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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service and on time.
Jay Lee was helpful and quick to get my car in and get serviced. He took time to read past service notes/history and was able to answer my questions.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EK
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Eunsil K.
La Crescenta, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best services
Very friendly
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
MK
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Mu K.
La Crescenta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice service
Nice people
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I called and was running late. They said come in and they took me right away. I was hungry and the person who attended me gave me a energy bar. I was so great full. To me that was going up and beyond his duty.
Over all it was fast. I appreciate the fact that they told me I had no brake lights. That in itself was a life saver. Thanks so much guys. Forever great full.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 02:43 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.  We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon. And of course, we will have energy bar ready just in case you are hugry again.  Lol...

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AS
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Andrew S.
West Covina, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
This is my first time using Puente Hills Hyundai, I am coming back again. I highly recommend to check out this place and ask for Jae. He was very helpful and caring for the client. He gave me the info on not just oil change, but also how to take care of the tires.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Overall service was good and prompt.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PL
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Patricia L.
Chino, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Very professional
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
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Jeffrey V.
Chino, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Less than an hour to get in and out and great service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Favorite Hyundai Dealer
Returned to have steering column replaced under warranty. Appointment time 9am. Was welcomed by service advisor right away. It was a “big job” according to the SA. Promised at noon and completely done and washed at 11:30. Noise is completely gone. I like that they are always friendly, knowledgeable and value the customers’ time. That is why I keep traveling and returning to Puente Hills Hyundai over another dealer 2 miles from my home or the dealer I actually purchased from.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Placentia, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
They have excellent customer service always!
Will definitely come back again to Puente Hills Hyundai.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SV
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Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RM
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Rosa M.
Whittier, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
This service department is excellent, as soon as I pull up into the service department, I know this group is excellent and my investment is well spent.

Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:18 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. Jae will love your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
Pomona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good luck
Good job
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Prompt and courteous service, Jay answered all my questions and even find out unusual technical question from mechanic for me.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WW
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Wei W.
Rowland Heights, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I was there Saturday around 2:30 because my battery dies. A lady help me at first, she said she couldn’t help me because they are wrapping up for closing but they close at 4.. So she ask me to leave the car there. Then she found another person to check me in because she need to leave. I’m glad he helped me because he was fast and professional, and he told me if it’s just a battery I can just wait and he will do it for me real quick. I was there for about 30 min it was completed. Saved me a Uber fee and time back on Monday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 12:42 PM

We are so glad to hear that your experience here was a positive one. And I am happy to see you have the battery replaced.  I remember you had problems with the battery keeps dying....
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MB
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Milton B.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service, done quickly which gave me enough time to look around the dealer. Used social distancing in both service and sales
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:50 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RV
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Rodolfo V.
Pico Rivera, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:53 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TM
gravatar
Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional.
Every time I've been there, this dealership has provided excellent service. I will continue going there in the future.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice customer service
Had a trunk problem with my Santa Fe 2019 but hyundai warranty covered all my expenses and provided a loaner car also. Jae and Sean kindly kept in touch to inform about my vehicle!
Car is perfect again!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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