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SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

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Verified Customer
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Customer Service
Everyone is so nice and helpful!! Great service!!
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 07:23 AM

Thank you for the great five star survey. hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
KK
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Karen K.
Saint Charles, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not as good as normal
Service was slower than predicted and job was left unfinished, I had to return to get it done. Not their usual good job.
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 07:23 AM

We do apologize for having to return to have us install the cabin filter, We will for sure make sure your next trip to our dealership will be a five star experience.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DH
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Donald H.
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very professional and all recalls were done in a timely manner.
I bought my car here and bring my car here for all service. So happy with this dealership.
Recommended
Bob R. from St. Charles Hyundai responded on 08/15/2017 05:27 AM

Thanks very much for your continued service with our dealership,
your business is greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
WJ
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William J.
Florissant, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Helpful people
Friendly and fast service
Recommended
Bob R. from St. Charles Hyundai responded on 08/14/2017 05:50 AM

Thanks for your business it is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
SS
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Sarah S.
Manchester, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Waste of my entire day
My car took 2 hours longer than expected and the employee damaged my vehicle to put it short.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/03/2017 12:37 PM

Im glad I got to speak today to discuss your concerns and the changes we have made to insure that you will never have the same experience again. Your business is important to us. We look forward to hearing from you soon.
Thank You.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
JM
JOHN MEYER
RA
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RITA A.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Who dropped the ball
Vehicle brought in for Emission Test, which was preformed as requested in a timely manner. Received an email alert from the NTSB, the next day, informing me that there was an open safety recall on my vehicle since Dec. 2016. I was not informed of this recall by the Dealer or Hyundai. I arranged for appointment thru Hyundai Customer Care number to get this recall fixed on 6/14.
Recommended
Brad D. from St. Charles Hyundai responded on 06/12/2017 11:13 AM

thank you for the positive survey on your service trip, we are sorry for the mix up with the recall but glad we can get you in this week for completing the recall.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
NR
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Nicole R.
Saint Peters, MO
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great service advisors and very timely with service and or communicating timelines. I did have to call to see if parts were in two different times after given plenty of time to call me. Not a huge deal but a suggestion. I will still be back for maintenance and service.
Recommended
Bob R. from St. Charles Hyundai responded on 06/09/2017 02:31 PM

Thank you for the detailed response ,i will be happy to make sure this gets done more efficiant in the future ,your business is greatly
appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
RC
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Ramona C.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and fast service
They have friendly and good service. They take the time to explain things to you.
Recommended
Brad D. from St. Charles Hyundai responded on 05/23/2017 03:07 PM

thank you for the great five star survey, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Louis, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
great service.
Recommended
Bob R. from St. Charles Hyundai responded on 05/16/2017 01:50 PM

Thanks for the great review ,i am always here to help when needed,just shoot me an email if you ever have any questions or concerns  !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Dardenne Prairie, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Effort
Work performed as discussed and completed in a timely manor..
Recommended
Brad D. from St. Charles Hyundai responded on 03/24/2017 01:04 PM

thank you for the great five star survey on your latest service with our dealership. we greatly appreciate all your business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
People are friendly and respectful.
The service people took my car on time and had me out of there quickly. The waiting room is comfortable. I was out of there within the hour.
Recommended
Bob R. from St. Charles Hyundai responded on 03/15/2017 08:35 AM

Thank you for the positive review,it is our pleasure to help !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
RY
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Robert Y.
Saint Charles, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super Service
Very friendly, helpful and professional service staff.
Recommended
Brad D. from St. Charles Hyundai responded on 02/15/2017 01:22 PM

thank you for the great five star survey we appreciate all your business done with our dealership.
 
 thank you Hyundai service
Brad Dean  

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DL
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Doreen L.
O Fallon, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai StCharles
Fast Informative
Recommended
Brad D. from St. Charles Hyundai responded on 02/13/2017 12:29 PM

thank you for the great five star survey, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
dont complete
offer work and don't perform
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/10/2017 05:51 AM

Your service advisor Brad has been attempting to contact you to learn more about what was missed or not completed at your last service visit. We'd like to complete anything we might have left unfinished and make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
VR
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Virginia R.
Saint Peters, MO
2002 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They have always worked on my Hyundai - love the service
Always happy - never a problem
Recommended
Bob R. from St. Charles Hyundai responded on 01/09/2017 05:19 AM

Thank you for your long term relations with us we greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast
Good service
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 12/07/2016 05:47 AM

Thank you for the 5 star review! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
JM
JOHN MEYER
RP
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Ralph P.
Saint Peters, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and helpful staff.
Seems very organized
Recommended
Bob R. from St. Charles Hyundai responded on 11/21/2016 05:18 AM

Thank you for your business ! it is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
NC
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Nolan C.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
don't know what this means
overall the experience was fine
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 10/17/2016 05:44 AM

Thank you for the positive feedback. Our apologies about not having the car cleaned up,before you left. We will be more thank happy to wash your vehicle each and every time your in for service. We will do so at your next visit!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
JM
JOHN MEYER
KR
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KATHREEN R.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty Service
They always do excellent work.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/26/2016 06:40 AM

Thank you for the positive review. It is always a pleasure doing business with you.

Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
JM
JOHN MEYER
Verified Customer
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, bad tv choice in waiting area
They do a great job in the service department, but I prefer not to have to watch biased political tv in the waiting area.
Recommended
Bob R. from St. Charles Hyundai responded on 09/14/2016 05:36 AM

Thank you for your business ! it is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
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