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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

KB
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Kelly B.
Whittier, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
verified customer Verified Customer
Category: Service
Expert service, clean waiting room.
I find the service department personnel, Mr. Jae Lee, professional, knowledgeable, friendly, and trustworthy. He talked to me and not at me with respect to the car issues. He delivered on all the things he said PHH would do. I would recommend PHH repair services to anyone.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2020
Service Type: Repair
Category: Service
The dealership is aesthetically appealing and clean.
I am a woman, all my friends are women. I have a life-long history of being cheated by mechanics/community service shops. My brother, RIP, had to advocate and intervene for me when it came to car repairs. I have experienced unfair treatment That drove my decision to lease and never buy another car. It's too bad Hyundai did me wrong on this new contract. Next time I'm going to get my car from anywhere but Hyundai.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/30/2020 04:13 PM

  It’s unfortunate the sales experience did not meet your expectations.  But this particular review is only for service department experience and Jae Lee's professionalism. Jae Lee will contact you soon.  We do not want to lose the loyal customer like you.  Please accept my sincere apology and give us  chance to make up the things that went wrong with your sales experience.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2020 05:09 PM

Thank you for the re scoring.  Please continue to come back for service.  Jae and I will do our best to give you a pleasant experience here at Puente Hills Hyundai Service Department.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent mgr
Very organizer.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JC
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Jesus C.
La Puente, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Jay (Service Writer) was very nice.
5 Stars for Jay Service Writer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2020 03:11 PM

We are so glad your experience here turned out to be a positive one.
Jae's gonna love this review.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alfredo L.
Brea, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent work
They were professional, quick and clean job! I’ll definitely be returning for any further work needed on my other cars. Highly recommend!!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Ontario, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Jae Lee is an excellent service advisor
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Jenny M.
Pomona, CA
2011 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
WILL TAKE YOUR MONEY AND NOT PERFORM THE JOB
I dropped of my car to get an oil change and have the spark plugs replaced. Well, they charged me a total of $400 but they never performed the job. I noticed they emptied the coolant reservoir but never bothered to fill it back up. They also were supposed to do a 110 point inspection, well if they did, they would of noticed that my wiper fluid was low. So since We noticed all these other issues, we decided to take a look at the spark plugs. Well to my surprise! The original spark plugs were never replaced, yet they charged me! Going forward, I make sure I ask for my old parts to insure they were able to get the job done.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/02/2020 08:33 AM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... It is under investigation and Jae will contact you soon afterwards.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MR
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Moises R.
Los Angeles, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
Excellent service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Corona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Professional and quick service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HW
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Hee W.
Los Angeles, CA
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente Hills Hyundai's service is always the best.
I have been satisfied with the safety of my vehicle for the past 3 years. This is because the staff at Puente Hills Hyundai are always kind to manage with professional knowledge.
Especially, Korean managers are the best.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/21/2020 03:29 PM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2020 09:52 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Azusa, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Perfect service
My choice was excellent because Hyundai service for my car is greater than I expected!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LL
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Lorena L.
Fullerton, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
It’s always nice when you take your car in for service and don’t need to worry about a thing. The work is always completed as promised and Jae is efficient, organized and friendly.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
OQ
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Oliver Q.
Pomona, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Jae Lee for the Win
There were at least 20 cars ahead of me and despite not wanting to wait in line, I stayed to get my oil change done. My go-to Service Advisor Jae Lee recognized me even with my mask on and got my paperwork taken care of and got my car to where it needed to go and before I could take a nap in the waiting room, my car was done. Thanks to Jae and the Service Dept, I had the rest of my morning to take care of other errands. Jae’s awesome!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments. Of course Jae loves it the most^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RM
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Richard M.
West Covina, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dedicated Employee's
Was very pleased with overall experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2020 11:17 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:26 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CR
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Cesar R.
Whittier, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Perfection
Great service!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
I choose this one over Cerritos. They are friendly since you get there and the service is quick .
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service and on time.
Jay Lee was helpful and quick to get my car in and get serviced. He took time to read past service notes/history and was able to answer my questions.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EK
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Eunsil K.
La Crescenta, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best services
Very friendly
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
MK
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Mu K.
La Crescenta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice service
Nice people
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
I called and was running late. They said come in and they took me right away. I was hungry and the person who attended me gave me a energy bar. I was so great full. To me that was going up and beyond his duty.
Over all it was fast. I appreciate the fact that they told me I had no brake lights. That in itself was a life saver. Thanks so much guys. Forever great full.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 02:43 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon. And of course, we will have energy bar ready just in case you are hugry again.  Lol...

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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