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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
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JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

DO
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Dee O.
Justin, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy
No real wait - was easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:43 PM

Thank you so much for the business and the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job and Super Fast!
Came in for my normal oil change for both of our cars. Super fast! 9am appointment on a Saturday and I was there maybe 30 mins at most. Great job again everyone...keep it up!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:42 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CD
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Celiza D.
Arlington, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Exemplary and Honest Service at Eckert Hyundai
Even though I live now in Trophy Club, which is over 20 miles away from Eckert Hyundai, I always come back to this dealership for major services and maintenance. Sometimes I called the service department and they offered me expert advice at no cost via the phone. For example, I had my car's battery changed in Walmart, but somehow the wire became loose. My car would not start and when I opened the hood and slammed it closed, my car would start again. I told the Eckert service staff the symptom and he told me to go back to Walmart and tell them to tighten the wire. Walmart tightened the wire for free and my car started without issues since then. This kind of support from Eckert made me and my family one of the long lasting customers of Eckert and Hyundai in general. Eckert is the best dealership for Hundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:08 AM

Thank you very much for the oustand review, i will pass this along to my staff.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They always do a great job
See title
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2019 02:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
TL
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Tommy L.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feedback
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:24 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service
Fast and reliable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NM
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Nelson M.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Eckert Hyundai always does a great service on my 2013 Hyundai Sonata. I haven't had any issues with them in the two years I have been servicing my sonata there.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2019 06:50 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
PB
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Pablo B.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Excellent costumer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 11:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
RC
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Rebecca C.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Eckert Hyundai always goes above and beyond to resolve issues with your cat. Always satisfied with the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 05:17 AM

Thank you Ms. Cantrell

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
OM
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Omar M.
Aubrey, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Can't say enough about how happy I was with the level of professionalism and friendly hospitality I experienced from the time I was greeted to the moment I left.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/24/2019 09:36 AM

Thank you for the great survey Omar

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
MB
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Matthew B.
Corinth, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership all round
Great sales and service teams
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:52 PM

Thank you Matt

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
HH
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Howard H.
Lake Dallas, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Service is expert. People are friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DK
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Dale K.
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change & Check Engine Light
I have had an ongoing check engine light on and hope that this service check resolves it finally. With that being said, i would like to say thanks to Jack back in the Service Dept. He did a great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/27/2019 08:50 AM

Thank you dale

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service for a recall
I took my Santa Fe Sport in for a recall & also to have the tires rotated. They finished everything in less than an hour. They were so fast & the employees were very friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2019 05:55 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RG
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Robert G.
Argyle, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
the work was done correctly the first time, no issues, whatsoever.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2019 01:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GM
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Greg M.
Lewisville, TX
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change tire rotation
Done in a timely manner and very little upsell
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:29 AM

Thank you Mr. Mason

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
MS
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Mary S.
Argyle, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest, reliable, friendly service.. Go out of their way to make sure your safety and satisfaction are met.
The engine had to be replaced in our 2011 Sonata and Eckert Hyundai did all of the leg work in dealing with Hyundai for the warranty replacement. We didn't have to do a thing. They also provided a loaner car while waiting for the engine and installment. We couldn't have been treated better. Much thanks to Jake and the entire Eckert staff and Hyundai motors for taking care of not only our vehicle but us as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 12:51 PM

Thank you so much Ms Stein.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest routine maintenance appointment
As always, things were done well and efficiently.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:06 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SG
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Stella G.
Lewisville, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai Listens
I brought our 2018 Sonata Sport + in because there was wind noise coming from the front passenger door. They took it out for a drive but said they didn't hear anything and that some wind noise is normal. We countered that if it was normal then we would hear it in all the doors and not just one door. We also pointed out that the technician that took it out was sitting in the driver seat and not the passenger seat. So they agreed to let my husband drive and have the technician go as the passenger in the front seat. He agreed he did hear air noise not coming from the driver door. He spoke to the manager and they agreed to get the seal replaced in that door. I was a passenger in the Sonata the other day and the cabin was quieter than it had been before the new seal. So glad Eckert listened and got the new seal ordered and installed for us. They are always friendly, professional and courteous. I also want to note that when we started looking into a Hyundai purchase we did come here and I never felt like I was being pressured into buying the vehicle. If anything they were good about answering our questions about Hyundai( was a Ford customer since 1986), the different options, what came standard(which was the selling point). I even wrote a review that day after test driving a Sonata and told our friends about Eckert Hyundai. We will definitely be returning here for Services for our Sonata.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/09/2019 05:44 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TH
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Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Good people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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