JR

JOSHUA D RIDPATH

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

SS
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Shantoriah S.
Bellevue, NE
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
They were able to squeeze me in for a quick last minute appointment and did anot exceptional job. I got an oil change and it was done in a timely manner.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/25/2016 09:21 AM

Thank you for the kind comments and great 5 star survey. We truly appreciate your business. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

RD
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RICHARD D.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
My continued experience with Josh Ridpath at Woodhouse Hyundai is always over the top. Josh is knowledgeable, caring, and concerned about the needs of his customers and their Hyundai. Out of many years of service with other dealers, I have found no "dread" while waiting on my vehicle at Woodhouse because I know that Josh is taking excellence care of me and my vehicle. Thank you Josh!!!! There is never a degree of being hesitant regarding Woodhouse and the service department at Hyundai.......they are the best!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/23/2016 05:32 AM

Thank you for the great survey and the great comments. So happy to hear that Josh exceeded your expectations. Thank you for choosing Woodhouse for your automotive needs. Your business and satisfaction is very important. We look foward to seeing you again and have a happy holiday season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

GJ
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Grace J.
Gretna, NE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
understaffed
Was told sloppy work was due to understaffing. I would have been slightly more confident if the excuse was not given, and the problem was just fixed.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/23/2016 12:31 PM

I am very sorry to hear that your service visit was not a positive one. I dont know what the reason was for your vehicle not being cleaned properly, I am currently investigating why.

I would like to get your trust back with Woodhouse Hyundai. My records do not show a contact number I can reach you at so I hope this email reaches you. Please contact me at your earliest convenience, I have something that I think you will be very pleased with.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

TG
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Tim G.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Much better than Todd Archer
Have been taking my Entourage back to Todd Archer since purchase. Too many miscues there, so decided to give Woodhouse Hyundai a try. Low diagnostic charge was a pleasant surprise.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/22/2016 10:11 AM

Thank you for the 5 star survey. We appreiciate giving  Woodhouse Hyundai a try. We hope that your service experience met or exceeded your expectations. We look forward to seeing you again. Happy Holidays. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Waterloo, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Continuity of Service
My Accent was originally leased through Baxter in 11/15. Two others Hyundais were purchased through Stan Olsen. Service has always been exceptional regardless of dealer.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/22/2016 05:34 AM

Thank you for the great survey score. Also thank you for being a loyal Hyundai customer. We look forward to continuing the excellent service you have received in the past. Happy Holidays.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

PS
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Patrick S.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time using Woodhouse
This was my first time with Woodhouse and the experience was a good one. Everyone was very friendly and did their jobs promptly.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/21/2016 07:12 AM

Thank you for the great survey and the kind comments. We truly appreciate your business and look forward to seeing you again. Happy Holidays.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

CM
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Charles M.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, speedy service
The service dept. is great. Fast Friendly service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/18/2016 03:02 PM

Thank you for the great 5 star rating, we truly appreciate it. Also thank you for the kind comments. Have a great Thanksgiving and we look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

SF
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Steve F.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
fast and friendly
Work was done sooner then predicted. Plus cleaned my car. Awsome
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/17/2016 07:40 AM

Thank you for the great survey score. I very happy to hear that we exceeded your expectations. We appreicate your business and look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

GH
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Gene H.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
I didn't know Woodhouse moved to their current location, it's actually closer to me and I don't have to mess with the Westroads shopping traffic.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/14/2016 08:55 AM

Thank you for the 4 star survey. We have been at this location since Sept 7th. We appreciate your business and look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

SC
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Susan C.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice job
Nice people. Convenience of location
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/14/2016 01:31 PM

We appreciate the 5 star rating and the kind comments. We look forward to see you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

DM
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Dennis M.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good people
Friendly staff, service tech not mindful of clean up leaving old oil sitting on lower splash guard. Left oil spot on my garage floor.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/14/2016 01:37 PM

I am sorry to hear that your vehicle was not properly cleaned after the reseal of the timing cover. I would be more than happy to send over one of my employees to clean that. We have a special degreaser that will remove the residue. Please contact me if we can do that for you.
Thank you for the 4 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I had my car fixed it took twice but I'm happy they found what was wrong
they were courteous and professional
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/08/2016 12:43 PM

