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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DF
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David F.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Service
My service manager was excellent.

One thing - ask if we have a coupon or ask to record that at appointment sign up. It prevents confusion at time of payment.

The last two times my interior was not vacuumed. This time however the car was washed. Last time it wasn't.

Love the free coffee and big tV
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/17/2019 04:54 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wait time can be improved!
The service was fine, but the wait time should improve.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2019 03:03 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fair
Some need for improvements needed and waiting on recall notice to get my car back in to be updated.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 04:00 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AD
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Arthur D.
Riverview, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
Na
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 07:35 AM

Thanks so much for your review, Arthur! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
HG
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Harry G.
Zephyrhills, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Relaxing
Will be back for more work.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/03/2019 12:51 PM

Thanks so much for your review, Harry! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
Service was good, repairs made quickly.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/30/2019 10:48 AM

Thanks so much for your review, Doris! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JS
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Jeanette S.
Brandon, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
16 Hyundai
Great job!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/02/2019 03:13 AM

Thanks so much for your review, Jeanette! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
NW
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Nadine W.
Wesley Chapel, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better
Better than previous visits.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/26/2019 03:09 AM

Thanks so much for your review, Nadine! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
VB
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Vicky B.
Lutz, FL
2014 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car wash damage to the plate
pricey services, good popcorn and endless coffee
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/27/2019 03:24 AM

Thanks so much for your review, Vicky! We will take a look and inspect our car wash drive thru machine and see if there is something we need to adjust. We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AG
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Albert G.
Tampa, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
It's car service
Hard to have much to say about a routine service appointment. Brought it in, drove it home.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/26/2019 03:49 AM

Thanks so much for your review, Albert! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2017 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and efficient
Did the job
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/16/2019 06:31 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto Repair
Tell it as it is.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/08/2019 03:22 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BW
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Bryan W.
Lutz, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Advisor
I'm sorry but I do not remember the name of my service advisor for this visit, and it's my fault. I waited so long to do this survey his name has escaped me. He did introduce himself, and he was awesome. Very friendly, professional, and knowledgeable.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/24/2019 06:08 AM

Thank you for your response, Bryan! We appreciate your business and feedback :) His name was Justin and I will let him know!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DC
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Dana C.
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dana C
I have lost trust in Hyundai
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/07/2019 03:06 AM

Thank you for your response, Dana! We appreciate your business and feedback :) We apologize if the thumping is still happening, please bring it back by so we can have you ride along with a technician. I would be happy to fill up your tank of having to make a return trip and get you into a rental vehicle so you don't have to wait at the store. Give us a call and let us know when you would like to come back in, we look forward to seeing you!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AO
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Aileen O.
Wesley Chapel, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service/location
i am usually 100% satisfied, except that this time, the front lights were not checked and now i have to go back to change the right front light.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/10/2018 03:19 AM

Thank you for your response, Aileen! We appreciate your business and feedback :) We apologize about missing the front light check for you, please swing back by so we can take care of that! Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Venita
Cleanliness & friendliness
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/06/2018 03:20 AM

Thank you for your response! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Brooksville, FL
2009 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service
good service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/04/2018 10:28 AM

Thank you for your response, Roseann! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Dade City, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people friendly
A moderately okay experience.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 11/21/2018 09:38 AM

Thank you for your response! We appreciate your business and feedback :) we apologize about the oil cap issue. If you have incurred a bill for the oil clean up let us know and we can reimburse you with proper receipts.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RH
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Raleigh H.
Zephyrhills, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New tires and alignment
I called to see if the buy 3 tires and get the 4th for $1 and it was. The parts person said that there was only 3 tires in stock and the 4th tire would be coming on a truck the following day.
I made the appointment for the following Monday just to be sure the tire came in. When I called
Monday morning I was told the tire had not come in so I had to reschedule until the following
Thursday. If I had not called I would have been very unhappy with the news that the tire had not come in and the service rep would have tried to sell me something else and I would have refused.
I do not want to answer the question about recommending the business.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 11/17/2018 08:19 AM

Thank you for your response! We appreciate your business and feedback :) we apologize about the communication issues regarding the tires. We will address that with the staff moving forward, we should have been more proactive in communicating with you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DT
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Darren T.
Minneola, FL
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Didn't fix the airbag issue as the invoice stated.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/27/2018 06:00 AM

Thank you for your response, Darren! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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