Business Solutions
SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

ST
gravatar
Shannon T.
Bay Shore, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Tim the service manager
Shannon t
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 07/22/2017 03:55 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
JB
gravatar
Jose B.
Brentwood, NY
2014 Hyundai Elantra Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor Service
I was the first in but came out with my car making a rattling sound.Then they tried to make me feel like I was crazy.but car is very quiet..Everytime I pressed on my gas it made a loud sound.At the end the tech drove my car so he can hear what I heard.They left a tube something to do with the gas loose.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 04/12/2017 04:24 AM

IM SORRY THIS EXPERIENCE WAS POOR. WE STRIVE FOR 5 STARS. IF THERES ANYTHING IN THE FUTURE I CAN HELP WITH PLEASE REACH OUT

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Islip, NY
2010 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/10/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Over sale
Everytime you go for a routine maintenance for your car, they try to push you to change or fix a car part. Since I'm not a professional mechanic, I rely on the service advisor for his experience. I don't have thousands of dollars to spend on my car on every visit. I went to my local mechanic and they said my car is fine and I don't have to change anything on my car. That's the reason I don't like to go to your service repair shop.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 03/10/2017 04:23 AM

MR KUPER , IM SORRY YOU FEEL UPSET WITH THE WAY WE HANDLE THINGS HERE. MY SERVICE TECHNICIANS ARE TRAINED FREQUENTLY AND WILL ADVISE YOU WHEN SOMETHING IS NEEDED ON YOUR CAR.

Employees worked with
JG
JOHN J GROSSO
JK
gravatar
Janet K.
West Islip, NY
2012 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service at West Islip Hyundai dealership
I am happy with the overall service at this Hyundai Service Center. John Grasso was very helpful and courteous.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 03/01/2017 04:06 AM

JANET IM SORRY THE SERVICE TOOK LONG. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE REVIEW SURVEY AS IT MEANS SO MUCH TO ME

Employees worked with
JG
JOHN J GROSSO
BW
gravatar
Bronwyn W.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
My time is not important obviously
Hate Hyundai
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 01/23/2017 06:35 AM

Ms, Weeks, Atlantic Hyundai would like to apologize for the inconvenience you experienced during your last service visit. Intermittent problem are extremely difficult to isolate, we are currently confirming a repair on your car and will continue to monitor weather it is corrected.

Employees worked with
JG
JOHN J GROSSO
PD
gravatar
Patricia D.
Kings Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
verified customer Verified Customer
Category: Service
Manager friendly and knowlegeable comfortable waiting room
Car runs real good now
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2017
Service Type: Repair
Category: Service
Waiting area is comfortable
Managers r friendly but vehicle svc questionable
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:47 AM

PATRICIA, IM SORRY TO HEAR ABOUT THE WATER LEAK. PLEASE REACH OUT AT YOUR EARLIEST CONVIENCE SO I CAN SCHEDULE THE REPAIR TO BE COMPLETED

Employees worked with
JG
JOHN J GROSSO
AN
gravatar
Andrea N.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor service
Car took 4 hours for a routine oil change, asked service consultant and when I scheduled the appointment to please have them look at my super fluid dispenser since it wasn't dispensing even when full. I picked my car up after being there for 4 hours and checked the wipers, it wasn't addressed. When I asked the service consultant he provided no assistance and just pushed me off to another consultant (to the one I originally told about the wipers) they mentioned dropping the car AGAIN and that they don't do loaner vehicles .. nothing but disappointment every time I use this service center. I leased 2 cars from this location but I am always left unhappy after using the service
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/06/2017 09:40 AM

I APPRECIATE THE SURVEY AND SORRY YOU HAD A BAD EXPERIENCE. IF THERES ANYTHING I CAN DO IN THE FURTURE, PLEASE REACH OUT

TIMOTHY T. from Atlantic Hyundai responded on 01/10/2017 08:23 AM

Andrea, thank you for taking the time to speak to me today, hope I was able to share with you the issues that might have impacted the visit and the follow up for our service staff. Please feel free to contact me for any future service visits you may need.

