KH

KEVIN J HEERSPINK

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(433 reviews)
85

CB
gravatar
Charmain B.
Bellingham, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pissed me off
Okay
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

MN
gravatar
Michael N.
Bellingham, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good work, good people, obscene shop fee.
Good experience, excellent communication and staff.

"Shop fee" charge of $50 is obscene. This is not a reflection on the people who worked on or coordinated the work on the vehicle. Only on owner/management who determines these things.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/21/2018 07:31 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

JE
gravatar
Jordan E.
Ferndale, WA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People were nice and the service was fast and easy.
Check engine light came on and my boost was weak. Took the car in and the check engine light isn’t there anymore plus I got mad boost now dude. It tighter than a lesbian nun. 10/10 recommend
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/17/2018 12:44 PM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

RS
gravatar
Rosemary S.
Rochester, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was away from home, Olympia. They got me in quickly! I appreciated it so.
I was treated very well.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/17/2018 07:16 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

TA
gravatar
Teresa A.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your service staff
Kevin Heerspink, in the Hyundai office, is ALWAYS exceptionally welcoming and PATIENT w me!
No question is too much. Even if I ask twice about certain functions in my car!
Thank you so much, Teresa Ascencio
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/13/2018 01:39 PM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Verified Customer
Bellingham, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough Job
Came in for some routine stuff and a car alarm issue and they fixed it all AND they did a full check up since I hadn't been here before. The shuttle service is also pretty convenient.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/12/2018 12:38 PM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

RS
gravatar
Ruth S.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Checkup
Efficient, agreeable, timely. Service.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/12/2018 07:12 AM

“When our customers leave here happy, that makes us happy”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

CD
gravatar
Candace D.
Bellingham, WA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service good
Quick service. Less than an hour for oil change and tire rotation.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/11/2018 05:05 PM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

MJ
gravatar
Michael J.
Lynden, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome sales/service people at this location...The best of the best...Michael J
Rairdon Hyundai is the VERY best in the Pacific Northwest! Great service and awesome sales and service folks at this location! I will never go anywhere else for new car purchases and automotive service.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/11/2018 01:42 PM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

AB
gravatar
Allison B.
Concrete, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out
Great
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/10/2018 06:44 AM

“When our customers leave here happy, that makes us happy”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

AS
gravatar
Andrew S.
Blaine, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
The Employees are always friendly and the service is always great.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/10/2018 06:43 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

AH
gravatar
Anton H.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service, would recommend
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/07/2018 07:11 AM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

JM
gravatar
Joyce M.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service manager is both professional and courteous he could not be nicer.
Great Service
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/07/2018 07:10 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Verified Customer
Bellingham, WA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager listens to his customers and follows through
Work was done in the time stated. Everything went as expected..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/03/2018 11:57 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

AM
gravatar
Alice M.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous, respectful, and explain what was done.
as above
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/30/2018 01:21 PM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

LM
gravatar
Lyndal M.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always quick and through. They have never disipointed me.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/28/2018 01:27 PM

“Your kind words are much appreciated”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

Verified Customer
Blaine, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance
They were quick and friendly..
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/30/2018 10:19 AM

“I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.”
Kevin Heerspink, Service Advisor
360-734-8810
dblake@rairdon.com


KP
gravatar
Kathryn P.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr P’s Santa Fe
Very pleased with the service and follow up.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/28/2018 10:56 AM

“We always appreciate positive feedback from our customers”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

KV
gravatar
Kristine V.
Bellingham, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kevin put me at ease.
Kevin, the fellow I dealt with, made me feel at ease and was helpful in explaining about what needed doing and how to save money. Plan to call back though, regarding the interior ceiling light not working unless I press a button on the driver side door frame, which is a problem for me in the dark.
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/28/2018 10:55 AM

“Your feedback is very valuable to our dealership”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com

BH
gravatar
Beatriz H.
Mount Vernon, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and find right
Everything went great during servicing and it’s done fast and right. The employees were very helping during the process
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 11/27/2018 08:39 AM

“Thank you for the 5 stars”

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.