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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

NA
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Nancy A.
Seaford, NY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Took my 2 daughter’s Elantras to get service I was very happy with the service and Gina B. and John were very helpful and friendly, that’s why we keep coming back. Thank you guys!!!
Recommended
VICTORIA V. from Atlantic Hyundai responded on 04/05/2021 04:07 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JP
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Joseph P.
Bay Shore, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
The service was done in timely manner. All personel were friendly and car returned washed and shiney
Recommended
ERIKA D. from Atlantic Hyundai responded on 04/03/2021 05:29 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JS
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Judy S.
Babylon, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
Customer service
Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2021
Service Type: Maintenance
Category: Service
Recent visit
I left with my tires inflated to 60!! I was told I would have to wait to have it looked at. After an 860.00 repair I kept calling until I was told I could bring it right back.,I’m very concerned about safety and attention to detail
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/31/2021 12:48 PM

Judy, 

Thank you for taking the time to speak with John. We apologize about the inconvenience. Thank you for being patient with us and understanding 

Employees worked with
JG
JOHN J GROSSO
MR
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Michael R.
New Hyde Park, NY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dealing with service manager John Grosso, a pleasure
John Grosso is very easy to discuss issues with and always goes a step above to remedy any situation
Recommended
VICTORIA V. from Atlantic Hyundai responded on 04/01/2021 05:24 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RL
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Robert L.
West Babylon, NY
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
reliable, fast , professional
John Grosso and his technicians always provide reliable and professional service. I prefer to take my car here because I'm confident with them taking care of my cars needs! Thank you as always!
Recommended
ERIKA D. from Atlantic Hyundai responded on 03/26/2021 10:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MK
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Michael K.
Queens, NY
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
Category: Service
ABIGAIL L. from Atlantic Hyundai responded on 03/23/2021 08:58 AM

Michael,

Thank you for taking the time to complete our survey. I apologize about the inconveneince we have caused. We will be contacting you regarding your recent visit

Employees worked with
JG
JOHN J GROSSO
OC
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Oronzo C.
Farmingville, NY
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Repair
Category: Service
ERIKA D. from Atlantic Hyundai responded on 03/23/2021 08:17 AM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 

 

Employees worked with
JG
JOHN J GROSSO
CG
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Cheryl G.
Holbrook, NY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always a pleasure
As always John Grosso went above and beyond to make sure that our service experience was without stress or frustration! He takes the time to explain and prioritize work for us!
Recommended
ERIKA D. from Atlantic Hyundai responded on 03/17/2021 01:15 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Baldwin, NY
2021 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 03/11/2021 03:35 PM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit 
Employees worked with
JG
JOHN J GROSSO
AJ
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Anthony J.
Shirley, NY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customer Verified Customer
Category: Service
Great place to get car serviced
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Maintenance
Category: Service
Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. There used to be coffee and cookies but I guess with the new regulations that’s no longer possible. But all in all it’s a good spot to service.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/12/2021 07:38 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso for all of your future service needs.

ERIKA D. from Atlantic Hyundai responded on 03/12/2021 07:51 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Richmond Hill, NY
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Service Specific Review
Thank you Service Team.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2021
Service Type: Maintenance
Category: Service
Misrepresentation & Broken Promises
Origin of my first Hyundai, a Tiburon, in the early 2000s; currently on the third Hyundai!

Amazing how fast time flies & how quickly an experience with the Sales & Financing departments would nose-dive... thanks to mis-representation, broken promises, & lack of transparency!

Thanks to Service for saving the day; unfortunately the damage in customer service has already been done.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/11/2021 04:42 AM

Thank you for taking the time to respond to our survey. We are so glad that your visit  with the service department was favorable 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Meadow, NY
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customer Verified Customer
Category: Service
Nice workers at this service
It was a good experience
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2021
Service Type: Repair
Category: Service
Nothing
Nothing to say
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Employees worked with
JG
JOHN J GROSSO
LB
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Lauren B.
Commack, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service even without an appointment
I had an issue with my sonata. I took it in and met Tim Turnbull and John Grasso. They were very quick and did it while I waited. They were very professional and not pushy.if you ever need Service go in and see them they will not disappoint.
THANK YOU VERY MUCH.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/07/2021 11:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TN
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Thomas N.
Patchogue, NY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and knowledgeable staff
Very pleasant experience staff very knowledgeable and caring about my concerns
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/07/2021 11:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
RC
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R C.
West Islip, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
It's always a pleasure
John Grosso is always putting his best foot forward. We get in and out! He tells it like it is and has earned our trust!
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/27/2021 07:17 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with  John Grosso  for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
JC
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Joanne C.
Patchogue, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good setvice
I’ve had 3 Hyundai’s over the past years. Good performance and longevity
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/22/2021 05:40 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Bellmore, NY
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
verified customer Verified Customer
Category: Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2021
Service Type: Repair
Category: Service
Needless repairs
I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused. 

Employees worked with
JG
JOHN J GROSSO
GL
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Glenn L.
East Islip, NY
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Glenn L
They need to just schedule appointment times a bit better.
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/11/2021 08:37 AM

Thank you so much for your feedback.  Atlantic Hyundai appreciates your business and will strive to service your vehicle to your satisfaction.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!
Inspection, oil change, and wheel alignment done! No problems! No long wait! John Grosso is the man! Always makes sure car is taken care of and all service done!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/03/2021 10:31 AM

Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Employees worked with
JG
JOHN J GROSSO
SR
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Stephen R.
Massapequa, NY
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT SERVICE STAFF
I have been returning to service my vehicles @ Atlantic Hyundai for over a DECADE. The SERVICE staff are polite and provide an in depth analysis for any issue one might incur.

I would like to give a big shout out to John Grosso (SERVICE REP) for his OUTSTANDING job performance every single time I return for service..AAA++++++
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/23/2021 07:34 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Employees worked with
JG
JOHN J GROSSO
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