Employees worked with
JG
JOHN J GROSSO
VZ
gravatar
Valetine Z.
Westhampton, NY
2012 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dealer is great because of it's people. The problem is that corporate refused to fix my GPS.
The problem is not the dealer. It is Hyundai Corporate that would not approve fixing my GPS.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 01/03/2017 11:12 AM

Mr, Zammit thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future concerns. We have sent the issue of not to participate with the upgrade to navigation to HMA for further evaluation.

Employees worked with
JG
JOHN J GROSSO
PK
gravatar
Peter K.
Deer Park, NY
2008 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall undercoating
Had 1030 appt. It took hours for the car to be
Serviced
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 12/27/2016 12:32 PM

PETER, IM SORRY YOU FEEL YOU WERE HERE TO LONG. WE ALWAYS TRY TO COMPLETE EVERYONES CAR IN A TIMELY MATTER. THE ALARM HELD US UP ALITTLE BIT AND IM SORRY. PLEASE AACEPT MY APOLOGY.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bayport, NY
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
not happy with how the car looked
My car was returned dirty inside!
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 12/19/2016 04:19 AM

PATRICIA, IM SORRY THE CAR WAS RETURED TO YOU IN THIS SHAPE. I WILL BE SURE TO CORRECT THIS MOVING FORWARD. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE DONT HESITATE TO REACH OUT TO ME WITH ANY CONCERNS .

Employees worked with
JG
JOHN J GROSSO
GD
gravatar
Grant D.
Islip, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Shiny New Name, Same Mediocre Performance
I have a 2015 Hyundai Genesis. Every time I bring my car in for routine maintenance, like an oil change, there is an issue. Today I sat in a line of cars, at 930 AM on a Saturday, for fifteen minutes before I was able to pull my car into a lane to be checked in for service. At check-in they couldn't find my appointment on their check-in sheet and the tech insinuated that I had made a mistake or that I didn't actually have an appointment. Once I went in to see the service consultant I was directed to an empty desk and I was told to wait for John Grosso. John was nowhere to be found initially but showed up after less than five minutes when he told me, "I'll be right with you buddy." Then he disappeared again. Another service consultant saw that I was growing frustrated and called me over to let me sign off on the authorization to change my oil. This is a small hiccup, but the last time I dropped my car off for an oil change, they kept my car for 2 days before I could get it back. I have owned many different car brands as I tend to lease for 2 or 3 years at a time. I've owned Acura, BMW, Ford, Honda, Lexus and Toyota and I've always had my car serviced at the dealership. I've never before experienced the lack of courtesy, respect and common sense like I've encountered at Atlantic Hyundai. I feel I was more valued as a customer when I had a $20k Civic than I am now that I have a $50k Genesis. Hyundai should really do something about the service at this dealership if they expect to have success going forward with their Genesis brand and the new G80 and G90.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/21/2016 05:34 AM

Mr, Davis thank you for your feedback on your recent service visit, we would like to apologize for the inconvenience you experienced during your service visit. We are currently making changes to the process of our Genesis Experience and your feedback has helped us make improvement to help you and all of the Genesis Customer's. Please continue to work with our Genesis team for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
WR
gravatar
Wayne R.
Center Moriches, NY
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Stuck with them
You have to stay after them to get what they say you are going to receive as a customer.
Not Recommended
John G. from Atlantic Hyundai responded on 11/23/2016 04:05 AM

WAYNE, THANK YOU FOR THE REVIEW. WE STRIVE FOR 5 STARS.
SORRY WE FELL SHORT. PLEASE CONTACT ME FOR YOUR FUTURE SERVICE NEEDS SO I CAN BE SURE WE EARN THOS 5 STARS

Employees worked with
JG
JOHN J GROSSO
JP
gravatar
Julia P.
Kings Park, NY
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/19/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People are great but service takes a long time
You have to be extremely careful, make sure you ask plenty of questions about what you are getting, done, how long, what the cost is for each service being done, and if you need parts to be ordered, check on the prices online, as they are really higher (understandably so since its the dealership) but if you dont you may end up paying more for something extra you may not need.
Not Recommended
John G. from Atlantic Hyundai responded on 11/21/2016 04:03 AM

