up!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:42 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CD
gravatar
Celiza D.
Arlington, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Exemplary and Honest Service at Eckert Hyundai
Even though I live now in Trophy Club, which is over 20 miles away from Eckert Hyundai, I always come back to this dealership for major services and maintenance. Sometimes I called the service department and they offered me expert advice at no cost via the phone. For example, I had my car's battery changed in Walmart, but somehow the wire became loose. My car would not start and when I opened the hood and slammed it closed, my car would start again. I told the Eckert service staff the symptom and he told me to go back to Walmart and tell them to tighten the wire. Walmart tightened the wire for free and my car started without issues since then. This kind of support from Eckert made me and my family one of the long lasting customers of Eckert and Hyundai in general. Eckert is the best dealership for Hundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:08 AM

Thank you very much for the oustand review, i will pass this along to my staff.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
They always do a great job
See title
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2019 02:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
TL
gravatar
Tommy L.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Feedback
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:24 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Service
Fast and reliable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NM
gravatar
Nelson M.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Eckert Hyundai always does a great service on my 2013 Hyundai Sonata. I haven't had any issues with them in the two years I have been servicing my sonata there.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2019 06:50 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
PB
gravatar
Pablo B.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
Excellent costumer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 11:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
RC
gravatar
Rebecca C.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Eckert Hyundai always goes above and beyond to resolve issues with your cat. Always satisfied with the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 05:17 AM

Thank you Ms. Cantrell

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
OM
gravatar
Omar M.
Aubrey, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
Can't say enough about how happy I was with the level of professionalism and friendly hospitality I experienced from the time I was greeted to the moment I left.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/24/2019 09:36 AM

Thank you for the great survey Omar

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DG
gravatar
Don G.
Keller, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Replace steering coupling
The service done did solve the steering clunking problem but in do doing my steering wheel is now off center when i am running straight ahead.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:54 PM

Thank you, for the great survey, the vehicle may need an alignment now that everything is new in steering now, if it was aligned somewhere previously.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
MB
gravatar
Matthew B.
Corinth, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership all round
Great sales and service teams
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:52 PM

Thank you Matt

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
HH
gravatar
Howard H.
Lake Dallas, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Service is expert. People are friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DK
gravatar
Dale K.
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change & Check Engine Light
I have had an ongoing check engine light on and hope that this service check resolves it finally. With that being said, i would like to say thanks to Jack back in the Service Dept. He did a great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/27/2019 08:50 AM

Thank you dale

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service for a recall
I took my Santa Fe Sport in for a recall & also to have the tires rotated. They finished everything in less than an hour. They were so fast & the employees were very friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2019 05:55 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Flower Mound, TX
2019 Hyundai Santa Fe Xl
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually fast and convenient
Most visits are timely. Staff is friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2019 09:43 AM

Paul,

  I apologize, it is never our intent to make errors and we should have let you know how long the visit would take. you next visit is on us, i will make a note now. I do appreciate your feed back, without knowing whats wrong, its hard to fix things. thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.