Business Solutions
SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
avatar

JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

DR
gravatar
DANIEL R.
Fitchburg, WI
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Knowledgeable, helpful, attentive, good humored staff
Knowledgeable, helpful, attentive, good humored staff
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 09/10/2014 07:05 AM

Hi Daniel,
Thanks for the feedback.
We look forward to seeing you at your next visit.

Thanks,

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
RO
gravatar
ROBERT O.
Jefferson, WI
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very fine,loved the popcorn.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/08/2014 05:35 AM

Thanks for the great feedback, just so you know popcorn is ready by 10:30am everyday.  We look forward to seeing you next time in.

Thanks,

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
LM
gravatar
LEROY M.
Baraboo, WI
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hospitality and service
All around great facility,people are very responsible
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/27/2014 08:48 AM

Hey Leroy,
Thanks for the great review and posting it online.  We look forward to seeing you at your next service visit. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
DP
gravatar
DANIEL P.
Prairie Du Sac, WI
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Easy to work with Professionals
I have been impressed every time I visit Zimbrick Hyundai West, sales and service staff are great to work with and always very friendly.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/07/2014 07:54 AM

Hi Daniel
Thanks for taking the time to give us the great feedback.  We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
JS
gravatar
JEROME S.
Madison, WI
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good cars, nice people and nice facilities
Every thing was done on time for the items I came in for, then I was informed that there was a recall that needed replacement. When I picked up the car that item was not done because they didn't have the part on hand and I will have to make another trip and waste time that I just don't have at this time.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 04/25/2014 01:10 PM

Hi Jerome,
Thanks for taking the time to give us feedback.  I apologize that we were unable to have the parts available to perform the service campaign on your vehicle. Once the parts have arrived we will contact you and schedule an appointment and set up with a free loaner vehicle so you don't have to sit here while we perform the campaign.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-226

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Middleton, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Zero out of ten do not recommend.
First of all the staff that greet you are wonderful and are super kind and very knowledgeable individuals. Wonderful people, truly. The people working on the cars themselves though don't seem to know what they are doing. One of the concerns I brought the car in for was that there were buckets of water coming out from under the glove box and filling up the passenger side floorboard whenever I had my air conditioner on. They saw it and said the air conditioner was likely blocked and they would need to blow out the blockage. Said it was an "easy fix" and I could even wait in the waiting room for it to be done. Then 2+ hours later they give me my car back and as I drive away the problem instantly presents itself again. I had already spent more time and money than I could afford for the day and I was beyond fed up. This unfortunately was not the only issue I have had with the quality of service I have received from Hyundai, it was just the proverbial straw that broke the camels back so I ended up trading in my vehicle and buying an entirely different brand of car elsewhere.
Not Recommended
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/27/2021 07:54 AM

Hi Stephanie,
 

I looked up the reason you brought your car in. It would appear you brought your vehicle in for multiple concerns. The first of which was the drivability concern with the car thrusting forward with a service engine soon light on. The tech found the transmission temperature sensor needing to be replaced. You declined the repairs. The second repair was to diagnose the water in the passenger compartment. The tech found a clogged AC hose. The tech did this work for free and at the time witnessed no water enteing the compartment. If you had an additional issue with this concern the clog may be further into the system which may require repairs. In the future, communicating this to the service department would lead to the repair.  I hope your new car never has this issue, yet it is common with any make and model, so I hope this doesn't happen as finding a clog due to debris can take time to find. An additional courtesy, we noted that there was very little oil in the engine when it came in. We needed to add 3 quarts of oil for the safety of the engine. You did also communicate that you DO NOT come here for regular maintenace. I trust that your future oil changes will be done on time to follow the manufacture recommendations. 
 
If there was a problem still I wished you would have come back immediately so we could have addressed it.

 

I just wanted to help you understand why you were here for over 2 hours. I do think it’s unfair that you feel the service you received from the advisor was only 1 star service. The primary concern was the drivability concern and a quote was provided. The secondary concern was the water in the cabin and we worked on that part for free and were not aware of additional issues. 

