KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

Verified Customer

Rio Verde, AZ

2019 Hyundai Tucson

10/04/2019

Service Type: Repair

Verified Customer

Category: Service

Details after service Not Complete

Nothing special

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2019 04:43 PM

Thank you the feedback and we're sorry this was nothing special.

Your first oil change is a big deal and since you come all the way from Rio Verde we should have made sure you knew just how much we appreciate you coming to see us.

We're sorry our wash was less than amazing, but we'd be happy to give you a raincheck for anytime your in town or nearby - we'll be happy to get that redone (and I will vacuum it out myself if need be). We genuinely appreciate your business and we very much look forward to making your next visit a perfect one!

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2012 Hyundai Sonata

10/04/2019

Service Type: Repair

Verified Customer

Category: Service

Poor communications

They need to tell the customer(s) the truth. Don't make up stories why they cannot complete on time. Call and tell the customer why service was/is delayed.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2019 04:38 PM

Sorry for the misunderstanding.

The part needed for your 2012 Sonata is currently on a national backorder and must be ordered by VIN with verification of failure. There would have been no way to order ahead of time and we are very sorry we were unable to adequately explain this to you while you were here. We are working to get your part here as soon as possible so your vehicle can be completed.

This was the first we had seen your vehicle in almost 3 years, there is really no way ahead of time we could have predicted what your car would need, and again, we're sorry we didn't adequately explain the reasons for the delay.

Michael Southern
Service Manager

Employees worked with

SW

Sean W.

Phoenix, AZ

2013 Hyundai Azera

ReScore Review™

10/07/2019

Verified Customer

Category: Service

Took care of any issues

Very pleased with my experience with the service department. Despite a couple delays they were able to take care of everything and make things right. Thank you!!

Recommended

Original Review

09/26/2019

Service Type: Maintenance

Category: Service

Service department needs help

Don’t expect the quote or timeframe for completion to be accurate. Don’t expect them to call you and let you know either.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2019 12:29 PM

Sean,

We sure are sorry that your first actual visit to our store did not meet your expectations. The window regulator for your Azera was nowhere in town (we checked) but once the part arrived we did expedite the repairs to get the car back in your driveway as swiftly as possible.

Obviously we wish that we had your part on the shelf, or another dealer in the valley had it, or that the Hyundai Parts Depot in California had it, but since none of those were the case, we were forced to wait for a replacement to arrive from back east. Again, once the part was here, your repairs were quickly resumed.

Your advisor Kelly did everything she could to take care of your concern and we are sorry her efforts resulted in this poor review.

Please contact me directly in the future if you need help, the Azera you recently purchased is a very special car and our dealership will certainly be the best equipped to help you get the most out of your ownership.

Michael Southern
Service Manager

Employees worked with

LA

Lora A.

Scottsdale, AZ

2018 Hyundai Elantra Gt

09/25/2019

Service Type: Repair

Verified Customer

Category: Service

you always know what my car need.

I now very little about cars and when to bring them in ..so my car tell me when it wants to come and see. ..

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2019 08:22 AM

Thank you Lora for the 5-star review.

We hope you've enjoyed your Elantra GT and if you ever have any questions, Kelly your advisor has been with Hyundai for a very long time, she can answer any questions you may have.

Thank you for choosing us and we look forward to seeing you again when you car tells you it wants to come see us :)

Michael Southern
Service Manager

Employees worked with

TR

Tami R.

Scottsdale, AZ

2018 Hyundai Elantra

09/25/2019

Service Type: Repair

Verified Customer

Category: Service

Ms Tami Rubenstein

The wait time was less then stated. I was treated well and made to feel important and valued

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:46 PM

Thank you Ms. Tami for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MG

Michael G.

Scottsdale, AZ

2016 Hyundai Genesis

09/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

very friendly personnel and they treat me as a good customer.

Great and friendly place to do business with. The sales people treat you like a dear friend and the service people are quick to schedule and prompt in checking you in.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:45 PM

Thank you for the great revew.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2017 Hyundai Santa Fe

09/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service, too pricey!

The customer service was great! But, I never paid that much for an oil change when I had a Toyota. I had a Toyota for 15 years and decided to change. I love the car, but that was like $175.00 more than I think I should pay. Maybe the dealership or Hyundai?

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:40 PM

Thank you for the 5-star review and so we did not do a good job explaining the work we did and the charges. Our local valley T dealers call this a BLUE service you're likely familiar with and our price for this same service was less than the closest T dealers to us.

Ask us next time if you have questions, we are happy to be your dealer and we promise our prices are very fair and competive with your previous experiences elsewhere.

Michael Southern
Service Manager

Employees worked with

KM

Kenneth M.

