JAYANT JUSSAL

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

 It’s unfortunate the service did not meet your expectations.  Please bring it back.  I will wash it again and check the tire pressure.
Thank you for filling out the survey.

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Thank you so much for re scoring.
Your kind words are much appreciated.

I am sorry that our service did not meet your expectation.  Please come and see me.  I will clean up that grease on your seat.  Thank you for taking your time and filling out the survey.  We always appreciate input from customer.

I am glad that you are happy with our service.  We have to try harder to earn 5 stars next time .^^

Dear customer,
  Thank you for filling out the survey.  We will try harder next time to get 5 stars from
you.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.  Next time,  please ask me.  I will pick you up.

Dear customer,
 My apology....  I guess our technician was in a hurry and forgot to reset the reminder. You do not need to come back in for service but please stop by at your convenience. We will give you car wash and reset the reminder for you.   Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Please stop by when you have a chance.  We will wash your car again.  Of course no dripping this time.^^

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

I meant to say NEXT time we will work harder to get 5 stars from you. ^^