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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DS
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Dennis S.
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service appt
Justin was TERRIFIC!
Recommended
Employees worked with
JW
JUSTIN WORRELL
PT
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Phyllis T.
Roanoke, VA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department will WOW you!
Service department is exceptional in problem solving with quality professionalism.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 07:02 AM

Thank you so much for the 5 Star Review Phyllis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Riverview, FL
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs better Service entrance recording
Update the waiting area seating.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JW
JUSTIN WORRELL
JH
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Julie H.
Zephyrhills, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
It seems like every time I go to my local dealership, they get quicker and quicker. Or I just choose the right day/time, lol. I wouldn't take my Kona anywhere else because they do such a great job!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:58 AM

Thank you so much for the 5 Star Review Julie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
warrantee work
Part was ordered and installed within a week
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/07/2021 07:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MP
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Matthew P.
Spring Hill, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and friendly staff
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:41 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Donnie J.
Fl, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Only place I go for service, tires, questions
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/17/2021 05:54 AM

Thank you so much for the 5 Star Review Donnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WL
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William L.
Lutz, FL
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Service
Service director
When my car was taking a while to be repaired the service director (John) personally began to call me to give me updates on the progress. I really appreciate him taking the time to do that.
Recommended
Employees worked with
JW
JUSTIN WORRELL
ND
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Nora D.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent service.
I can get dealer service closer but worth the drive.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/01/2021 06:05 AM

Thank you so much for the 5 Star Review Nora! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DA
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Deborah A.
Land O Lakes, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt turnaround time
Vehicle was completed quickly
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:02 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LL
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Laura L.
San Antonio, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Thank you
Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!
Recommended
Employees worked with
JW
JUSTIN WORRELL
SP
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Sharon P.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place
I've been buying my cars and having scheduled maintenance through their service department since 2007. I've never had a complaint about customer service or quality of work performed.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 05:33 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WN
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William N.
Zephyrhills, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
The service associates are always friendly and listen to the customers needs.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:17 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AJ
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Adam J.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Great service provided quickly at a great price, highly recommend!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:03 AM

Thank you so much for the 5 Star Review Adam! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service Reair
Would Recommend this dealership for purchase and service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
RG
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Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Employees worked with
JW
JUSTIN WORRELL
RG
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Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Repair
Category: Service
repeat service
professionally handled very well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:16 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:12 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Ramaswami. Our goal is to provide you with the best possible service and maintain your valued confidence. We do hope that Justin provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and as a token of our appreciation I have notated your account with a complimentary oil change and tire rotation. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that I am graded upon
If you were pleased with the complimentary oil change and tire rotation
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with
JW
JUSTIN WORRELL
EM
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Elizabeth M.
Fort Lauderdale, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No review.
I do not want to review in addition.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2021 01:07 PM

Thank you so much for the 5 Star Review Elizabeth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything went well.
Everything went well. I was able to use, their lift services to go home& return for my car.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:16 AM

Thank you so much for the 5 Star Review Patsy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
IM
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Iavor M.
Tampa, FL
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and trustworthy
This is my preferred location for service and repairs. I have done a few. Prices are comparable, but you know the work will be done properly. I feel comfortable when I drop my car for repairs. I don't feel pressured into additional work.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:19 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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