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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

EZ
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ELIZABETH Z.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I scheduled a interior and exterior detailing as well as a oil change and I was highly satisfied from booking the appointment to checking in and even got my car back in less time than expected which was even better
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/18/2017 08:40 PM

Hi Elizabeth,
Thank you for taking the time to complete our service survey and the 5 Star score.
We truely appreciate you loyality to our dealership and look forward to serving you

Employees worked with
JE
JAVER ESQUIVEL
JR
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Jeannette R.
Whittier, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is always great
I've always received great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/18/2017 07:41 AM

Hi Jeannette,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Brea, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer service!
The Service provider took the time to explain what was needed on my car, check for recalls and recommended service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/17/2017 07:30 PM

Hi,
Thank you for taking the time to complete our survey and posted at Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Javer and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
KD
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Kristen D.
Arcadia, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Javier did a great job getting my car in and done in time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/17/2017 08:25 AM

Hi Kristen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
GL
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Gustavo L.
Pico Rivera, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
90k service
Javer as always delivered on the promised completion time and car is driving excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/16/2017 12:02 PM

Hi Gustavo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
FC
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Frances C.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service person did thing in a very professional way.
Every thing was done in a very effection way.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/14/2017 07:41 AM

Hi France,
 will pass on the kind words to our staff.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
SY
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Susie Y.
Walnut, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always reliable
Fast and friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/13/2017 04:05 PM

Hi Susie,
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional
Very professional service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/13/2017 10:24 AM

Hi Teresa,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yes
Good shit
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/12/2017 10:19 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
SL
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Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/12/2017 10:10 AM

Hi Sylvia,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
LL
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Lai L.
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent service as always.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/11/2017 06:53 PM

Hi Lai,
Thank you for your survey and 5 Star score . We appreciate your loyality to our dealership.

Employees worked with
JE
JAVER ESQUIVEL
JC
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John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Thanks!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/07/2017 02:01 PM

Hi John,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, terrible phone etiquette
Great service and very friendly customer service. Very dificult to get them on the phone, called multiple times and left messages which never were returned.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/07/2017 07:45 AM

Hi,
Thank you for taking the time to complete our service survey and the 5 Star score.
We truely appreciate you loyality to our dealership and look forward to serving you

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
DG
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Daniel G.
Chino, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE PEOPLE(JAVER ESQUIVEL)
YES
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/06/2017 01:28 PM

Hi Daniel,
Thank you for your 5 stars rating despite of issues here.
I really appreciate business and i will reflcet your comment in our service department to improve our service.
Thank you again,

Employees worked with
JE
JAVER ESQUIVEL
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It starts with the very friendly customer service.
Customer service awesome. Care of my vehicle excellent. Thank you!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2017 06:30 PM

Hi Donna,
Thank you for taking the time to complete our service survey and the 5 Star score.
We truely appreciate you loyality to our dealership and look forward to serving you

Employees worked with
JE
JAVER ESQUIVEL
ED
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Ernesto D.
West Covina, CA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
overall rating for Javer Escovar is a super 10
a deffinet 10 rating on service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2017 01:51 PM

Hi Ernesto,
I will pass on the kind words to all our staff.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
AS
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Albert S.
San Dimas, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A very satisfied customer
PH Hyundai employees are always friendly and helpful. I especially like PH Hyundai because of their deals on the parts, replacements and scheduled maintenance. They help me maintain my car in good condition at minimal cost.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2017 01:42 PM

Hi Albert,
Thank you so much for your 5 Star survey and your comments . We appreciate you allowingus to service your car and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
EO
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Enrique O.
La Habra, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Javier helped us out and he acknowledged our maintenance of the car in which we didn't know.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2017 12:03 PM

Hi Enrique,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MD
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Marianne D.
Walnut, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, comfortable and fast!
I actually enjoy getting my 20176 Santa Fe serviced. I have been a Puente Hills customer since 2011 I have purchased 3 Santa Fe's and believe my next car will be...can you guess? Hyundai Santa Fe!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/30/2017 05:46 PM

Hi Marianne,
Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
MS
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Melissa S.
Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great in and out service
They did my oil
Change and even rotated my tires, which apparently isn't included with oil change. Customer service was awesome and worth the drive since I have one closer but this one is much faster and more organized. They even washed my car!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/30/2017 11:37 AM

Hi Melissa,
Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
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