Thank for the the 4 star rating. I apologize that it took 2 visits to correct your starting concern. Electrical concerns of this nature can be a challenge. Woodhouse Hyundai appreciate your business and look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Bellevue, NE
2016 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lackluster service
Had to have sagging headliner repaired on my 2016 vehicle. I had my vehicle detailed and service day prior to bringing it in. Received my car back to find feet prints thought my hole vehicle. The from and back windows covered in the glue tar they repaired with. They broke my visor bolt and told me they had to order a new one and would call once it arrived. We are now at 3;weeks since the job and not a callog any kind. To verify is my roof headliner had arrived I had. To call myself. This has been very lackluster service.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/09/2016 09:14 AM

Thank you for taking the time to speak to me regarding your poor service experience. Again, I apoligize for the condition your vehicle was returned to you and would like to reimburse you for any out of pocket expenses you occurred correcting it. Please reconsider my offer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

FR
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Felisia R.
Omaha, NE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over view
Overall
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/08/2016 01:14 PM

I reviewed your service ticket from this visit and found that you were mis-charged. I have left a voice mail for you to contact me to correct this. Please contact me at your earliest convenience.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Elkhorn, NE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
It's because I'll be back for the 3rd time!
Same problem needs fix for the 3rd time,
It's been very inconvenient with a baby at home to take my new car in for the same
Problem they say they fixed it, makes the same grinding nosie with I hit the gas.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2016 06:36 AM

I very sorry that your concern was not corrected. I have left a message on your phone addressing this. I plan to get involved with your vehicle when you come in next Monday. I look forward to meeting you then.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not bad
Good service for recall. Only complaint is that they attached a decal to the car without my permission.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2016 07:16 AM

I am very to hear that a Woodhouse emblem was installed on your vehicle without your knowledge. The confusion might be in that if you approved the installation of Woodhouse license plate frames for a discount in services the emblem is part of that. None the less I will be more than happy to have that removed. Please stop in at your convenience.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Did a good job getting the Santa Fe ready for a long trip. Need the website to have the ability to make appointments.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/01/2016 08:28 AM

First of all thank you for the excellent score. Our website should be up and running by the end of this week, making it much easier to make appointments on line. Please feel free to contact me if you need help or information. Happy Motoring

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Newport, RI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Be careful about the license plate holder
Why do I have to put in comments?
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/03/2016 03:40 PM

I appreciate the 4 star survey dispite the less that perfect service experience you describe in the comments. Please allow us to remove any residue left by the badging. If getting back to us is a problem you should be able to remove it with simple rubbng alcohol. I apoligize for your wait time. We pride ourselves in completing oil change services with 1 1/2 hours including our complimentary car wash. I cant explain the reason for you delay. I have sent you a gift in the mail for your inconvienence.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, Fast, and Efficient Service
I arrived early for my scheduled service appointment for 3 different recalls outstanding on my vehicle. I was immediately greeted by the service associated who spelled out for me the time it would take to accomplish the services. I was then directed to the customer waiting lounge. While there, the service representative came up once to check and see how I was doing and updated me on the progress with the services being performed. Upon completion of the services, the service rep covered the services which had been accomplished, as well as informing me of one item which was not completed due to lack of parts. The initial time estimate was accurate and I was on my way as scheduled. Everyone I encountered was friendly and the service I received was excellent.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/21/2016 09:21 AM

Thank you for the 5 star survey. We striving to make our service processes better everyday. I am very happy to hear that your service experience met with your satisfaction. We look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Customer Service and Timeliness
I took my car in for an oil change at 7:30 am to leave my car there all day and pick it up after work. The chauffeur service driver was very friendly and professional and even offered to pick me up on my lunch hour instead of waiting until the end of the day. Even before he drove me to work, my car was done with the oil change and was going through the car wash, so they were very time efficient (took 30 minutes or less). Though the oil change cost about $10 more than the place I used to go, I appreciated the friendliness and the car wash/vacuum and will come back again for future car repairs.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/17/2016 04:41 PM

We thank you for the great 5 star rating and are especially happy that we were able to meet or even exceed your expectations. I shared this with our courtesy drivers and they too appreication the kind comments. We too look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
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