Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

Verified Customer
St. Augustine, FL
2011 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
verified customerVerified Customer
Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2019
Service Type: Maintenance
Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/10/2019 12:23 PM


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2019 05:31 AM


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CS
gravatar
Christalyn S.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paying for someone else’s miles
I was extremely disappointed that the services I was advised were due by your online scheduling system were incorrect. The service I scheduled based on your systems recommendation for my vehicle was estimated to be $149. I received a call as the shuttle pulled up to my home advising that the services currently due would cost over $600! And along with the incorrect information advised by your scheduling system I was very disappointed to be advised that a vehicle purchased less than a year ago was not serviced based on the next scheduled interval prior to purchase. My vehicle had over 40,000 miles when I purchased it which is more than halfway to the 60,000 mile service interval. Less than a year and approximately 12,000 miles later I am now charged for 60,000 mile maintenance, that is really unacceptable and not customer focused at all. I have not put 60,000 miles of wear on the vehicle, I am paying for the prior owners driving experience. This recent service has truly changed my opinion of my overall experience related to this vehicle purchase.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 01:39 PM

 Thank you for sharing your service experience with us and our sincere apologies for any miscommunication.  The scheduled services are for maintaining your vehicle going forward with mileage, not for previous miles driven.
 Justin, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
JO
gravatar
James O.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service not up to speed
I went in for an oil change and was told they also had to perform a software update.

The service took about 2.5 hours to complete with no update during the service.

Not good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 06:31 AM


 Our sincere apologies for the extra time needed to complete your software update and service. Justin, your consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2019 02:27 PM


 Thank you for taking the time to speak with Justin today and sharing your concerns with us. It is through candid feed back we are able to improve our processes. Once again, our apologies for any inconvenience this may have caused. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MM
gravatar
Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
Resolution of service complaints.
Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
Service Type: Maintenance
9
Category: Service
Good maintenance service but too long to get the bill .
Maintenance service always good but too long waiting to pay & have car returned to me .
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2021 06:47 AM

 Thank you for taking the time to share your service experience with us and for speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service aDepartment
Good Service Advisor Timely return of car
after car servicing and car wash.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/02/2021 01:48 PM

Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MR
gravatar
Michelle R.
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good but curious of free service not performing work till you have to pay
Not sure why they didn’t address the new noise while under complimentary service! Makes you feel as though they’re waiting till you have to pay
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2021 10:10 AM

 Thank you for taking the time to share your service experience with us. Justin, your service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JT
gravatar
Jose T.
Palm Coast, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
quick and friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2021 11:58 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
gravatar
Michael B.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15000 mile checkup
Overall excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/31/2021 03:07 PM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
AL
gravatar
Arnold L.
Palm Coast, FL
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A quality service department
You can rely on the service department of Hyundai of St. Augustine to keep your vehicle in good mechanical condition.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/20/2021 05:29 AM

 We thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SW
gravatar
Sheron W.
Fernandina Beach, FL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Awful Smell
Thank you Justin,

I appreciate the service...now if we can just rid of that SMELL.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/13/2021 05:47 AM

 Thank you for sharing your service experience with us and your kind words for Justin. We have additional seating in the front of our showroom to assist with social distancing. We are committed to keeping you safe while exceeding your expectations.
 Happy new year. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
They did fine this time better. Have had many issues in past
They have improved!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2021 06:19 AM

We thank you for taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations.
 Happy New year.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealer
I would use them again
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2020 10:08 AM

 Thank you for taking the time to share your service experience with us and your feedback. Our service team is committed to keeping you safe while exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RB
gravatar
Roman B.
Ormond Beach, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai St. Agustine
I would certainly recommend the Hyundai dealership in Saint Augustine Florida to anyone. They were efficient and effective actually got my car in-and-out quickly and the price was right.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/20/2020 01:48 PM

 We appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JS
gravatar
Judith S.
Palm Coast, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
No particular comment
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2020 02:01 PM

 Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CC
gravatar
Carol C.
Jacksonville, FL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kona oil change
The service was fine. Staff friendly.

My only issue, first time out for me since Pandamic. I expected to see staff in masks. Customers, was mixed. Older had mask, younger didnt. I thought at the very least, the gentleman who talks to you about your service should have worn mask. Also, woman who is cashier.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/18/2020 10:35 AM

 Thank you for taking the time to share your service experience with us and your feedback.  We are seeing about the same results, half of our guests are wearing masks and the other half are not. Our policy is if a guest is wearing a mask we will wear a mask. We want everyone to feel safe coming in and we are wiping down cars before and after servicing. Also, our cashiers have a plastic shield in front of them to protect our guests. Our service team is dedicated to keeping everyone safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and very dependable!
They took care of my car during these crazy times. It took a couple days but luckily I had nowhere to go right now, and everything worked out great! Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/15/2020 11:45 AM

 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RJ
gravatar
Robert J.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly and convenient
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/21/2020 05:48 AM

We thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will return.
Timely service. Facilities are fine. Services we’ll done.
Little disappointed in the car wash, which is free so maybe should not be disappointed but usually it is good. This time outside side view mirrors were so water spotted we had to get out and wipe them to make them useful. Passenger side window was still dirty (lots of road mess still showing. Otherwise service was fine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/06/2020 01:10 PM

 Thank you for sharing your service experience with us. Please let us know how we may earn a 5 star rating on your next visit. We are committed to exceeding your expectations. 
 
 Happy New year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
DL
gravatar
Don L.
Saint Augustine, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Dept. at Hyundai of St. Augustine
From start to finish, the crew at Hyundai of St. Augustine took great care of my car. I am grateful for their efforts to get it right and keep it clean! Thanks!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/11/2019 05:49 AM


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JW
gravatar
Jack W.
Saint Augustine, FL
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2019
verified customerVerified Customer
Category: Service
Oil change
I was concerned with the length of time for my oil change.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.