JH

JOSE HERNANDEZ

Pohanka Hyundai

Overall Rating

4.6

(143 reviews)

40

Reviews of JOSE HERNANDEZ

Verified Customer

District Heights, MD

2017 Hyundai Elantra

11/09/2020

Service Type: Repair

Verified Customer

Category: Service

Waiting for service time

See above response

Recommended

MIGUEL D. from Pohanka Hyundai responded on 11/10/2020 05:02 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

Employees worked with

Verified Customer

District Heights, MD

2015 Hyundai Genesis

10/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

great service

Awesome staff. work is done in a timely manner and you are kept up to date every step of the way.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 11/02/2020 04:53 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Verified Customer

Glen Burnie, MD

2013 Hyundai Sonata

09/29/2020

Service Type: Repair

Verified Customer

Category: Service

Great

No complaints

Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

AR

Alonzo R.

Upper Marlboro, MD

2013 Hyundai Elantra

09/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Al rease

Overall great service and you know to treat the customer

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:54 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Alonzo. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2013 Hyundai Sonata

09/08/2020

Service Type: Maintenance

Verified Customer

Category: Service

Friendly

Very friendly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:17 AM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MW

Margaret W.

Brentwood, MD

2011 Hyundai Elantra

08/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

Pohanka is the best, they are very nice, check on you from time to time to make sure you're okay

Overall my experience was great

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 01:59 PM

We appreciate your positive feedback about our business and employees Margaret. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Crystal H.

Cheverly, MD

2013 Hyundai Sonata

08/16/2020

Service Type: Repair

Verified Customer

Category: Service

recent encounter

Dropping my car off was easy however the length of time they kept my car before supplying a loaner was below satisfaction. I kept having to call and check.. It was difficult getting around without a car.. Other than that, all went well.
Jackie in customer service was great.
Asia in loaner vehicles was great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AS

Angelo S.

Oxon Hill, MD

2014 Hyundai Elantra Gt

08/04/2020

Service Type: Repair

Verified Customer

Category: Service

Total customer service and satisfaction

Total customer service and satisfaction.
Commendations to Ms. Jackie.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:21 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:21 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Angelo. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TM

Tammi M.

Washington, DC

2019 Hyundai Tucson

07/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Staff very friendly , Address your concern

My concern was handled didn’t take long at all, I’m very satisfied over all.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:32 PM

We appreciate your trust Tammi, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DW

Dennis W.

Largo, MD

2017 Hyundai Sonata

07/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service Visit

My service on 6/27/20 went quick with no issues. Service Advisor Kirsten was very professional and Pohanka Hyundai should be appreciative for such an enthusiastic worker. Keep up the good work Kirsten.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 01:53 PM

We appreciate your kind feedback about our business and employees Dennis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KIRSTEN SHANNON

SW

Sherry W.

Hyattsville, MD

2002 Hyundai Elantra

06/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Trustworthy, Outstanding Service

I have trusted Pohanka Hyundai with my auto needs since 2001. Pohanka Hyundai has always provided me with outstanding service. They are the best!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Sherry. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

New Carrollton, MD

2017 Hyundai Santa Fe Sport

06/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Listens to the customer before an assessment of one's vehicle

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:51 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DA

Danielle A.

Washington, DC

2013 Hyundai Elantra

06/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

Review Re-do

Customer service was great Brittany is still doing an excellent job. My vehicle was completed quicker than the estimated time and the car is running great! Definitely will come back to get my oil changed in October and who knows if you guys are still having crazy sales I might buy a new one.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 02:02 PM

Thank you for your wonderful 5 star rating Danielle, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Greater Landover, MD

2013 Hyundai Elantra

06/03/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Services

Sean is in the service dept. He is very professional, and he has excellent customer services. He's always smiling and speaking with a welcoming attitude, since 2013. Thank you. It is appreciated.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 01:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2013 Hyundai Sonata

05/19/2020

Service Type: Maintenance

Verified Customer

Category: Service

All

Great

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MW

Margaret W.

Brentwood, MD

2011 Hyundai Elantra

05/19/2020

Service Type: Repair

Verified Customer

Category: Service

Service is great the staff is very nice.

Good

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Margaret. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ND

Nicole D.

White Plains, MD

2015 Hyundai Genesis

05/14/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service Department Rep

My service rep was excellent. She explained everything. No surprises when checking out.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/18/2020 02:03 PM

We appreciate your kind feedback about our business and employees Nicole. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PP

Patricia P.

Capitol Heights, MD

2015 Hyundai Sonata

05/07/2020

Service Type: Repair

Verified Customer

Category: Service

Thank You!

My engine locked while driving. Hyundai extended an outdated warranty and replaced my engine!! Thank you Will Bishop!! He was knowledgeable, professional and very friendly. He was patient with my questions. ?

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:51 PM

Thank you for your wonderful 5 star rating Patricia, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

IS

Imran S.

Fort Washington, MD

2017 Hyundai Elantra

04/28/2020

Service Type: Maintenance

Verified Customer

Category: Service

Kept informed

Kristen was very helpful and courteous

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Imran. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KIRSTEN SHANNON

YC

Yves C.

Clinton, MD

2011 Hyundai Sonata

04/14/2020

Service Type: Repair

Verified Customer

Category: Service

Service dept

They fixed my engine well and Miguel worked with me on mitigating costs and getting the best deal

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2020 01:41 PM

We appreciate your trust Yves, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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