Feel free to respond because Jeff does not feel like he treated you like a one star. I am sad that we lost your business and I would like to discuss further as I don't want frustration from any customer, I want you to be happy.

608-230-0641

 

Roger Ingalls

roger.ingalls@zimbrick.com
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Monona, WI
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Disappointed with the care taken by human contact during a pandemic to ensure everyone is safe from contracting it.
Yet there was no bottled water or packaged snacks available.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
DS
gravatar
Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Precautions weren’t taken seriously
You advertised touch free! That was not the case. I had to sign/initial work order with a pen from a random cup. No masks worn in office, not sure in service bays. You advertised being able to pay on the phone. That didn’t happen either. I had to sign CC slip as usual. I kept my mask/gloves on till arriving at home since what I experienced didn’t make me feel like precautions were taken with my car’s interior, as you advertised. I re wiped my interior at home.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
DW
gravatar
David W.
Madison, WI
2011 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not looking out for a long term customer. Actually charging for things I didn't authorize.
Title says it all.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality of the work is fine. Communication non-existent
Hyundai was great about agreeing to do warranty work.. Zimbrick did fine work. Getting status information about my car was like pulling teeth. Service writer returned calls 36 hours later and never initiated a status update.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
LR
gravatar
Luis R.
Madison, WI
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Explanation of service and customer service
Needs to improve in customer service so the customer can feel better using your services.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/26/2019 03:56 PM

Thank you for the feedback from your last visit.  I apologize if there was a misunderstanding but I don't see where you were charged for the 60k mile service or replacing the front brake pads and rotors on your vehicle.  When the vehicle was being dropped off we spoke on the phone about the services that you wanted to have performed on the vehicle.  You declined to have the 60k mile service and we performed the oil change and 4 wheel brake service per your request.  You were only charged $34.95 for the oil change and $89.95 for the brake service.  
If you would like to have the 60k mile service performed the cost for your vehicle is $579.95 plus tax.  
The front brake pads do not need to be replaced at this time on your vehicle.  There is still more than 60% of your brake pad lining remaining and replacement is not needed.  The brake service we performed will help your brake pads last longer.

I apologize your vehicle was not washed.  I do not know why that was missed we are happy to wash your vehicle if you want to stop in any time.  
If you would like to discuss any of this further please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
JB
gravatar
Jacob B.
Madison, WI
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Motor work seems fine, body issues when returned
Over all review is average
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
JL
gravatar
Jason L.
Waunakee, WI
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
After you buy your car from Zimbrick, take it to a different dealer for maintenance
After my 3000 mile oil change, I was really left feeling that Zimbrick is all about making the sale. After that, you're on your own. The people at the service department check-in desks are there to complete forms, enter information into the computer, and move people through the check-in process, and they conduct themselves accordingly. Had the service rep I had focused more on the customer experience, I might have had a positive encounter. As it was, calls weren't returned, I was not given updates unless I was persistent in my calls, Hyundai was bashed (by him) because they have a fix for a recall that knowingly causes a problem with the wiring harness, and instead of making new wiring harnesses available to fix the issue, they use them in new cars and thus create a huge back order for the part. Originally I expected my car to be done in less than a week. After a week I was told it could actually be several; it turned out to be just over 2. Even though my car is a 2018 and just had it's first oil change, the experience was frustrating enough that I will be finding someplace else to take my car in the future.

Good luck.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/28/2019 02:59 PM

Thank you for taking time to provide feedback from your visit.  I apologize things did not go well.  Unfortunately the parts for this recall have been on backorder and taking us more than a week to get parts.  I apologize your service advisor did not keep you properly informed on the delays.  I will make sure to address this with all our staff.  

