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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

GA
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Giselle A.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Too long of a wait
Wait was too long.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/13/2021 01:19 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
Verified Customer
Clearwater, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Overall, it was satisfactory
Nothing extraordinary about the experience here. But it is not bad at all!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/02/2021 06:19 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good Place to go in a Pinch
This is a good dealership to take your car for repairs. The only area I see room for improvement is coupon availability for long standing customers. I have been going to that dealership for 14 years. It would be nice if they always provided a nominal discount coupon to offset some of the cost. Especially if the customer just experienced an unexpected repair.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/25/2021 07:20 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very happy
Everything is good
PAIGE P. from Hyundai of Wesley Chapel responded on 09/17/2021 05:17 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Department
James was extremely helpful and courteous. The service was fast and efficient.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/08/2021 11:41 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
AA
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Ann A.
Land O Lakes, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Service Review
Clean and professional.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 10:18 AM

Thank you so much for the 5 Star Review Ann! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
EQ
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Ernesto Q.
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Diagnosis and service completed without issues
Bad item diagnosed, part order and installed under warranty. Very pleased with all aspects of service department.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:30 AM

Thank you so much for the 5 Star Review Ernesto! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
VD
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Victor D.
Plant City, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Will always buy a Hyundai!
Their service and sales are top notch!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/24/2021 11:34 AM

Thank you so much for the 5 Star Review Victor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Lutz, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always great service at Hyundai of Wesley Chapel
Always great service and excellent work.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/11/2021 05:44 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
ER
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Elvis R.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
tune-up & oil change
Great service & good service advisor would recommend to family&friends
PAIGE P. from Hyundai of Wesley Chapel responded on 08/07/2021 05:40 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SS
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Sandra S.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always great service with James Powers
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 06:14 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
RL
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Richard L.
Tampa, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficiency and Courtesy
From my arrival to my departure, all aspects of my service visit were handled in an efficient, courteous, and professional manner.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/30/2021 05:44 AM

Thank you so much for the 5 Star Review Richard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2012 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad Customer service
They make you feel that they are doing you a favor by servicing your vehicle. When you arrive they all make a point to not acknowledge your existence and not one person wants to help, the are "always busy" and when one finally feels that they have to greet you, they make you feel like they are doing you a favor. The new lady was rude and not helpful. When I asked her for my multi point inspection report, she ignored me and when I asked again, lied and told me that they don't give this out. I've been going to this dealership since I bought my vehicle there in 2012 and they always give a copy of the inspection report or at least send me a text where I can see the report. She lied and said that wasn't available at all. Poor customer service it used to be a bit better.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 05:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SS
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Sonya S.
Tampa, FL
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The service advisor that worked with me was very informative. James kept me in the loop the entire time about my car. The entire staff was professional and very friendly!! Will definitely be back for service or repairs when needed.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/22/2021 12:54 PM

Thank you so much for the 5 Star Review Sonya! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
AB
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Ashleigh B.
Land O' Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Took my palisade in for an oil change. I was in and out in an hour. James was the one who helped me and he was professional and super nice!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/21/2021 09:22 AM

Thank you so much for the 5 Star Review Ashleigh! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Hyundai Wesley Chapel
I have been driving a Hyundai and taking it for service to this location for 6 years. The customer service is great, time for car maintenance is reasonable, and communication with the needs of my car is outstanding. Thank you Hyundai!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:55 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Meh
It's expensive and slow but the employees aren't rude.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SB
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Susan B.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice people!
The best!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/16/2021 07:19 AM

Thank you so much for the 5 Star Review Susan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SS
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Sandra S.
Land O Lakes, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Sandra Smith
They were professional
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 06:01 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Check everything
After the oil change there was a list of other things you wanted to do but I declined. On a previous service visit it was the same or similar list. After the previous visit I went down the road and my indicator for low tire pressure came on. It is evident no one check the tires during the service. You seem to be concentrating on sell your list of unwanted services and not paying attention to the basics, like tire pressure. NO PLEASED
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:32 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
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