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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / KEVIN J HEERSPINK
KH

KEVIN J HEERSPINK

Service Advisor
Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(433 reviews)
85

Reviews of KEVIN J HEERSPINK

JM
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Joyce M.
Bellingham, WA
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Servicing Recall 2010 Hyundai Elantra
Kevin Does a great Job and is concerned about the customers. He treats them well.
Someone apparently not at Hyundai told me as mentioned that the parts for my car were not in yet, until I called the parts department.
Then the man there made the appointment for me..
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Seattle, WA
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Loaner car
Only reason for 4 star is charging $40 for a “complimentary” loaner vehicle.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
BK
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Barbara K.
Lynden, WA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Not So Much Rairdon's But Rather Hyundai
I've had transmission/clutch problems since day one. Each time I'd tell Rairdon's about it, the response was always the same--We'll look at it but there's nothing we can do. I asked Rairdon's to please record my concerns and was assured they would. They did--once. Finally, I was told Hyundai would make it right, that I needed to leave the car overnight (the problem exists when engine is cold). When I went there the next morning and a transmission tech and I took it for a drive, lo and behold, for the first time ever, no hesitation and no jerking. They told me they did not drive it but I wonder if they let it idle for a while.
Afterwards, Hyundai contacted me to say there was nothing wrong found and the case was closed. I think it sucks because hyundai knows they have a ton of trouble with their double clutch and they will do everything they can to keep their money.
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
KW
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Kit W.
Bellingham, WA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
same as always
Its okay
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
MB
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Mark B.
Bellingham, WA
2011 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Personal Service and Attention!
The service department at Rairdon's did a great job of diagnosing and repairing our vehicle. I would highly recommend them if your Hyundai needs repair work performed...and I don't often say this about a dealership's service department!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The People who work there
We really enjoy the people who work at the Hyundai dealer. They take care of our Hyundai so it can continue to provide us the best possible driving experience.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
CD
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Candace D.
Bellingham, WA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good car Good service
I am happy with my car and the buying experience. Service and maintenance have been good as well.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 06/05/2019 09:35 AM

“We understand your time is valuable.  We appreciate your feedback.”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Mount Vernon, WA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Blah
You should not have to make me do this
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 06/04/2019 07:57 AM

“Thank you for taking the time to fill out our survey”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Blaine, WA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service but need to clean up waiting room.
I was disappointed to find the "naked" issue of allure magazine in the waiting room. Not very classy to say the least. I through it in the garbage.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 04/03/2019 07:08 AM

“Thank you for taking the time to fill out our survey”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
LR
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Lisa R.
Bellingham, WA
2003 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
I'm on a budget and I bought this car last yr used from a private owner without knowing what to expect from the car..there were several problems but Kevin helped me determine which were necessary and what time frame I had for other repairs and services my car would need..helps me to feel comfortable dropping off my car to a dealership to do my repairs.mive always heard horror stories about the cost of repairs and such but so far things have been fairly comparable
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 03/23/2019 07:58 AM

“We are so glad your experience here was a positive one”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
PD
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Panee D.
Bellingham, WA
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Neatness
The facily is tidy and clean.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 03/23/2019 07:57 AM

“When our customers leave here happy, that makes us happy”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
LP
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Lesley P.
Lynden, WA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean
It would be nice to get my car back vacuumed and washed instead of just getting a card for local car wash
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 03/18/2019 12:11 PM

“We understand your time is valuable.  We appreciate your feedback.”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
AM
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Ajit M.
Surrey, BC
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Very good service provided
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 03/13/2019 07:47 AM

“We understand your time is valuable.  We appreciate your feedback.”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
AM
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Ajit M.
Surrey, BC
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Delivery Person Mr Kevin
Excellent customer service extended
Gained my trust and confidence unlike the previous dealer experience
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 02/20/2019 10:56 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
AM
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Ajit M.
Surrey, BC
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service excellence
Good person handling your service department warm,friendly and willing to properly guide and not misguide like the previous
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 02/06/2019 07:32 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
MN
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Michael N.
Bellingham, WA
2007 Hyundai Entourage
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good work, good people, obscene shop fee.
Good experience, excellent communication and staff.

"Shop fee" charge of $50 is obscene. This is not a reflection on the people who worked on or coordinated the work on the vehicle. Only on owner/management who determines these things.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/21/2018 07:31 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2005 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough Job
Came in for some routine stuff and a car alarm issue and they fixed it all AND they did a full check up since I hadn't been here before. The shuttle service is also pretty convenient.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/12/2018 12:38 PM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager listens to his customers and follows through
Work was done in the time stated. Everything went as expected..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/03/2018 11:57 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
KV
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Kristine V.
Bellingham, WA
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kevin put me at ease.
Kevin, the fellow I dealt with, made me feel at ease and was helpful in explaining about what needed doing and how to save money. Plan to call back though, regarding the interior ceiling light not working unless I press a button on the driver side door frame, which is a problem for me in the dark.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/28/2018 10:55 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
RM
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Rhonda M.
Bellingham, WA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customerservice
I love checking in and the shuttle service. Most excellent.. Jr. at car detail did an amazing job. I had left money in my Tucson and he safe guarded it until my return. Wow..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/27/2018 08:38 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
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