JP

JAMES POWERS

Hyundai of Wesley Chapel

Overall Rating

4.7

(1026 reviews)

69

Reviews of JAMES POWERS

Verified Customer

Tampa, FL

2013 Hyundai Elantra

08/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Long waittime to writeup, needs improvement

Was made to wait at the door for 15 min after my car was taken , instead they could suggest me to sit in the lounge and addressed when they can for writeup .

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/18/2018 06:55 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the long wait time for the initial service interaction, that is not how we usually conduct ourselves. I will get with the staff and make them aware so we can grow and improve moving forward. For the inconvenience, I have notated your account with a complimentary oil change for future use with no expiration. We do hope to see you again and with better results! Please feel free to reach out to me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

CB

Colandra B.

Tampa, FL

2014 Hyundai Sonata

ReScore Review™

07/17/2018

Verified Customer

Category: Service

Awesome Job

Jay was awesome!

Not Recommended

Employees worked with

CB

Colandra B.

Tampa, FL

2014 Hyundai Sonata

ReScore Review™

07/17/2018

Verified Customer

Category: Service

Awesome Job

Jay was awesome!

Not Recommended

Original Review

07/17/2018

Service Type: Maintenance

Category: Service

It is what it is

Need people that are actually doing to listen to the customer and fix the issue they have with their vehicle.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/17/2018 10:29 AM

Thank you for your response, Colandra! We appreciate your business and feedback :) I apologize about the issue you continue to have regarding the noise. Have we ever performed a ride along with you to try and confirm the noise while you're driving the vehicle with one of our technicians? We can try and duplicate the noise together so you can pin point the noise when it happens. Let me know and we can place you in a rental vehicle at no charge while we check it out for you. This survey does reflect Jay directly and if he was great please rescore him a 5 star for his portion he would appreciate that. I can send you the rescore email for him. Please let us know if you would like to come in for the ride along and see if we can replicate the noise together and go from there. Please feel free to reach out to me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/17/2018 10:47 AM

Thank you for your rescore!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

Verified Customer

Dade City, FL

2013 Hyundai Elantra

07/15/2018

Service Type: Repair

Verified Customer

Category: Service

Meh

Took my car in to fix a known recall issue. The staff recommended fixing a bunch of other issues. $400 later, the mechanics managed to miss a burnt out tail light and my car is not wanting to start.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/16/2018 04:44 AM

Thank you for your response! We appreciate your business and feedback :) I apologize about the missed burnt out tail light bulb and for the issue, we can take care of the bulb for you at no cost, we should have caught it or recommended it to you while you were in. I don't see the correlation with the no start concern, however, we can definitely check that out for you at no cost. This survey does reflect James personally and I hope he provided you with 5 star service. Please let me know if there is anything else we can do to assist you and let us know when you would like to come in to address the no start concern and the bulb we missed during the inspection.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

MG

Michael G.

Spring Hill, FL

2017 Hyundai Elantra

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

This is a crap way to treat someone who has paid for 7 or 8 dif cars from you.

All the rubber was taken off the 2 front tiers to the metal cord . He said it was not the tiers it was the alignment and that was done by you 3000 miles ago. If that is the case then you owe us 280.00 for 2 new tiers. And he said that if it was the tiers he said its not your fault in any way and we have to take it up with the tier company witch tells me you don't back up anything the car was made with. We made them give us the tiers and told them before hand . We had to go back because they did not put them in the trunk . After buying 7 or 8 cars from you in the past 6 years why would I ever want to buy another from you ever again. My wife feels belittled every time she ever steps foot on your lot for service and so I need to always for her. It took 180 days just to fix a phone volume problem because they told her over and over again its her phone not the car . I finally had to go and tell them and it was fixed in 3 minuets because it was a setting on the car.
Time will tell if the same thing happens again . If my wife did not turn her car on and happened to need air in one of the tiers and see how bad it was she may have died coming home that night on the Suncoast going 60 or 70 miles per hr. with both tiers blowing out and shredding at the same time .

Why should I ever buy another car form you ever again if this is the way we have been treated since your old Business manager left your company .

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/24/2018 07:22 AM

Thank you for your response, Michael! We appreciate your business and feedback :) I totally apologize for the tire issue you are having. I am currently looking into the situation to see what we can do to assist and I apologize we forgot to place them in the trunk for you and that you had to return. Please reach out to me if you have more information related to the tires and what happened with them thats not notated on the repair orders I have. I hope James was great to you personally and hope he provided you with 5 star service, this survey does reflect him personally. Let me see what I can come up with and I will be in touch. My contact info is below if you would like to email me additional information regarding the tire issue.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

ZC

Zuriel C.

Tampa, FL

2013 Hyundai Sonata

04/26/2018

Service Type: Repair

Verified Customer

Category: Service

Make sure what you discuss on phone is what are getting.

Sadly after years of great service and 5 Hyundai cars, my last service was so bad I lost money and time and had to go to another shop to get my car fixed.