I am happy to discuss this further if you would like.  Please feel free to let me know and I am happy to setup a time to talk.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long Service
I waited much longer than expected at my last visit. After sitting in the waiting area for 3 hours I went to the desk to inquire about the status of my car. The staff had information on my car, but I was frustrated that I did not receive any updates from them while I was waiting (they are usually pretty good at doing so).
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointing service department
I had a disappointing experience with the Zimbrick Hyundai West service department. Between multiple failed repairs for a rear rattle, lack of communication, and lack of consideration, my entire experience was bad. Calls were regularly not returned and updates were regularly not given on my car. I also was not given paperwork multiple times. During one instance, the car wasn't ready at one pick up, and I had to find it in behind the building with disposable floor protectors still inside the car. I was given the car back multiple times without the car being fixed.

Overall, it was not a good experience. I am hopeful the service team is more considerate to other customers.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
AG
gravatar
Andres G.
Madison, WI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Service
Friendy and competent staff who provide consistent excellent customer service.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
MM
gravatar
Michael M.
Madison, WI
2013 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unnecessary service recommendations. Expensive quotes for wear items
My 2013 Hyundai Genesis 3.8 has been a lovely car.

I dislike Hyundai West's practices of attempting greater service revenue.
* For the 2nd time, it was suggested I flush/replace coolant at 30k or before miles, even though the factory recommends 120k miles
* $243 for a battery replacement quote, which seems way too high.
* $50 for an cabin air filter replacement quote, which I replaced 5000 miles ago for $14 myself
* Suggested service items of $99 to clean brake rotors/etc, and $99 for a 4-wheel alignment. Maybe this is needed...maybe not. I can't really trust Hyundai West to recommend what is really needed based on the above.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/16/2018 02:51 PM

Thank you for the feedback.  I apologize for the recommendations that were made.  I will make sure to work with my staff to assure they are not recommending things prior to them being needed. 
Unfortunately with the new store we are not able to store tires for customers anymore.  I understand this was a very convenient service but our current location has a lot more capacity than the new location we are moving to.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
JL
gravatar
Jean L.
Madison, WI
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Issue not resolved
Personnel was very nice but my tire pressure warning is still on.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/10/2018 07:53 AM

Jean, thank you for your response.  I apologize the low tire light was still on.  I will have your service advisor reach out to you to discuss the tire light.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
AW
gravatar
Andrew W.
Portage, WI
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I want someone from Hyundai to explain to me...
I bought my 2015 Hyundai Genesis Sedan on 10/22/15. Within two thousand miles of use, there was a recall on my car for new tires to be put on. No problem, these things happen, was happy to have Michelin's replace the Hankooks that were on the car. November 2017, with under 40,000 miles on the Michelin's, I had to replace my tires....OK, so they didn't last the 50,000 they were warrantied for...it happens. Fast forward under 11 months. I was informed that I will need new tires before winter. This is frankly unacceptable. I have been driving for nearly 30 years now. I have never had issues like this with tires on any of my previous vehicles. I have only 11,000 miles on these tires and they need to be replaced? I refuse to believe that there isn't something inherently wrong with my alignment and/or suspension that is causing this. It doesn't take a long time doing internet research to find others are having this same problem. Again, this is unacceptable, and I want someone from Hyundai to explain why I have to get new tires again within a year of purchase of my last set. I in no way am blaming Zimbrick Hyundai, they have always been great to deal with, especially Jeff Winchel in service. Hyundai, on the other hand....not thinking too highly of them at this point.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
NM
gravatar
Nicholas M.
Madison, WI
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
High prices
High prices
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018 12:29 PM

Thank you for the feedback.  We try to stay competitive with our prices but are unfortunately unable to always be the lowest.  We are a little bit more expensive than most quick lube service stations for a standard oil change.  However we include oil and filter change, top off all fluids, trained factory technicians performing a multi-point inspection, car wash and vacuum for $34.95.
We also typically offer coupons on our website to try and keep our prices down.  Hopefully this helps and we see you back in for your next oil change.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.