JULIA, THANK YOU FOR THE REVIEW. WE STRIVE FOR 5 STARS AND I WILL BE SURE TO CORRECT ANY ISSUES THAT HAVE DEVOLPED SINCE LAST VISIT

Employees worked with
JG
JOHN J GROSSO
BM
gravatar
Bruce M.
Islip, NY
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/06/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
left my car dirty
left my car dirty
Not Recommended
John G. from Atlantic Hyundai responded on 11/07/2016 08:11 AM

THANK YOU FOR THE REVIEW. WE STRIVE FOR 5 STARS.IM SORRY THAT YOUR CAR WAS LEFT IN THAT CONDITION BUT PLEASE GIVE ME THBE OPPURTUNITY TO MAKE THIS BETTER

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Massapequa Park, NY
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Get it right the first time.
After having my car for almost two weeks, when I picked up the car work was not done or done incorrectly. I had to leave the car again. Finally the work got done. Service rep was hard to get on the phone and unresponsive. If you want my ongoing business you will have to do a lot better.
Not Recommended
Thomas A S., Service and Parts Director from Atlantic Hyundai responded on 11/04/2016 04:04 AM

ANDREW, THAT YOU FOR THE REVIEW. WE STRIVE FOR 5 STARS AMD A APPRECIATE YOUR PATIENCE

Employees worked with
JG
JOHN J GROSSO
ES
gravatar
Eileen S.
North Babylon, NY
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Very poor service Maintenance
Already commented at length!
Not Recommended
John G. from Atlantic Hyundai responded on 11/01/2016 04:20 AM

EILEEEN, IM SORRY FOR YOUR BAD EXPERIENCE HERE AT ATLANTIC HYUNDAI. YOUR FEEDBACK IS IMPORTANT TO US. PLEASE FEEL FRIEND TO REACH OUT TO ME IF THERES ANYTHING I CAN DO TO MAKE YOUR FUTURE VISITS BETTER

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Islip, NY
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expensive oil change
Everytime they check your car there is always something wrong that needs to get fixed.
Not Recommended
John G. from Atlantic Hyundai responded on 11/01/2016 04:22 AM

MR KUPER, IM SORRY THAT YOUR UPSET ABOUT YOUR LAST SERVICE VISIT. I STRIVE FOR 5 STARS. PLEASE REACH OUT TO ME IF THERES ANYTHING YOU FEEL I CAN DO BETTER NEXT TIME

Employees worked with
JG
JOHN J GROSSO
LH
gravatar
Laura H.
West Islip, NY
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good only because John Grosso knows his stuff
other advisors are clueless
Not Recommended
John G. from Atlantic Hyundai responded on 10/17/2016 04:30 AM

LAURA, THANK YOU SO MUCH FOR SUCK KIND WORDS.. YOUR THE BEST

Employees worked with
JG
JOHN J GROSSO
DT
gravatar
Donna T.
Bay Shore, NY
2012 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No phone call after servicing
Went for oil change and a few minor issues. By 5:00 pm we hadnt received a call that car was done so went to see. Place was closed and we had to argue to get car because it was needed for next day to get to work.
Not Recommended
John G. from Atlantic Hyundai responded on 10/15/2016 03:51 AM

DONNA,
SORRY FOR THE MISCOMMUNICATION. WE STRIVE FOR 5 STARS. PLEASE GIVE ME A CALL AT YOUR EARLIEST CONVIENENCE AND I WILL BE SURE TO GO OVER THE EDNTIRE VISIT. THANK YOU AGAIN

Employees worked with
JG
JOHN J GROSSO
VJ
gravatar
Veronica J.
West Babylon, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customer Verified Customer
Category: Service
Review follow-up
Good customer service follow-up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2016
Service Type: Maintenance
Category: Service
Service follow up
I will go elsewhere unless manufacturer issue.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/13/2016 06:30 AM

Mrs, Jennings thank you for taking the time to provide feedback on your last service visit. We will contact you to review how we could have improved your last service visit with John Grosso.

John G. from Atlantic Hyundai responded on 10/17/2016 04:33 AM

THANK YOU FOR THE PERFRECT REVIEW. ITS MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.