Not Recommended

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/27/2018 03:26 AM

Thank you for your response, Zuriel! We appreciate your business and feedback :) I apologize our pricing was not comparable to the other shop quote. We do use factory components and also have a factory trained technician working on the vehicle. You also receive a 12 month 12000 mile parts and labor warranty for any defects or workmanship issues within that time frame. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the communication issue and price discrepancy, I have notated your account electronically with a $119 store credit for future use on any service. We do value you as a customer and hope to see you again. Please feel free to reach out to me if I can assist you further.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

JR

James R.

Wesley Chapel, FL

2017 Hyundai Azera

ReScore Review™

04/26/2018

Verified Customer

Category: Service

Made things right

Had a problem. They handled it

Recommended

Original Review

04/11/2018

Service Type: Repair

Category: Service

Over charge

Over chargef

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:09 AM

Thank you for your response, James! We appreciate your business and feedback :) I am sorry about the troubles you had last visit and I am sorry to hear about your surgery, I hope you are recovering well. We do charge for the tire patch if a road hazard plan is not present but what I can do is notate your account with a store credit of $33.16 for future use in service, we do appreciate your loyalty. This survey does reflect James personally, if you were happy with his service and with him please rescore him a 5 star he would greatly appreciate it! Please feel free to reach out to me if I can assist you further. We hope to see you again and hope you are feeling better.

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:55 AM

Thank you for your rescore!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with

LO

Leroy O.

Lutz, FL

2012 Hyundai Tucson

04/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

missed opportunity to excel, losing a devoted customer.

Failed to meet minimum standards for the last time.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

Verified Customer

Zephyrhills, FL

2016 Hyundai Veloster

03/23/2018

Service Type: Repair

Verified Customer

Category: Service

Y'all need to communicate

Communication is horrible. Show respect for your customers even if the car is olde

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/23/2018 10:14 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

Verified Customer

Wesley Chapel, FL

2017 Hyundai Elantra

03/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Ehh?

Average service

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:45 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

PH

Peter H.

Wesley Chapel, FL

2012 Hyundai Genesis

03/02/2018

Service Type: Repair

Verified Customer

Category: Service

Pete

Will not go back

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:44 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

WS

William S.

Wesley Chapel, FL

2016 Hyundai Sonata

03/02/2018

Service Type: Repair

Verified Customer

Category: Service

Still not Fixed

I have had my headliner replaced, but the bulge is still there on the passenger front side. When James called he said Problem still there so headliner replacement did not matter. He was going to take pictures and send to some field engineer for Hyundai since this is being seen on all Sonatas.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/06/2018 04:44 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

TT

Theresa T.

Wesley Chapel, FL

2017 Hyundai Elantra

03/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

Theresa Turner

Won’t come back

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 03/02/2018 10:25 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with

JH

James H.

Plant City, FL

2017 Hyundai Tucson

02/28/2018

Service Type: Repair

Verified Customer

Category: Service

send to upper managment

not happy

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 02/28/2018 01:05 PM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

Verified Customer

Lutz, FL

2014 Hyundai Tucson

02/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Awful dealership

Not only do they severely pressure you and lie to you they also over charge for everything! I don’t get why people would still do business with this dealership. They really need to go and learn customer service 101 for car dealerships.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 02/11/2018 01:09 PM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

MG

Michael G.

Spring Hill, FL

2017 Hyundai Elantra

02/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

You riped me the hell off

From Michael A Gordon Spring Hill

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 02/03/2018 11:25 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

EA

Edward A.

Land O Lakes, FL

2015 Hyundai Sonata

01/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Not so great due to lack of communication.

Overall experience what's the lack of three stars. Communication level needs much improvement. Service writers need quite a bit of polishing in grammar and presentation.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 01/08/2018 11:12 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with

ML

Marcel L.

Zephyrhills, FL

2014 Hyundai Genesis

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

Went well but ask to get the car wash. It never happen the service tech never check the car. Happen every time

I

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 01/03/2018 05:01 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with

JW

James W.

Brooksville, FL

2013 Hyundai Sonata

12/14/2017

Service Type: Repair

Verified Customer

Category: Service

Great service department

I did not buy the car at Hyundai of Wesley Chapel. The sales people were impossible to deal with. I took the car there for service for convenients. The service people and the service were the best. I DO recommend the service department. I DO NOT recommend the sales department.

Not Recommended

TROY M. from Hyundai of Wesley Chapel responded on 12/15/2017 08:10 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with

VC

Vanessa C.

Land O Lakes, FL

2014 Hyundai Elantra

11/03/2017

Service Type: Repair

Verified Customer

Category: Service

Do Not Trust Them

Work wasn't completed in a timely manner, they felt the need to be spiteful because they were not getting paid commission for the services they were having to do because I am a family member to an employer at one of the dealerships therefore they put me at the last of the list and forced me to wait till closing.... for an oil change because they were angry. I am not an idiot and knew the entire time what was going on.

Not Recommended

Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/06/2017 06:21 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
tmorgan@yourautogiant.com

Employees worked with

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