Fountain Hills, AZ

2014 Hyundai Tucson

09/21/2019

Service Type: Repair

Verified Customer

Category: Service

Timely

Excellent service with knowledgeable people and timely because my battery was almost gone.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:12 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

KG

Karlene G.

Phoenix, AZ

2018 Hyundai Kona

09/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best customer service and a great vehicle and answering the simplest questions I may have

Great customer service and knowing my car will be maintained by a company who knows their vehicles and will tell you the truth, especially us women.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:11 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

NG

Nancy G.

Scottsdale, AZ

2012 Hyundai Santa Fe

09/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best service department anywhere

Takjng my car in for service is a pleasure when working with people who know what customer service is about.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:09 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DE

Diane E.

Phoenix, AZ

2017 Hyundai Elantra

09/18/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

Kelly Lara was the service advisor on my last visit and she was so helpful. She took the time to really listen to my concerns and explained different options. It was a very good service appointment

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MM

Mike M.

Phoenix, AZ

2019 Hyundai Tucson

09/18/2019

Service Type: Repair

Verified Customer

Category: Service

Hyundai Tucson Service

I highly recommend this dealership. The Customer Service Representative's are courteous and professional. My SUV was returned in a timely manner as promised.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MB

Margie B.

Fountain Hills, AZ

2018 Hyundai Santa Fe

09/16/2019

Service Type: Repair

Verified Customer

Category: Service

4

One other minor point that was a bit of a negative experience for me was that when I made my appointment it was for 8:00 a.m. to drop off my vehicle -- with the understanding that the courtesy shuttle service would drive me to my job (2 miles away) and drop me off. I specifically made this request when scheduling my appointment (as I have done each time I brought in my vehicle for routine service over the past year). After dropping off my car with the service rep (Kelly), I learned that the shuttle driver had left without me and wouldn't be back for 40 minutes -- thus putting me in the position of being late to work. I had to call a co-worker to see if she could pick me up on her way to work. She did, but I didn't like being left in that position after specifically making prior arrangements before I dropped off my vehicle. IN FACT, one of the big reasons I purchased my vehicle from the location I did was so that it would be CONVENIENT for me to bring it in for routine service, drop it off, and a shuttle to take me / pick me up from work just 2 miles away. Kelly was apologetic about the matter, but I don't want to ever have to experience something like that again -- ESPECIALLY when I make prior arrangements requesting the shuttle service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:54 PM

Thank you for the feedback.

We certainly try to make our shuttle arrangements easy and convenient for all. We're sorry this one timed out poorly, and we really to want to make it smooth whenever you bring your car in. Hopefully we will never have this issue again, but if you need help, for 2 miles away, I'll happily grab a car and take you to work if need be, sorry this visit wasn't perfect, we'll do better next time.

Michael Southern
Service Manager

Employees worked with

AT

Anthony T.

Cave Creek, AZ

2017 Hyundai Santa Fe Sport

09/11/2019

Service Type: Repair

Verified Customer

Category: Service

Service

Courteous, timely,

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JF

Jessica F.

Peoria, AZ

2019 Hyundai Elantra

09/10/2019

Service Type: Repair

Verified Customer

Category: Service

Service Appointment

I was able to make an appointment on short notice and was graciously accommodated. The wait time I was quoted was spot on. I was especially appreciative of being advised of a very new recall that wasn’t able to be serviced that day but could be taken care of at my next service date.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SS

Shaun S.

Fountain Hills, AZ

2017 Hyundai Tucson

09/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

X

X

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:43 AM

Thank you for the great review.

X

X

Michael Southern
Service Manager

Employees worked with

RC

Robert C.

Scottsdale, AZ

2016 Hyundai Genesis

09/06/2019

Service Type: Repair

Verified Customer

Category: Service

Service appointment

Was taken care of promptly.
Service performed quickly and efficiently.
No unneeded pressure to add something to the bill.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

MR

Michael R.

Scottsdale, AZ

2017 Hyundai Tucson

09/05/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service ???

Very Professional and Courteous. They do the job right the first time. 5 Stars ⭐️

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

LJ

Laura J.

Cave Creek, AZ

2019 Hyundai Kona

09/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly, efficient.

The dealership was staffed by professional and friendly people who took care of the scheduled work, right on time, and with a caring attitude. The environment was comfortable, and easy place to hang out for an hour while the service was performed.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TC

Tim C.

Tempe, AZ

2018 Hyundai Sonata

09/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best Service

This is the best service department I’ve ever been to. Fast, friendly and the service is top notch and the shuttle could not be more accommodating! Tim C

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:36 AM

Thank you for the AWESOME review!

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

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