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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
JB

JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

Verified Customer
Irvine, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional services
I fully satisfied their service.
Employees worked with
JB
JHORDAN B BORLA
LG
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Leticia G.
Walnut, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Staff
Friendly person that helped me as I had this visit. Checked on me while I was waiting which was the first. Pleasant and courteous service rep. (Jordan), that’s not how you spell it, but it’s Jordan.
Employees worked with
JB
JHORDAN B BORLA
TC
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Taeho C.
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was really nice
The workers were nice, gave my vehicle back to me within the promised time.
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Corona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service team
Jordan is very helpful and polite thanks
Employees worked with
JB
JHORDAN B BORLA
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
As usually my visit was great
Employees worked with
JB
JHORDAN B BORLA
HC
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Hye-Yong C.
Cerritos, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service and great people
Thank younfor wonderful service and sales experience!!
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021 09:19 AM

Dear customer,
  Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
DT
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Diana T.
Walnut, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Friendly & quick service from all parties involved for a recall.
Employees worked with
JB
JHORDAN B BORLA
ES
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Elizabeth S.
Covina, CA
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
Service Type: Maintenance
10
Category: Service
Excellent
I’m satisfied with the service.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2021 08:18 AM

Thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
CA
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Cruz A.
Bell Gardens, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Service
Jhordan was the best service he told me my car would take 2hrs 30m due to a recall definitely got out less than 1hr impressive
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:37 AM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
My rep was very polite and explained the process greatly. Received vehicle back same day and quick.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:37 AM

When our customers leave here happy, that makes us happy.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
IS
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Imelda S.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great Service!
Great service from Jhordan. He provided excellent service for my car diagnose.
I've appreciated your good work!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
Verified Customer
San Dimas, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service, very professional
Very accommodating, great personal talking one on one. Quick to return calls.
Employees worked with
JB
JHORDAN B BORLA
MW
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Mila W.
Brea, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Highly recommnended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Baldwin Park, CA
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Air conditioning
The service dept needs to straightforward with what is wrong with any car issue
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 10:05 AM

Dear customer,
  Thank you for your input.  Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
AM
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Alexander M.
West Covina, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Welcome
Jordan in the Service Department was very friendly, knowledgeable, and amazing listener. He had excellent customer service.
Employees worked with
JB
JHORDAN B BORLA
AS
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Ashley S.
Whittier, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a wonderful experience
I wouldn’t take my vehicle anywhere else. Thank you Puente Hills Hyundai!
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick and Reliable
I took my car in on a Saturday morning and it was incredibly busy. I left my car there and it was ready within 2 hours. They are fast and have great customer service!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021 12:35 PM

Dear customer,

  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Repair
9
Category: Service
Recall Fix
Took vehicle in for recall repair, the next day the engine light came on, the fix was expedited and my car was ready within 2 hrs
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:20 AM

  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JR
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Jesus R.
Pasadena, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I was in and out within 90 min.
I needed a quick oil change and a quick inspection before a long weekend drive. I was able to drive in, get needed services and be on my way without any surprises. Thank you!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:23 AM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021 12:35 PM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
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